Best Buy

Category:	Electronics Store
Address:	200 Colma Blvd, Colma, CA 94014, USA
Phone:	+1 650-756-8711
Site:	stores.bestbuy.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 19

Adonai Fernandes

Came to the store on Tuesday night just to get a quick information about Dyson vacuum and to my surprise there were only two people @ the Pacific Appliances desk to help any and every customer who needed to be helped, no matter if you went there to buy an item or just, like myself, want to get some information about a product. Ten minutes after my arrival the sales crew were still caring for the same customers (I have to hand it to them that it appeared they were doing a good job) and in front of me there were two other customers also waiting for their turn to be care for. Tried ask the information I needed to others Best Buy employees to no avail, their answers were the same : I had to wait for the Pacific Appliance personal to get my simple question answered. I decided to leave the store, after all it appeared they did not need my business, but decided to walk by the computer section, I am also in the process of getting a new one, when I found two employees having a very hard time trying to explain to a customer how a particular equipment works and guess what they couldnt and so their customer, like myself, left the store for good.

A Private User

The screwed me every single way on my laptop repair. They over charged me, didnt return my calls. The geek squad usually doesnt answer the phone, I had to call the other Best Buy, to call this one, so they would call me back. They said the would give me a refund but didnt. They said the would fix my computer but never did. I droped of my computer, and they said it would take 3-5 days. 5 weeks later, I had to go back there 4 times, and my computer was still not fixed. There were no surprises in the repair, just that they are that incompetant. Whatever you do, dont go here. You have been warned.

pie app

Lame and illegal returns. Charge $35 restock fee for phones without prior warning. Needs be posted on register and receipt. Class action lawsuit. Also refuse to allow return of item within 15 days for doing " too many returns". Again this is without warning. How many returns is too much? Returning a broken phone, exchanging for more expensive one, coming in for price match is not too many returns. They will lose business for this. They should warn at register before purchase that you cannot return item. I advise all to buy in cash to ease returns. They only track you via credit/debit cards

David H

I dont shop here much, but the store is your typical large Best Buy retail store. I have mostly done pick ups, and the experience has been quick, get in, and get out. The lines are short, so dont expect a long wait. They always have specials so check online or in the app to see if they have something you need before coming into the store. One great thing that made me start to like Best Buy is the fact that they offer price matching, even to online retailers such as Amazon (though Im sure its only for those sold by Amazon, and not 3rd party), so you dont have to worry about high prices.

Reanne Matic

I always come here with my boyfriend when hes searching for the latest consoles or video games. I thoroughly enjoy when the front staff greet customers as they enter or exit Best Buy. I wish more businesses did that. Its nice to know that they acknowledge my presence as a customer. Every time I come here to roam around the store or specifically searching for an item, the staff (on the floor) is always eager to help. Those who work at Customer Service or other counters arent as helpful, which is unusual.

Shayla Fuentes

Its a standard Best Buy, but a lot of the products that are available to try arent connected or are damaged and the bathrooms are absolutely horrible. The manager inspection list in the bathroom is all filled out, but I dont know how they could ever sign it saying it passes inspection when it looks that horrible! My husband used the mens and said that it was much worse. Make sure you make a bathroom stop elsewhere before you come here or you will be scarred...

Kristy Morgan

Terrible customer service. You try to ask a store employee a question and they act like your are interrupting them. They would rather chat with their coworkers and stare at their phones then help you find a product. And the install dept for car stereo is a joke. They sell you the wrong parts, they take 3hrs instead of 1hr as quoted, and they make you wait in the cold or in the store. And they are rude!

Andy Fan

The staff simply couldnt input the correct information. For simple things like trade-in and check out, they repeatedly put in wrong information even after I gave them my drivers license. At the end, my name is still wrong and they start telling me they cant change it without me personally calling the corporate number.. not to mention the "buy or go away attitude"in Apple section.

zach marcus

these guys suck. im waiting for help at opening time 4 people standing around a computer looking at me. I paid 40 bucks in uber to bring my desktop to get drivers installed, expressed how important it was they are all there because of the uber...assured me they are and go figure they arent. and they told me I can pay another 40 to reinstall them...real nice

Maddy Bowman

I went here to get a new phone and I got helped by sunny who was super helpful. He gave me great recommendations on phone and helped me transfer my phone number over to my new phone as well. I really appreciate all the attention and customer service I received from him! Thank you so much sunny!!!!

Pablo Sanchez

Excelente atención al cliente, muy buenos productos y descuentos. Pueden ir con toda confianza que sus preguntas serán contestadas.

Chris J. Tow

Havent had a bad experience here. Sometimes the staff may not know the answers to questions, but find a department manager if you need to. Prefer this Best Buy in the Daly City/Colma/San Mateo area. I even prefer this location to the Harrison St. location in San Francisco.

P Gutierrez

Please give employee of the year to Ms. Sonia Cornejo - Specialty Sales Manager, last time I got items she also guided me, she can multi task and shows she really enjoys her job thank you very much, some people working there should emulate her excellent customer service.

Edgar Diaz

I wasnt hired for the position of Microsoft Expert because they believe you need to buy what youre sold, WRONG, to continue the creation of a customer base, you need to sell people what they really need, not what you think they need. BEWARE.

Alan K Ng

這裡的服務相當好，貨品亦齊備，如果未有現貨，可以有代訂服務，我個人對這些服務相當好感。

Yannick Roux

Bringing the laptop we bought 10 months ago back for defect for the forth time, not counting round trip for nothing because they didnt have the recharge cables and because they forgot to install the wifi reception module....

Shiraz Siddiqui

Even though I hate Best Buy, because of their world famous lack of service, there are times when you need to visit. Id rather go to the one in SF, the store is bigger so atleast you can find what youre actually looking for.

A Private User

I window shop here. The prices are expensive but once in a while there are movies on sale for a great price. The front parking lot gets filled pretty easily on weekends, but they do have a rooftop lot.

Manohar Tn

The staff are really friendly, they have good knowledge on there products. I can specifically say about the TVs. The personnel could explain clearly the difference between different models, brands, etc