Luxury Motorsports

Reviews 3

TO

Tom Abrams

*Update* to my original post. Purchased the vehicle 030617. Unbeknownest to me at the time of purchase, the door lock actuator needed replacing, Tire cupping from over inflation. Rim had a chunk missing / was bent. Windshield washer reservoir had a hole. Salesman wasnt honest. - stated the car was fully inspected - thus the $800 prep fee (was very snarky when I questioned the fee). He did waive it after some terse words. Day after purchase, I called the dealership, told them Im returning the car or will pursue lemon-law. The same snarky salesman says "I got news for you, there is no lemon law". Told him that Im going to record the call. He hung up immediately. I called Sunwest CU, I asked to put a stop pay on the funds. They offered to speak with the dealership (as they are an indirect lender of the dealership). I was fuming, but the CU helped calm me down. Sunwest, a good local CU. Brought the car back next day to the dealership for repairs. The Service department put new tires on, and repaired/ replaced the rims. Under advice of the Service Department, I the took the car to Audi for actuator & reservoir repairs; the car was still under the manufacturers warranty. Audi tells me car was in an accident (jaw drop), and they would not honor the warranty, due to "outside" influence. Aka, someone did a poor job at repairing it and they wont warranty someone elses labor. (100% agree, I wouldnt either). Brought it back to Luxary Motorsport. Spoke with the service dept. Told them that I learned that the car was in an accident. Their words, "the carfax didnt have any record of an accident" What I learned from the Audi dealership is, an accident will only show up on a Carfax "if"repairs were paid by insurance. Pay in cash, and theres no record. I told Luxary Motorsport this, (not like they didnt already know this about car records). Their service department "should have" known that there was something wrong with the vehicle, simply due to the fact that the passenger door didnt unlock, and windshield fluid pours straight through onto the ground. Luxary Motorsport asked that I bring the car to another Audi to get a second opinion. I told them no. Audi has my visit on file already. The service department agreed to repair the windshield reservoir and actuator. They also replaced the tires and fixed the rims. If the car was inspected, it wouldnt have been put on the lot (I assume). If the dealership took care of me from day 1, I would have been happy. If the sales person wasnt the stereotypical used car dealer, purchasing the car wouldnt have been painful . If the dealership gave me a loaner while I was without a car, life would have been easier. Some of you may wonder why I kept the car. Technically the snarky salesman is correct. There is no lemon law in AZ. Also, the car was a birthday gift from my wife, and she was beaming when she revealed her surprise. Didnt have it in my heart to take that away. When I got the car back, they asked that I update my review. So here I am. Im changing from 1 star to 2. Technically they didnt have make any repairs. Im glad that they did the morally correct thing after such a disappointing experience. The car appears to run well. Also, just a observation - why are all of these 5 star Google reviews from NEW Google accounts? Draw your own conclusions.

CA

Carolyn Andolino

I recently purchased a Cadillac STS-V from Luxury. After 6 days, the thermometer on the car showed HOT and the reading from the car computer stated "Engine Hot" which prevented the A/C from working as well. An Appointment was set up in the service department with manager Larry for the following Monday as the vehicle has a 30 day/ 500 mile warranty. One week later, my boyfriend received a call from Larry stating the car was fixed and ready for pickup. I went to to the dealership around 5-5:30 PM and found my newly purchased car had a hole in the bumper with stress cracks throughout, scuffed rear left light, crushed panel under the driver side of the vehicle and a cracked front bumper. I was IRATE. The dealership claimed they knew nothing about the incident and Larry had the audacity to claim the vehicle came in damaged, in which I produced pictures of the day I brought it in to the dealership for service (it was in the same condition I had purchased it in). No paperwork, service or walkaround, was handed to me and mentioned by the service or sales deparment as well. They (Ali, manager, Larry, Service manager) claimed the thermostat and issues with the engine overheating were fixed (this issue will be continued later). Of course, the dealership SAID they would fix it. Ali ENSURED me this would all be taken care of. The vehicle was then sent to some autobody shop across the street through the dealership. The car was finished Friday evening and my boyfriend and I picked up the vehicle Saturday, around 10 AM. The bumper (front and rear) were obviously bondo-ed, tacky paint job which the vehicle was ALSO driven with wet paint out in the rain so the tacky paint job is riddled with water spots in the paint. The panel under the doors on the driver side was bondo-ed as well. The rear left light was still scuffed. There was over-spray on the entire vehicle. Needless to say at this point, I was FED UP. We drove the vehicle to my boyfriends auto shop to check out the vehicle further. All of the parts on the vehicle that had to be fixed were now cracking. I called the dealership and spoke with Ken Spaulding (manager) who said to call him and Ali Monday around 10 AM. I agreed. Two days later, the vehicle is still at the body shop my boyfriend manages and he turns the vehicle on to find the thermostat not working again and the engine reading HOT (again). I tried to find a way to get out of this deal however because the car has already been funded, I cannot. This information was provided by the bank the car was financed through. Currently I have been advised to take legal action against the dealership. They have no integrity, will lie to your face and will do whatever it takes to give you the run around. Please save yourself the heartache, time, money and all other troubles and NEVER be deceived into thinking that the purchase of your next vehicle will be best done with Luxury Motorsports. This company is TERRIBLE. If I could give them -5 stars, I would!!

MA

Mark Ernst

I was searching for a used car, a GOOD used car, and like all those who search, I wanted a reasonable price, good condition, gently used, with lower mileage. I found my perfect vehicle at Luxury Motorsports. I used CarFax as a primary search which displayed several choices, two of which were at Luxury Motorsports as viable options. I began like most used car buyers with other sedan choices lined up at various dealers ready to view. So, I embarked to find my perfect car. My first stop, quite luckily, was Luxury Motorsports. I did not make an appointment (although I suggest future buyers do – explanation to follow). I was cordially greeted by Shane M. who, although new to this dealership, has many years of experience within the car selling industry. I should add here that he was personable, amicable, and intuitive. I told him about the two sedans in which I was interested, and he quickly produced one of them. The second vehicle, he stated, was currently with the company’s owner and it would take 40 minutes to arrive for our review. My unanticipated arrival and subsequent inquiry meant that the car was not currently on property. As the difference between the two sedans in question was a hundred dollars, about 6000 miles, and an interior color, I asked if I could see the other sedan for comparative purposes. Shane contacted the owner who graciously suspended his morning activities and delivered the sedan to the dealership. He did not have to do this and his consideration was appreciated. I test drove the first sedan as the second was en route. I drove this second sedan too and although I initially believed that second sedan’s interior color would be a better choice and would be the car I wanted, after a test drive, I truly preferred the first vehicle. Steve assisted us with financing. He was authentic and straightforward. The sedan was reasonably priced, and he showed us various options for financing. His communication was commendable. I spoke with Mario for final paperwork, title exchange, et al. I was surprised to discover that my father knew Mario’s family. My dad stated that since Mario worked at Luxury Motorsports, and he knows the family to be highly ethical, he was reassured regarding the entire purchasing process. In short, I had an absolutely positive experience at Luxury Motorsports and highly recommend them for their patience, integrity, and knowledgeable staff.