Verizon

Category:	Cell Phone Store
Address:	6065 Sunrise Blvd, Citrus Heights, CA 95610, USA
Phone:	+1 916-536-0440
Site:	verizonwireless.com
Rating:	3
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 20

Reviews 19

Secret Owl

This Verizon store unfortunately reflects my experience with not only other Verizon stores , but the company as a whole. I would have to write for hours on my negative experience with Verizon, so I will try and keep it short. First off this store location has an arrogant and condescending manager and staff 95% of the dozens of times I came in. I have been told / sold to and made choices, only to be told later that the rep was violating Verizon rules...but that does not matter because you the little guy will have the eat it. 2nd They sale you on a buy one get one free phone and but good luck on the 792 dollar rebate. Every time I call into rebate center, they have an excuse why they didnt send it...from strangely my zip code showing as New Jersey, where the "rebate is invalid" ,even though my copy sent it has my CA zip, to the new added line showing Verizon did a number change instead of a new number, even though it is a new number and an added line, which was a part of the criteria for the Bogota offer. I have spent virtually dozens of hours on the phone with dealing with billing problems and one 4 hours on the phone with the rebate problem...yet they are charging extea fees according get to Verizon because of the cost of "customer service" man hours! Go figure, you cant collect a dime when their sales people cause you financial harm and it takes a day off work and all day on the phone to fix it. (And still not fixed) 3rd. The plans are changing so often and are so confusing, partially because the plan is according to the sales person who is interpreting wrong at best and in some cases "working the Verizon system" to make the sale. When you make a choice based on what the rep is telling you only to find out he lied and this compounds other problems you already may have, they can not handle it...combined problems from their creation of what seems to be purposeful chaos, is too many levels deep for anyone who already is acting arrogant and condescending. So it appears that companies, like Verizon, make out like robber barons because "Money Out of Chaos" works for them. As soon as I possibly can, I will be leaving this company, it maybe sooner because the rebate is still not in my hands, soon they will be eating a very big bill. The phones $1600 in phones will be kept as collateral until they pay the bill I send them for consuming massive amounts of time, causing great stress and not honoring the apparent lies and bad sales the employees make. It is just a matter of time before everyone has to experience such a horrible company and they take their business somewhere else. When Google (such a stellar top notch company and the Google shrine with candles in my bedroom has nothing to do with it) rolls out with their worldwide cell and Internet service, they will be putting all these robbers out of business. In my opinion, Avoid Verizon like the Black Plague...this is my experience and may not be everyones and does not reflect the handful of great people who have went above and beyond to fix any problems. This reflects the company as a whole and the employees that support such bad service, attitudes lack of abilitiy to correct issues and the pursuit of money at the expense of people at a level that would make the worst NY slum lords look like Mother Teresa.

Tricia Maldonado

The may have the "best coverage area, but their customer service is the worst. I broke my moto e screen. So I went on line to Verizon to buy a new one the same model. I found it on best buy website and bought it. I paid for my plan before the change and was not told you cant transfer the funds to your new phone. But it didnt matter. I went to best buy to have it exchanged for one that works. They refused because it was past 10 days. I didnt know this. Then they sent me to Verizon. They refused to exchange it and told me to go to Motorola. This is not customer service! This is passing the buck! I was so frustrated with Verizon I told them to keep the phone. And stormed out of the store. Angry & majorly dissatisfied. This is the perfect way to loose new customers like me. And existing customers too. #majorverizonfail

Suren Divanyan

I have been paying $240 a month to Verizon for what I thought a superior service. This Verizon store has shattered this believe with employees who are horrible at listening and helping. The staff here cannot tell if Verizon sim card works or not. I had to go to apple store to get my iPhone checked and sim card tested on another phone and comeback so that Verizon employees can properly register a sim card. When tried to bring this issue up with Umar who works there, instead of listening he started coming up with excuses. I had to get to manager to finally make them understand that Verizon staff should be smart enough and trained enough to tell if a sim card they installed is properly registered. Just horrible service and complete ignorance of front staff!

Chris Schutz

Depends on who you get to work with. Some people are VERY nice and helpful, others are actually douchey pieces of crap I personally wouldnt employ. To each their own of course. Oh and Ive never been here when it isnt busy, which seems to feed the employees taking their damn time with each customer. Oh were gonna be busy anyways, just let em wait seems to be the attitude. Oh well, still most convenient store to me so..

Debra Isola

Great service...always someone in a timely manner helps me with my problems. Great store and I would like to thank Sandy Customer service call from this store today she was so helpful and I appreciate her help very much. Thank you Debra

Chris Smith

Employees dont know anything. Data speeds seem slower than T-mobile, and phones are so full of bloat ware that you just want to throw your phone. I have no idea how Verizon is still number the number one cell phone carrier.

Jessica Hayes

This store is always busy and sometimes they dont want to help me with my phone unless Im there to buy a new one but when i do find a good employee they help me with everything i need and i leave happy :)

Jr Zepeda

I went there ..... And they were just so rude and saying how Apple is better than Android ..... I told them that everyone is entitled to their own opinions and he said yea we are with so much attitude

Chris Lyon

Terrible service. The one across street is so bad too. Everyone stands around and nobody helps. They make you wait in long line. Do not go here ever you will leave unhappy.

Joe sims

Worst customer service ever. Was in that store 3 times and every time was treated horrible and was treated like their commission wasnt worth helping me

Aaron Klapheck

This place is super busy so expect to wait a while. People who work here are very nice though.

Michael Stires

Never got much help here. Always to busy trying to sell phones or acc.

Brian Parquette

Verizon is a rip off dont fall for there malware scam

Michael Rodriguez

Never going back, the customer service was terrible.

Patricia Ferguson

Lucas is the best--always ask for him!

Angela Osborne

Great service here, consistently.