Big Two Mitsubishi

Category:	Mitsubishi Dealer
Address:	6222 E Auto Park Dr, Mesa, AZ 85206, USA
Phone:	+1 480-218-2000
Site:	bigtwomitsubishi.com
Rating:	4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 10AM–6PM

Location

Photos 54

Reviews 4

Amanda Johnson

I was originally referred in by a friend, and when i went in the guy i was referred to apparently wasnt working that night so the group that was there helped me as i was interested in the Mazda 3.. they said because of certain things it would be a better option to look into a new car. so he showed me the car that i was qualified for, the Mitsubishi Mirage, and i wasnt that crazy about it at all and i felt like i was being pushed into it. so i said ill wait to do any sort of deal. Then he came back with a reasonable price i could afford so i decided to go ahead and go through with it. After everything was signed and done with, i drove off with the car. I started to really like it vs how i felt towards it in the beginning. Then they call and say they couldnt get me financed so i offered to bring the car back and they said "no no we will keep trying" so i was called in one night to go over things and the finance guy, Dave, said he got me approved through Santander.. but my interest rate and payment had gone up. I told him i really couldnt afford it.. and he kept pushing me to find someone to borrow money from or co-sign and i repeatedly told him i was on my own. So later that night i texted him expressing my concerns and he said he will handle it and then started getting inappropriate and asked me to send him pictures of myself which was very disturbing and telling me he would massage me, which made me feel uncomfortable! So a few days later i went into the dealership and talk to another group of people who had been working that night. Lamont and Chad and expressed my concerns with the car and the inappropriate messages i received from Dave.They said they would talk to somebody and give me a call letting me know what i should do and where the next step will be taken. Then a few mornings later i get a call from Bryan, in finance, and i am told that he doesnt have time to wait for a down payment and that i would either have to bring in $500 or bring the car back, which i never promised in the first place!! i signed for a $335 payment with no down payment, and a trade-in since i purchased new! Anyways, he was very rude and after everything i had put up with, from their unprofessional-ism to their fingers up their asses not knowing what they are doing. i returned the car today and have no interest in dealing with them ever again! They have poor ethics and poor professionalism! Just because a young pretty girl walks through your door doesnt mean you have the right to take advantage of them!

Chad Billings

Everything started out good they had a vehicle that I was very interested in and I bought it after the normal haggling, leaving and them calling me, going back and forth before they finally came to my price. I was happy with the price I paid and the condition of the car. The problem that I had was with the Financial office. I was intent on financing my car for 4 years the whole negotiation process. I had a certain amount I wanted to pay per month. The financial guy is pushing extra warrantees and insurance and all that stuff. I never buy any of that stuff but this guy lied to me and said it was cheaper than it really was and I could cancel it at any time and get a full refund. I had nothing to loose so I bought it. So I left thinking I got a car for the price I wanted, the payments are what I want to pay per month, I got some extra life insurance, and I got an extra warrantee on my car. About a month later I was looking at some of the papers and some things really shocked me. This employee added a whole extra year to my financing to hide the extra cost of all the stuff he added. I was still paying the original amount per month we agreed on only because of the extra year he added on. Instead of paying a total price of 17k I was close to 20k. After hagging back and forth they agreed to cancel the extra warrantee that cost about $2000 in stead of the $25 the employee said. The $500 dollar life insurance plan he said I could get a full refund of was also a lie. I will never do business with this company ever again as they tried to lie and cheat me. It is a shame that only a few dirty people can make a whole company look bad. I have learned record everything that goes on while I am signing papers and always always read and pay attention to the fine print. If they can find a way to get more money out of you they will do it.

Amanda T

Do not do business with them unless you like to be harassed by unwanted phone calls! Ive never written this story because I am one of those, oh its a dealership, theyre all crooks. But Ive decided to finally write about my experience now since they wont leave me alone. When I even owned my 2009 lancer, I took it in due to the battery corrosion. This was early 2014. They exaggerated. Told me that the corrosion went far into the cabling and that some parts were on back order from Japan and would takes over 6 weeks to get. Costs were in the thousands. I had a friend who worked on cars take a look, he order the special battery fuse replacement from a Texas dealership for about $40 and fix it as soon as it arrived in about 3-5 days. Now, I havent even owned the lancer for about 9 months and they will not leave me alone. Ive had them on my blocked list with my phone company and now I have their phone calls forwarding to a voice mail without even getting through to me since re-blocking them is annoying and I forget to keep up to date. I have spoken to one rep who advised theyd removed me from the list. A second time, I called back annoyed requesting to be removed which they kindly said theyd do. Another time, I just had it, called them back, advised that Id already called and said I dont have the car and that Id been told Ive been removed from the call list. I told him that Im going to report them. The guy sighed as if HE was annoyed, claimed to be a manager, and claimed to have taken care of it. Can anyone guess what happened next? I received another phone call from them so I followed through and wrote this up. Ill be posting this on BBB, Yelp, and Facebook and any other social media I can due to the companys inability to do as the customer requested. Especially when I dont even have the vehicle anymore.

Anna Robinson

On Friday March 15th we stopped in to check out the used car lot with the hope of buying a sports car. We test drove a 2007 Mitsubishi Eclipse. After the test drive we learned the vehicle had an offer which was accepted. We were directed to a 2011 Mitsubishi Eclipse which was above our price point so we returned home. Saturday March 16th we received a call from the sales agent with a reduced price offer. Initially we declined however returned to the car lot Sunday with a counter offer which was decined. Today we returned to increase our counter offer. We test drove the 2011 Eclipse and returned to find out that the reduced price offer provided by the sales agent on Saturday was not for the vehicle we just test drove. We were advised that the car we just test drove was $1500 more as it had a variety of upgrades. Let me assure you there was no other used Mitsubishi on the lot nor were the upgrades the Big Two Sales Manager attested to in the car we test drove. Lastly as they delivered the news neither the Sales Manager or Finance Officer could look us in the eye when they delivered this startling news. Our sales agent contacted us afterwards to assure us the reduced quote he provided on Saturday was for the car we test drove. In our opinion the sales staff continue to prepetuate the bad reputation of unethical and unprofessional used car salemen.