west elm

Category:	Furniture Store
Address:	15279 N Scottsdale Rd #125, Scottsdale, AZ 85254, USA
Phone:	+1 480-948-1950
Site:	westelm.com
Rating:	3.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 64

Reviews 8

Caprice Score

We recently purchased a canopy bed and two night stands from this location. We wanted to order some bedding for it so I called yesterday to order over phone and Charlene was very nice and helpful. I purchased a king duvet cover, 2 king shams, and a decorative pillow. I noticed the next morning that I was charged 2 times. I dont know if it was the employee or their system that caused the error so I went into with no blame or anger. I know mistakes happen, its all good. So I called this morning to explain the situation and the employee told me to email him the confirmation email i got for the correct amount and i said i could send a screen shot of my bank account being charged twice. I sent it and 3 hours later called back to get an update. A different employee said he was working on it. I said ok and if there could be a receipt waiting for us when we come to pick up nightstands later, she said ok. My boyfriend gets there and the mananger named Christine says I have to call customer service or she can but was very rude and didnt listen to me. She told my boyfriend ok we will credit you the 17 dollars. He said no she was charged twice. I spoke to her on phone when he was there and she was very rude to him and I. We have spent a lot of money here and simple good customer service attitude would be expected. We will never purchase from here again. We will go back to Crate and Barrel. We wanted to give West Elm a try and we did and so far we are not impressed with the poor service and help we have received. Charlene is great! The manager needs to train her employees to be more patient when listening to customers issues so they know how to help the customer and do it in a professional and polite manner. And practice it herself.

May Pereles

The store has poor customer service June 1 we purchased a table a week later I called to get a status and they told me someone will get back to me with the status. On June 21 and I still havent received the table. The table was a floor model I didnt understand why its taking this long to ship it out.

Kevin Luther

The store is always clean and the staff is always courteous and willing to help. I highly recommend checking this place out if you are looking for unique items for your home.

V Lopez

Terrible customer service. They tell you different things over the phone and feel ok wasting your time. They also act like theyre better than you are. No thank you.

Peter Chapman

Parking difficult at this mall. Limited space. Staff was average

Aaron W.

Great Customer Service! Love the location.

Rose S-L

Nice stuff, 1/3 the prices of crate&barrel

Marlene Forslin

Great store. Fabulous clearance prices.