Harley-Davidson of Fresno

Category:	Harley-Davidson Dealer
Address:	4345 W Shaw Ave, Fresno, CA 93722, USA
Phone:	+1 559-275-8586
Site:	hdfresno.com
Rating:	4.7
Working:	Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM 10AM–4PM

Location

Photos 100

Reviews 6

Greg Brown

I bought a used 2004 Ultra from Harley Davidson of Fresno in early 2015 with 23,000 miles on it. The purchase experience was pleasant with no issues, thats the reason for two stars. Also purchased was an extended service plan for the bike because it is intended to be my primary transportation and I could not afford to make the payments and pay for repairs if something should happen. *Note the extended service plan is supposed to fix any problem , within the limits of the plan, with a $50.00. deductible. Turn the clock ahead to 5/19/17. I start the bike and there is no oil pressure and a chattering noise on the cam side. I shut it down and call the dealership and they send someone out to pick it up. I get a call from them on the following Wednesday 5/24/17 and they tell me it was the cam chain tensioners that shredded and caused the oil pump to fail. (A typical problem with the twin cam motors). I am also told all the parts are in stock the work should be completed by the next Wednesday 5/31/17. No call so I call them on Thursday 6/1/17 to see if the work had been completed. I am told they had found a few other problems with the bike (starter gear, leaky seal, swing arm bushings and clutch) and they were waiting on the swing arm isolator bushings, but all is still covered under the extended service plan . I am told the bushings should be in Tuesday 6/6/17 and the work should be completed by Thursday or Friday (6/8/17, 6/9/17). I didnt hear from them so I called Tuesday afternoon 6/13/17 and was told it was pushed back but it would be completed on Wednesday 6/14/17. Again I didnt hear form them so I went into the dealership on Thursday morning to check on the progress and I am told the mechanic was just putting it on the stand and it would be completed that afternoon or first thing Friday 6/16/17 morning. I go in Friday morning and I am told the mechanic is finishing it up and to come back around 2:00 because they wanted time to wash and detail it. So I come back at 3:00 clock that afternoon to pick it up. My bike is brought around with oily hand prints on the heat shields, primary, rocker boxes and cam covers...Well so much for the wash and detail. Anyway I am expecting to pay the $50.00 deductible but instead they guy hands me a bill for $412.00? I tell him thats a little more than I expected to pay. He then starts explaining about a diagnostics cost and that the cross member was bent so there was an additional charge there etc. etc.. He ended up taking away some of the charges but I still ended up having to pay $270.00. At this point I was just happy to have my bike back after 5 weeks. *(Note even though they said they had fixed a leaking seal there has never been a drop of oil under my bike) This morning 6/26/17 a week after I picked up my bike, I notice some oil dripping from under the bike. I look underneath and not only is there oil dripping from every drain plug there appears to be oil coming out from between the primary and the transmission. See attached pictures. They are closed today but I will update after I take it in tomorrow. Update: Problems fixed! I took my bike in yesterday morning, told them the problems and they took my bike in immediately, apologized for the issues and had it back on the road that afternoon. Washed, detailed and no charge! You have redeemed yourselves thanks guys.

John B

I had a good experience with the Fresno HD store. In fact so I good I always feel comfortable in returning. My one complaint, if it is a complaint, is that I joined your HOG group. For many months and maybe a year I never heard a word; no e-mail, no mail, no notice of rides, no BBQs, nothing. I felt like I just donated my $15. I ended up going to Bakersfield HD because they had a group I like. I am not a big active member, I just like being part of the active group which gives me options. Now, I want to give your a marketing input. In 1982 In went into a HD dealer to buy a new motorcycle. I was met with a "bad attitude" by the sales personnel. The old HD "were bad" outlaw gang attitude. I guess it was because I was wearing a business suit and had a hair cut. I also didnt know everything there was to know about a "Wide Glide" which is what I wanted. I asked questions that seemed to anger to sales person. I left and did not go into another HD dealership until the late 2000s. I have five motorcycles and only one (a V-Rod) is a Harley. All my accessories (many, many thousands of dollars) came from BMW or after market shops. It is my opinion being treated well and offering a good product and good support is very important to the buying public. It is important to me.

Tara Fey

It was only 16 months since I had purchased my bike with a great buying experience. So when I was hit in August 2012 I took my bike in to be looked at and the insurance to look at. The service department handled everything with no problems. Then it was time for a new bike since mine had been totalled. Brandon and James took great care of me and I was in a new bike quick they didnt have what I wanted but they got it for me. I had it in for its 1000 mile service after about 3 weeks and they took care of me too. Lets not forget about clothing Tracy and her crew are always great to deal with. I havent had a bad experience with anyone at the dealership and I love going there.

Jorge Acosta

“I have been very pleased by the associates at Fresno Harley Davidson they have always gone out of there way to make sure I had a comp“I have been very pleased by the this associate has always gone out of his way to make sure I had a complete understanding in regards to whatever question I went in to ask,and they have always been open to direct in the right direction, if I was in error regarding what i was looking for, being I am novice rider, its refreshing to know that I can go in and ask the dumbest question and not have the representative tell me the question was dumb.. ” ”

Julian Sylvester

I purchased a shirt as a gift but when I got it home to New Zealand it didnt fit the person. I contacted Tracy to ask if I could post it back for an exchange. Tracy couldnt have been more helpful, nothing was a problem for her and she worked with me to sort it out. The level of customer service she provided was outstanding, including her prompt email replies and willingness to think outside the square as I was on the other side of the world. Thanks again and I would highly recommend dealing with Harley Davidson Fresno and if possible Tracy!!

Yolanda Avitia

The employees at Fresno Harley-Davidson are one of the best!! Always helpful, courteous and attentive!! No matter what it is youre looking for and/or shopping for! Peggy was so helpful (and encouraging) in making the decision to purchase my own - 2012 Seventy-Two (her name is Candi) - and I am soo glad I did!! I cant wait for better weather so I can really do some riding!! :D Thank you to ALL at Fresno Harley!! See ya soon!! Im in the wind.... Peace.