Cycle Gear

Category:	Motorcycle Parts Store
Address:	15643 N Reems Rd, Surprise, AZ 85374, USA
Phone:	+1 623-474-3335
Site:	cyclegear.com
Rating:	4.4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–8PM 9AM–6PM 10AM–5PM

Location

Photos 34

Reviews 14

james gallagher

So let me start off with the fact that I am a Veteran of the United States Marine Corps and I have been going to this place since I moved here a year and a half ago. I have spend over 1500 dollars here since i have lived here mainly because they are cheaper then ride now. Until today.... I bought the battleax tire set for my R1 about 3 months ago. I have maybe put 2500 miles on them since i bought them. Two days ago i walked out and noticed my tire was indented in the middle with the braid showing. Holy crap. Mind you when i ride its always in a criss cross pattern. I dont burn out and i have never skidded the bike. I took it to someone i know who has been around bikes longer then I have. He agrees the only way to get that indent is if the tire was over inflated. I mean the sides were 80% and the middle was -10%! So here goes the problem. I asked travis the manager to help me out and mount a used tire that had more than 50% tread on it and no holes or anything and he told me no. Ok messed up but ok. He then tells me the cheapest tire he has is a diablo for 160. Well great not a bad tire why not. I find the diablo online for 132.53. Since they do price match figured thats even better. When i get there travis is gone. He twlls one of his sales guys through text that i am coming and to get me a dunlop qualifier...(garbage tire). I say no we talked about the pirelli diablo. The kid says ok thats fine but i have to run it through travis. He calls him and travis refuses to price match it and then says he cannot mount the tire until he comes back from prescott but if i want the dunlop his guys can mount it for me... So you want me to wait seven hours for you to come back to mount a tire i over payed for??! Got to be joking. So i end up going with the q3 (still a bad tire) just so these guys would mount it and not wait for him. Well when it comes down to the military discount Ive always been given before i get told there is no military discount on tires because they are already prices less than everyone elses.... (i got a military discount on the last set) ok sooo i showed you a lesser price which INCLUDED being mounted for free. You CHARGE ME TO MOUNT MY TIRE AND FOR NUMEROUS OTHER FEES BUT YOURE CHEAPER THAN EVERYONE? Even RideNow mounts their tires for free. So for a 140 dollar tire...yes more expensive then the one i wanted that i would have had to wait seven hours for i end up paying over 180 bucks due to their "fees". And the worst part? I was the only one there for a tire. I was first in line. They tell me it will be an hour to do...Ride Now does it in 20. And they price match... So the worst part. I went next door to the coffee shop and wait over an hour. I come back and they say oh sorry at least we broke the bead...really???! It then takes the two of them another 45 minutes to an hour to mount and balance my tire. I will never go back. My friends that i bring with me every bike night and to buy stuff will never come back. And hopefully no Vet that I associate with will ever go back. This is as much of a slap in the face as the Obama taking five days to lower our flags to half mast. You dont support your Vets i do not support you.

Mat Park

Awesome job there at CycleGear in Surprise. I went there to buy a Shoei helmet and John was more than helpful. He helped me compare the RF1100, GT Air, and X-Twelve, and gave me a detailed explanation of each, then compared them for me for my riding style. After about 45 minutes of trying them on, I selected the RF1100 and he helped me order the exact size and style I wanted--and when the CycleGear store did not have any in stock, he personally went down to a sister store in Phoenix and retrieved the helmet, then delivered it personally to my house later that day. Awesome staff, awesome equipment there. Ill definitely be using that store for my motorcycle gear.

Robert Timmons

Me and a buddy where on our way to north Carolina from California. When he needed a sprocket. We call everyone in kingman and flag staff and no one had anything. This store did and I can not thank Mike enough for his amazing service. He stayed on the phone and helped me match up the right sprocket also he gave a me location of a shop to have it done at. If you read this mike thanks again for your help.

A Private User

I had them put a paddle on my rear tire, when i got it back i noticed a crack in my rim. I took it back to the store at around 6 on cinco de mayo the night before i was supposed to go riding, they kept the shop open late while they found someone who could weld the rim so i could still go riding the next day. Now thats customer service!

heather brown

Not knowing much about dirt bikes I got most of my kids starter gear at this shop. The guys who work here are great guys that take good care of the people that come into this store. Iv been shopping here for about two years now and I can say Iv always been treated great. Thanks for the service guys.

Josh Moe

If you have been to any other cycle gear stores in phoenix, this one is leaps and bounds above. Shawn is excellent and takes time to help you with whatever you need while still helping other customers. Nothing negative to say. I will be back for sure

Laura King

I came in for some nice winter gloves and the staff was very helpful and knowledgeable. There was another couple in the store looking for helmets and Bluetooth headsets and they really knew their stuff. Great place and Ill definitely be back.

A Private User

The guys who work there are not riders nor do the understand customer service. That store is a joke. If you think they know bikes your a fool. All they know is what that little book tells them to say . disappointing.

A Private User

The only reason they got one star is because they wouldn’t let me select zero stars. This store is absolutely horrible. They have worse customer service skills than Wal-Mart and are extremely unknowledgeable.

Lewis Harshman

I bought a Stockton chain breaker & riveter tool from John yesterday. He eagerly explained in detail how to use the tool. If he had not, I would have either broke the tool or damaged my new chain.

mo co

The crew here is amazing always helpful answer any questions that you might have and keep you going on the road nice and safe. Very thankful that they are there.

Anthony DeJesus

Rarely do I find find better prices anywhere else and you cant beat their tire warranty. Great customer service and a return policy thats second to none.

A Private User

charles..... you used to work there and got fired.... nuff said of course youre going to try to trash the name when clearly everyone thinks otherwise

Anthony Reyes

Love this Cycle Gear, Eric and Kayla are incredibly knowledgeable and help me through all of my purchases! If you ever have questions theyre great!