T-Mobile

Category:	Cell Phone Store
Address:	920 Pleasant Grove Blvd, Roseville, CA 95678, USA
Phone:	+1 916-784-7079
Site:	t-mobile.com
Rating:	3.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM

Location

Photos 9

Reviews 35

Matthew Jaojoco

My first couple experiences at this store were fine and this store seemed as if it would become my go-to for any cellular concerns. This recently changed however, as can be seen by the rating I gave. I went in to pay my monthly bill yet they say I never paid. I paid in cash and didnt get a receipt but a few days later I came in and after a long amount of time doing practically nothing, they agreed to provide a "one-time courtesy payment" and pay my $65 bill off for the month. I go home and check and see that they played for the minimal pay as you activation payment( $3). I called back twice and both times they said that they would get back to me but guess what, now theyre closed and still no word about my lost $65 dollars, or I guess 62 since they paid off 3. They are not helpful here and seemed to care very little as to whether I got the service I paid for. Edit: They solved it. But it was still a headache so I will go ahead and leave the review here since it took 5 people to fix it. (1 to 3 stars ).

Roxanne Hill

I would have given Rave Reviews in January 2014 and in July 2014. I reallyI loved this store. Even though when I started going there in January of 2014, Ive always had to wait and be helped and setting up my account took forever. I was good and patient because Ive always been taught that it will be paid off. That was fine. I was happy with T-mobile changing from Verizon. 6 months later, I used my JUMP and upgraded all my lines and even added a new line. Had a few problems with my bill and my blackberries were very difficult to take back. So had to start over with that. Each time with something wrong with their store and their correction, but Ive always had to get my account without past due notices. They cant credit without that. Now today August 22, 2015 ~ it has come to my attention that all my previous phones (that were upgraded mind you) are still being charged to my account. Yes that means that I have been charged with 10 phones in the last year. Im very unhappy with them.

Daniel Shibla

I was a customer with T mobile for over 7 years,the last year they kept messing up,erasing my voice mail and all they could say is oops .Three times in one year.I would call in to the store and ask before i would drive down to the store because i lived over 20 min away to make sure what i wanted was in store and would not waist gas,and twice they told me it was in and it would be there for me to pick up,But when i arrived they said sorry both times they had made a mistake.just all around bad service from the store in roseville and from customer service from T mobile itself.

Archie Ramos

This company just added data plan to one of my lines for $20.00 without my authorization. Their explanation was a t-mobile store called me and offered it and I accepted. Big BS, I just went to t-mobile store near my house where I usually go, they said they dont do that not part of their job description. I will just finish the remainder of my contract and I will switch to Verizon

Angel Babe

Alias was the associate we worked with and he gave us a perfect experience ! He even walked us around the store to view and interact with the floor models to ensure it was the perfect phones for us. I really appreciated his help. This was the best experience Ive ever had at T-mobile.

James Edwards

Not the most reliable or expedient service. Came in to return my Note 7 and told them which phone I wanted - the employee returned my phone and then told me seconds after (knowing already) that they didnt have the phone I wanted in stock. Traditionally a 15-20 minute wait time.

Evan Manning

Good store but usually really busy. I hate how they always try and upsell you even when you know exactly what you want. It kinda feels like a car sales lot when they try and push every possible upsell. besides this issue I love Tmo and think they are the best carrier around.

Ulises Vasquez

This is probably one of the best T-Mobile stores in the area. Every time I am greeted by great staff who are always very helpful. I have been to a few in Citrus Height and Sacramento and they have been horrible...

Thomas Allan

I went in to buy a phone and I didnt because the guy that was helping me was too interested in saying hello to the other customers instead of answering my questions so I left and went to Auburn T-Mobile

Anthony Ehrhart

Excellent service. They were vey busy and called employees in early to help. Even though they had lots of customers they took the time to explain things and answer questions.

Bryan Lewis

I have been with T-mobile since 2010 and this has been my go-to store. I have never had a problem or a long wait here. The staff is really nice and generally pretty fast.

Nathaniel Befus

Nice, clean store and friendly staff. They are knowledgeable and help with most questions. Longer wait times than other stores but definitely worth the wait.

krista Hernandez vazquez

Love them all the best tmobile store by far. They all know exactly whats going on. Would never go to any other store but this one. A+ FOR THE STORE

Nick Kosmides

I visited this location once looking for USB type C cables and they thought I was speaking another language. Come on, its new but not that new.

Pavel Kushnir

This location is very professional and they always look for a way to help anybody that is having a hard time with their t-mobile service!!!!

Michael Johnson

Helpful staff. Had an issue with a prepaid account purchased by an out of country user (China) they were able to solve quickly.

TroyandMick Wheeler

Great and friendly staff. Good deals and service plans. Switched after years with att and never lookwd back.

Olav Folland

The staff was very friendly and helpful, and they helped me conduct my business as rapidly as possible.