Hanlees Chrysler Dodge Jeep Ram Kia

Reviews 3

CL

Claire DeCamp

3 experiences with Swift Kia: 1) Four/Five star Sales service: Trying to buy a car: saw a car on their lot I really wanted, worked with the internet sales department to purchase the car. Unfortunately it didnt happen at that time, I had to hold off a month to buy the car, in the meantime the car was purchased, when I was ready again I contacted the department. The department worked very hard, and was very responsive to getting me the car I wanted. Although I did not end up getting my car through Swift had I not found 1 other dealership that undercut them by just enough, I would have been glad to buy from Swift. Their prices were fantastic, the sales services was great, friendly and did not pressure me. 2) One star service: Getting my car serviced: Since Swift is the closest dealership to my office it is mighty convenient (15-20 minute walk). I have a long commute so my car needs regular service. Im sad to say, in general the service department is awful. Not kidding: Almost a serious/very frustrating issue every time. Here are a number of issues: *I do wonder if these are largely exclusive to KIA since they’re a relatively new KIA dealership -Wrong oil in car -Told me no issue with radio, when it produced an audible clicking noise, had been documented as a warranty issue, wouldn’t brainstorm ideas for fix. Another dealership helped me find a solution, 2 weeks later, Kia released an official update. I drove a car with a semi-faulty (obnoxious) radio for 8 months… -Shuttle service twice told would pick up ‘immediately’. 1 hr later no pick up-turns out they were in Sacramento-I found a different ride; 2nd time 20 minutes later no pick up-turns out the guy was lost, service writer didn’t provide proper address, I had to verbally give him directions. -Service writer improperly writes service tickets -Service writers don’t know squat about cars, attempt to explain and really screw up what was actually done, raising huge concerns/explains improperly written service tickets -Service writer clearly drunk/hungover upon arrival -Very high prices for synthetic oil -Shoddy research on warranty problems, I feel like they don’t contact Kia upon first visit for warranty problem, third visit they finally corrected the problem after I provided the Technical Service Bulletins identifying the problem -Multiple attempts to make changes to my car it doesn’t need (ie: new tires, new turbo) -Cashier is a dolt 3) Four stars for Management: While their Service Manager works very hard, is very nice and resolves problems above my expectations (hence 4 star); the frequency of problems Ive encountered is terrible. Kia sends surveys post service and I always answer, Management always calls to apologize and I have received correction work for free, and a few discounts. But really I’d just like to not have all these issues. Long and short won’t be going back again, unless I really have to. I will find another dealership to do my warranty work, and will go back to my old guys for general service.

DO

Doug G.

I took my car in for a recall notice inspection. To perform he inspection the oil had to be drained. I was told it took approximately two hours to perform the work. 80 minutes later I was called and told my car was ready. Leaving the dealership I felt something was wrong. I noticed the speedometer had not been reset, and the sticker in the window for next oil changed due had not been replaced. I called my service advisor and told her my concerns but had to leave a message. I went home and parked the car in my garage and went out of town for two days. When I returned home and opened the garage door there was oil everywhere. I called the dealership and told them the car had leaked oil all over my garage. The response I got was that it was my problem; or I could drive the car back to the dealership (and cause more damage). I explained to the service advisor that driving the car back to the dealership could cause more damage and the response was for me to use my roadside assistance and have it towed back. Of course I refused to use my roadside assistance, and was told that if the dealership was to pay for the tow it had to go through the service manager. Not that I cared but I requested to speak with the service manager and of course had to leave a message. 9 days passed with me calling and leaving message with no return calls. I returned to the dealership and told them they needed to repair my car or that I would have it repaired and send the dealership the bill. 90 minutes later a tow truck was at my house to pick up the car. Four days later I receive a voicemail from the dealership saying my car was there and they didnt know why it was there. I called the dealership back a dozen or more times but could not get through to anyone; and finally was able to get to an extension where I could leave a message. Didnt hear anything for a few days; so I returned to the dealership and located my car before speaking to anyone only to see it was still dripping oil. I went in and spoke with the service manager "nice guy" and explained to him what happened. He told me he would have my vehicle looked at. Approximately four hours later I received a phone call saying my vehicle was ready. I was told that the issue was when the service department performed the recall service they took shortcuts and a part they should had removed before draining the oil they didnt and the part collected some of the oil, and that is what was leaking. It took three weeks and I didnt receive an apology nor was I offered a rental car or any reimbursement. So you tell me would you recommend this dealership to family or friends?

MR

Mr Mopar

I have purchased 2 vehicles from Swift in the past 2 years. The Sales department is fantastic. I would recommend ONLY using the sales department at this dealership. Do not waste your time with the service department. I have referred several of my friends to purchase a vehicle from Bhaskar as he is a class act. He is honest, caring, and trustworthy. He will go above and beyond to make your sale go as smoothly as possible. Thank you Bhaskar for going above and beyond for your customers. It is greatly appreciated. Many of my friends have also purchased vehicles from here and agree with the fact that Swift has a fantastic sales department and a horrible service department. When it comes to the service department, they are absolutely horrible. You are better off going to your local auto repair shop and not this dealership. Scott is a jerk who happens to be racist. Charlie, the service manager is just as bad. Recently I dropped my vehicle off for a few minor issues. After having my vehicle for several days, nothing was complete. I called Scott and he would not return my phone calls. Each time that I called, I would play the classic bounce around the department because nobody knows what the hell is going on game. I eventually drove down to the dealership to pick up my vehicle where I was met by Scott. He was very rude and even used profanity towards me. He then explained that the parts needed were on backorder for a month. I told them to give me the keys to my vehicle and I left. I have filed a complaint against the dealership with Chrysler Corporate as I should not have to take this abuse and horrible customer service. The very next day I brought my vehicle to another dealership and the repairs were done in a half of day, The same parts that were on back order were Magically available at another dealership. I should have gone to this other dealership from the get. They were kind and respectful. They even filled up my tank free of charge. That is called customer service. Unfortunately I had to return to Swift to have insurance work done that was paid for by my insurance company. I was sitting in my agents office and he called Scott to schedule an appointment. Scott was rude to my insurance agent and spoke very bad of me and even used profanity on the phone with him. Fortunately, my insurance agent recorded that phone call and has turned it in to Chrysler Corporate for review. Shame on you Swift. Your sales department was so great. But your Service department sucks. Sometimes a dealership needs to clean house and start fresh... Start by firing Charlie and Scott.