Big Valley Honda

Reviews 4

JO

John E

they worked on my 2014 cb1100 (which i had purchased from them 4 months earlier), adding led lights and resistors to my front and rear turn signals. when they added the resistors, the led lights would not turn on any longer, though the bulbs worked, because they installed the resistors to the wrong polarity.... they would not fix it, and wanted me to pay more money for them to work on it when they messed up the install to begin with. the staff was been extremely unprofessional in the mechanics bay when they told me about this issue and tried to get me to authorize more labor hours for them to attempt to, maybe, fix the issue, but no guarantees...... terrible Then, when i tried to get parts, and advice for my wifes 250 rebel, they gave me wrong advice, telling me that forks and heads from ANY 250 would fit and work properly.... that mistake cost me well over 1000$ in parts and labor to repair.... Today, when i called for parts, after putting me on hold 3 seperate times, instead of staying on the line while he looked up my stuff so i could ask him further questions about the parts or for details, he didnt even take the time to say goodbye when i told him i would come in to place my parts order. the guy, chad, just hung up on me. this is not the first time, and i have been holding off on putting up this review in the hopes that things would get better, but this shop is terrible. i would go anywhere else, if there was another honda dealer in reno, or even if i knew of one in fallon or fernly.... when i bought my 2014 bike in may of 2014, the sales guy didnt even offer me any add-ons, or tell me that they existed.... great sales technique right.... the only thing that was redemptive about this shop is the the HEAD manager, or owner, i am not sure. that guy is the only one who is consistently professional and helpful. UPDATE: they are rectifying the issues listed above and, though it is taking a little bit of time to figure out the proper method of customizing the 2014 CB1100 for LED tail lights and head lights, we are making progress. the service manager Jeff, and his associate, Mark, have been very helpful and are working diligantly to get this issue resolved. i must say, this is the kind of service i like to see in any kind of auto/bike shop i frequent. i will update this post again when my issue is fully and finally resolved. but, so far, so good. UPDATE AGAIN: so, now its winter again, and STILL my lights are not fixed. ive been trying to get a hold of the manager for The past four months. He has not responded to any of the messages that I have left with any of his people; however, he may not of gotten those messages. If that is the case, its probably worse. At any rate, I finally figured out that in 2014 all CB 1100 motorcycles of any subtype were actually miss wired in the factory so that the lighting system for all but about 10% of CB 1100s made in 2014 actually has the electrical polarity reversed. So positive is negative and negative is positive. And thats not a problem when using incandescent light bulbs; but when using LED bulbs reversed polarity makes LED bulbs not function. I. E. They wont turn on, blink, or anything. well, i just Left a message with one of the ladies at the parts counter with all of said information for the general manager. Lets hope he gets back to me sooner rather than later because this is getting really frustrating.

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ME

Meleah Jurgens

My wife and I took a trip to Reno on our VTX 1800, and on the first night of a 3 night 4 day trip we blew a rear tire and managed to keep from dumping the bike. We had it towed to our hotel and parked it for the evening wondering what we were going to do next. The very next morning I called Big Valley Honda when they opened at 9:OO am. This guy by the name of MJ from the service dept. answered the phone and listened to my story. I explained I was now stranded at my hotel and needed to get tires on my bike.I was totally amazed when he paused and said no problem getting me in if he can locate the tires for my bike and would call me right back. I recieved a call back shortly and told me to get the bike in and he had two different brands of tires front and back to choose from. When I arrived MJ was at the service door to greet me and got my bike on the rack right away. He then had another fellow start work on the tire changes. I can only tell you that I felt like I was one of their customers for years and that MJ was an old friend. I have never been here before and had only just met MJ. This place is top notch,A-1, customer oriented in my book. MJ even gave me an education on motorcycle tires and taught me how to prevent this from happening again. On top of all this I recieved a discount on the tires and labor and they had me out the door and back on my vacation by 1:OO that day. I was totally flabbergasted. Thanks guys for turning a bad night into another beautiful vacation. MJ my hats off to you and your service team. Thanks again! .

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DA

Daniel Powell

Nice showroom, thats where it ended. As a new customer, waited much to long for sales representative (its not as though it was busy on the floor myself and two other people.)Wanted a price on a Pioneer 700. Finally got some interested person who had some information on my quest. After a littel back and forth we agreed on a price. I investided in a trailer to haul the unit and was told I could take delivery on the upcoming Friday. When I showed up at the agreed time I was meet with an attitude of absolute ignorance of my presence. When the sales representative finally acknowledged my presence he asked his technician if the unit was ready, the aswer was no. Can you believe that. Im there to spend thousands of dollars in that dealership and I might as well been at the local 7/11. Well to make it short theyre not the only game in town. Look around people, get your moneys worth.

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DE

Dennis Adamson

Too bad I had to give a whole star to this debacle called a "dealership" ! A friend and I went to BIG VALLEY HONDA to buy a motorcycle but were told that the only salesman on duty was extremely busy and would not be available for quite a while. We looked around anyway as that is why we were there ! The morning of the next day , I telephoned the "General Manager" (named Wayne) and attempted to get a price on the cycle I had seen on the show room floor. Wayne stated that he had no sales people available until after 2:00 PM so I would have to call back in the afternoon. What do you suppose would happen if a cycle that I would buy needed service or warranty work ? NEVER will I set foot in a dealership that has only a General Manager working ( or should I say , taking up space) and no sales or service personnel ! Any way , I am now enjoying my new cycle but it certainly is NOT a ----- HONDA !

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