Best Buy

Category:	Electronics Store
Address:	8290 W Bell Rd, Glendale, AZ 85308, USA
Phone:	+1 623-486-2600
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 4

Brian Hundley

STAY AWAY from WORST BUY! Take your business elsewhere! Best Buy clearly takes every measure possible not to take a return. I went in to return an unopened movie, but didnt have a receipt. I didnt expect to get my money back, but was hoping to possibly exchange it...thats when the "song and dance" began. My explanation to the clerk that I didnt have a receipt didnt seem to phase her as if she were accustomed to dealing with that. She began looking up the transaction. She asked me my name then she pulled up my name and address and had me confirm it on the pay point screen which I did with my signature. She then was playing around with her computer and asked me for my rewards program information (maybe the number or some kind of identifier). I explained that I cancelled that program two years ago (little benefit to the customer. BB uses it to endlessly advertise to you via email) so why did she think I was still a rewards member? She then said I couldnt get a refund without the rewards program. I said that that was ok, but can I exchange it (which I initially stated. She wasnt listening). After that request she said that she didnt have my purchase record without the rewards program indicating that I couldnt exchange it either. I asked her what the one had to do with the other because theyre separate records. She also in the middle of all of that said to go to another Best Buy because Glendale has policy that they dont do returns or exchanges without a receipt. Why didnt she state that initially before looking me up? Do you see how the rules kept changing? If I had been in their rewards program it would not have been a problem! All the countermeasures began after she found out I wasnt in Rewards. During all of that she never scanned the video, nor my card which clearly would have shown that I purchased it from that store. Can you see why I cancelled the rewards program in the first place? Look how Best Buy treats its customers? The exchange or agreement that took place is the money that I exchanged for the product, not the money and the Rewards Program membership as a (secret) requirement in order to do a refund or exchange. I recommend that you take your business elsewhere and leave Best Buy out of the equation.

A Private User

Worst store ever! Every time (3 times total) I have been here I leave saying to myself why did I go into that place. Arrogant if you can even find someone to help you, and if you ask them questions the will tell you what you want to hear, but not what they will honor if you have a problem. Just got back today from this store. I called before hand to ask what their return policy was. I received a gift from a secret Santa and was told it was from Best Buy if I didnt like it. I called Best Buy Arrowhead and ask "What is your exchange policy for sealed un-opened product without a receipt?" Electronics & computers no, but everything else for a full refund from Nov. 1st thru Jan 31st. I went down there with my un-opened still sealed collection pack of Star Trek (sorry Trekkies) When I got to the counter she asked for a receipt, I let her know I called and let her know what I was told. She said it is store policy that "NOTHING" can be returned without a receipt. I asked where does it say that in your return policy? She handed me a receipt and said its on the back somewhere. I read the whole thing and no where does it say Must have a receipt for exhange or store credit. She finally got frustrated with me because I couldnt find where it says it, she fumbled with it and then talked with an assoiate and they both said "THERE! where it says a receipt will "help facilitate" your return. (Facilitate in the dictionary means to make easier... It does not mean "No") At that point the mangager turned her back and walked away saying there is nothing we can do. So if you lose a receipt this Christmas you are screwed, and dont look to Best Buy Arrowhead to help you "Facilitate" anything, but you out there front door. Once they got your money theyre done with you....... Next! Stick with Frys Electronics on Thunderbird and I-17 or the one on Baseline. Theyre knowledgeable on product, and no hassle if you need to exchange. The one on Baseline & I-10 would be worth the drive then coming back here.

Aaron Olheiser

Horrible, horrible, horrible. I went in with intentions to buy an Xbox and kinect for $99 tonight with a 2 year subscription at $15 a month. I was cool with that, well when we came to ordering the subscription THIS COMPANYS machine froze up on microsofts page. Then they continued pressing agree payment, and nothing changed. Eventually the charge went through and i now have a 2 year xbox live contract for $14.99 a month, 50% above what i should be paying. To top it off I walked out with nothing, except for a 2 year contract with 50% higher a month bill for xbox live and I never got the XBOX. They kicked my friend and I out and refused to help or listen to us. This was BY FAR the WORST experience Ive ever had to deal with. I along with my friend were very rudely treated and when the program was this companies fault they blamed Microsoft, and Microsoft blamed Best Buy. In conclusion Im stuck with a contract I cant end and I never got the xbox I was promised in the deal, EVEN when my confirmation letter in my email told me that it was supposed to come with it. They were rude, obnoxious, and just plane useless, and above all they began to get an attitude with me because I got scammed by THEM. Right. I rate this crappy company a -10/3 if I could. Dont buy here, DONT try to get the xbox deal, and DONT waste your time with these incompetent imbeciles

Mad Rivlin

I got my car radio installed here a few years ago and it has a lifetime warranty on it but it was a present for me so I didnt have the warranty on the receipt. They said they could look it up by phone number but none of the phone numbers had a car installation on them which is sketchy because I got my radio installed there and so did my step sister who should have also been on one of the accounts. We went to the store twice and the first day the installer was gone and the customer service guy couldnt access his schedule he said so he gave us a phone number and the extension and told us to call tomorrow morning. So we call tomorrow morning and we get transferred and then hung up on but the customer service guy yesterday had said that we could be squeezed in since the radio issue I have seemed to be a simple fix well we drive down there and the lady says the guy has nothing until Sunday and were like they couldnt tell us this yesterday? And she said everyone should be able to pull up his schedule and we told her what the guy said yesterday even about us getting in today and she said no he has nothing until Sunday. This has been one of the worst expierences Ive had dealing with any company and I cant believe such a huge company could do so poorly. I will definitely never return for any service here or any purchase here again.