Category: | Building Materials Store |
Address: | 1345 S Center St, Mesa, AZ 85210, USA |
Phone: | +1 480-833-0703 |
Site: | rwc.org |
Rating: | 3.9 |
Working: | 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–12PM Closed |
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Ryan Sorensen
I worked for a building materials supplier for 8 years in Mesa, AZ and understand the reasoning behind restocking fees for special ordered items, but items that are regularly in stock like the shingles I ordered for my roof, is blatantly sticking it to a customer and taking advantage of them. This is not only unethical, it is a pathetic attempt by any materials supplier or retailer to generate additional revenue! All of my dealings with RWC up to this point were great. They were helpful in every way in getting me all of the materials I needed delivered to my home on time. The reason for this poor review is first them not letting me know by either telling me or printing it on the receipt that any returned items would be subject to a restocking fee, and then second charging me 20% to return unopened bundled shingles. I understand restocking fees for special ordered materials or not even accepting returns on special order items at all, but a restocking fee for materials they keep on hand every day is again a pathetic and greedy attempt by any supplier or retailer to generate additional revenue on regularly stocked items.
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James Voss
Serriously really need some customer service courses at this site. Kinda felt like I was bothering them to buy stuff . grant st store is better. Had to load my own shingles to boot. Guy pulled up on fork lift and sat there.. Guy in store had the personality of a skid..
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Brent Hatch
Great prices saved tons of money great knowledge at this office.
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John Vardakas
First impression means everything
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A Private User
Get service and supply of tile.
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G Michael Price
Great friendly service!