Category: | Department Store |
Address: | 13333 W McDowell Rd, Goodyear, AZ 85395, USA |
Phone: | +1 623-535-7063 |
Site: | stores.jcpenney.com |
Rating: | 4.2 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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Maia Nelson
I did ship to store at this location, it was on time but because I was going out of town and hadnt gotten a confirmation that it was there I called to see if it was in, I dont know who I spoke to but he said my order was not there but it should be the following day which was too late for my travel plans and the clothes I needed for my trip I asked is there any chance it will come later today, now the story changes to let me check to see if it came in this morning. ...and he had to go "look" for it so would call me back, called me back said no but for sure the next day. ...took his word for it, disappointed and had to start making other plans to make sure I would have everything I needed, I was extremely busy didnt check my email till 9pm and saw about 3 hours after I called there I got an email confirmation that my shipment was ready for pick up for that day. ....not the following day so guy who works there on wed. Mornings thanks for lying to me, messing with my whole day and making everything so much more stressful. ....all he had to say was something like try back in a few hours or actually look for something when a customer needs to know whats going on with their order, he makes jcpenny look bad
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Mia Harley
Very rude staff I had to yell at them I would never go back to the store employees egg nor customers they told my daughter to shut the hell up and basically kicked us out for nothing so I would never come back here again when they open Im going to call and complain but I already have when I Did they told me dont come back to the store anymore and I told them that they told my daughter to shut the hell up and I told him which member it was and the manager did not do anything he was very rude my two teenagers went there one time and got kicked out because they apparently were being too loud which they werent one of which fell down and the security had to come and had to escort my two daughters out of there and I had to coming get them in the middle of an important meeting which is very rude
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Theo Wagner
I called in advance of visiting to buy a Cuisinart Ice Cream maker and (compared to other stores), the operator was efficient, helpful and knowledgeable and directed me to the right department. Further, I was having difficulty walking and breathing when I visited the store and the lady in the small appliance dept. found exactly what I was looking for and went out of her way to help me check out. A great, courteous, helpful and knowledgeable staff and I will visit and call J.C. Penny first before any of its competitors - great experience !!
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Blanca Davila
Ive always liked JCPenney, their sales are awesome and clothing is made well. Only reason not giving 5 stars is because Ive noticed lately its been getting dirty, the dressing rooms need upkeep . I saw a small area in corner of store with the roof shingle broken off and water stains on carpet as well on roof shingles, granted this area was empty so customers wont be walking in, its an eye sore. The entire store needs a thorough cleaning! Carpets, floors, walls, bathrooms.
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Daniel Bucklin
If you have never been to JCPenney I dont know what to tell you. Its comparable to other clothes retailers such as Kohls. A selection of of clothes, but sometimes theres sales can be a little sketch. Make sure you check the prices and see if there really is a sale versus just being tagged for sale. Overall its my go to spot buying my clothes. Staff generally seems friendly which is kind of an oddity here in the Phoenix area with a lot of places.
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Daph Lrr
i absolutely loved this store.our associate was Melissa D. she was such a blessing with getting my boyfriend outfitted for a wedding.i couldnt have done it without her assistance.thank you so much!! i dont remember the associates name in the lingerie department,but she was so helpful as well measuring my daughter for a fitting.so thank you to her too..i will be definitely returning here..
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Mercedes C
I absolutely LOVE this store. This store has a bunch of clothes to choose from. The employees here are very nice and helpful. I suggest you come to this store, especially with the great deal going on for the month of July. This month (July) is Black Friday month, so come here for awesome deals! Some of the jeans and suits are buy one and get one for 1 cent. Thats a pretty good deal!
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Sarah Colling
This is the worst store Ive ever been to, there were no associates around to help you, this is a perfect example of why jcpenny stores are closing, I was a manager at Jcp in Texas and I always made sure they were associates in every department helping customers, customer service is always number 1. This Jcp is ridiculous and a poor excuse of customer service.
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Ricky Olguin
Nice and clean store. Used to shop here a lot before i left to korea. Im glad since Ive returned that the staff is still friendly and courteous and that the standards have not gone down. Lots of sales are always going on and you can always find something to take home with you. Definitely shop here if you are gonna buy some clothing or something for the home.
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kim e
They always have my size in whatever I try on. The staff is very nice and are glad to help. Everyone who works there also looks professional. The managers have helped me a few times and are nice. I have gone here for the past 3 years for black Friday, it gets packed but I can always find what I came in for.
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Marc F
Fairly clean store but seems a little disorganized when compared to other JC Penneys around the city. Online pickup is extremely slow as they only have one employee doing this task. With online ordering picking up, they really should ramp up this area. Parking is very easy here with a large parking lot.
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Alyssa Jennings
Ive only been to this store twice and its always a mess. Like a tornado and Black Friday happened in a regular June Tuesday. They have sales that other stores dont, its like an outlet but its not. If you choose to rummage through the piles you will get good deals if you think its worth the time.
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Lesli Hopper
Great selection. Sephora on-site. I bought a ring from there this week and it was the least pressure Ive ever felt buying jewelry, while still being helpful and knowledgeable. My kids like Nike and they have so many styles of shoes and clothing from Nike. They just added appliances, too.
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Thomas Fuimaono
This jcpenney sucks. Everything is over stocked cant find something without knocking everything down. And everything is completely crowded. No one likes to have to pick up everything off the floor just cause you guys cant seem to put a little less merchandise out!!!!!
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A Private User
"Free kids haircut through August 31st" I took my daughter in and she was done in less than 10 minutes. The ends of her hair are crazy uneven and raggedy now. I dont know if Ill try another "free" appointment to fix it, or to a better salon and just pay. :(
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Israel Rosas
The levis department was a totall mess. To look for help I walked around the entire store n had some one paiged. N the dude was in the section talking to another employee. Couldnt find anything store was a huge mess!!!