Famous Footwear

Related:	best buy in surprise arizona
Related:	surprise az best buy
Category:	Shoe Store
Address:	13768 W Bell Rd, Surprise, AZ 85374, USA
Phone:	+1 623-214-9048
Site:	famousfootwear.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 16

Reviews 14

S.J. R.

Do not shop Famous Footwear. This company utilizes a 3rd party to track returns via your Drivers License. It is called The Retail Equation(TRE). They receive your personal info via Famous Footwear, Best Buy and Home Depot. There are others but these are the ones I have read hundreds of online complaints about. They do not track purchases just returns. If you return, what they feel is too many, you get a notice that you can no longer make returns. Crazy?, yes, insane? you bet. I purchased 40 prs of shoes, boots and sandals for myself and family at Famous Footwear online. In a year I returned 5 pair w/receipts in box perfect condition. It doesnt matter how much you buy but rather they track your returns. As far as I am concerned it is illegal and violates consumer rights. They should not be giving our personal info to a 3rd party. So my warning is NEVER give them your drivers license although they may demand it to process a return. All info is then sent to TRE which is a bunch of rude foreigners you cant understand. Yes very scary that your personal info is being passed around by Famous Footwear. Do your research on this company and you will see. I will no longer shop at FF because of this and I spent big $$$ there. It is not a good way to treat your customers. There are plenty of stores who do not utilize TRE to shop at who do not put your personal info in jeopardy. ANY TIME personal information is passed on to a 3rd party it is a risk.

A Private User

Rude manager. No customer relations skills. My little kids were talking to him and he just ignored them. Also he raises his voice with arrogance, scratch his head with impatience when asked questions. Its our second time dealing with this guy and its confirmed he is really rude. I wonder why he is still there???

Laura Clockedile

Staff is friendly and knowledgeable. If they dont have something that you are looking for they go out of their way to see if they can get it, sometimes even if they have to order it on line and have it shipped to my house.

Leah Beyer

Great customer service, easy exchanges, better than department store prices. Excellent bogo sale right before school starts.

A Private User

I always get "lucky" at famous foot wear. Great selection and If I cant find my size, they will check the other stores.

Rocky Smith

They have had some very good sales on things we were looking for lately. I dont get that lucky very often.

Kayla Renckly

Decent prices and good customer service. Tend to not have the show sizes we need though

Dianna Russell

Great prices selection of name brand shoes. Staff very helpful n patient w my son...

Dan Henderson

Decent selection for the family but stock some size 16 4e for me please