Apple Arrowhead

Reviews 3

DA

Daniella Montez

Absolutely worst gosh damn experience ever! This is now my 4th effn time on hold. 1st time was disconnected after 15 minutes, 2nd time after 15 minutes was transferred to some apparent over flow offsite service who couldnt answer my question regarding status of my new phone and who assured me hed transfer me to a backline to the store location to then disconnect me, 3rd time all again to be disconnected again and now Im on home for the 4th time! Because apparently a mom of two screaming toddlers and a hungry family has nothing better to do then to sit on hold for an hour! THIS STORE IS A JOKE! Took my iPhone in for service as it was freezing, shutting out of apps and over heating. Was told to run updates and if that didnt resolve the problem just come back to the store and get a new phone as it was under warranty. Was told all notes were in the system so no issues to come in for replacement. Returned shortly after as updates did NOTHING. Checked in and did not receive the test texts so was told to come back in 30 minutes. Came back and it took the guy minutes to find my earlier check in. Seemed like he didnt even recognize we just checked in. Was told to take a seat. Manager came over to ask me what issues were. Was not interested in reviewing the notes from my prior visit. just said he wanted to know issues. Well how about you do your job and look up the notes. A rep finally met with us to ask me what the issues were and again didnt bother wanting to look them up so I had to repeat everything a second time (technically third counting first visit). Then after telling me yup, my phone was in warranty - insisted on doing a diagnostic. really? Was told they didnt have my iPhoneS in stock. What the?! Really, its not ancient yet. I just asked for a black and she said they couldnt replace it for another color. Asked if one could be mailed to me since I dont live close. Was told no unless I wanted to call AppleCare. Yeah lady, I want to do this process all over again with an automated system. No thanks. She said Id receive a call in 3-5 days that my phone was in. That was last Monday. So now here I am dealing with their bs phone system which is a complete joke. I see several less than professional am staff members standing around talking any given time Im there but somehow no one can answer their damn phones. If I get disconnected again Im showing up to their store and creating a scene because this is insane!

JO

Joeyy Newcombe

I went to this Apple Store today in search of the new iMac. I already knew what I wanted and all I needed was someone to help me get it. I was looking for the 21.5 inch model that retails for $1,299. I was kindly greeted the moment I walked in. Sadly, that was the peak of their service there that day. I arrived at around 3 in the afternoon on a Saturday. There were a lot of people there and a lot of employees there as well. No one had approached me nor offered any help. I was on my own for a good 25 to 30 minutes. In that time I had been browsing all their other products they had available. They have quite the assortment. Half an hour had passed and one of the employees finally came up to me and asked if I needed any help. I had stated the reason for my presence there and he then directed me to someone else. That person then directed me to "get familiar" with the product and hell have a Mac specialist come out shortly to assist me. About 30 seconds into "getting familiar" with the Mac in front of me he asked "Im sorry, did you say you were interested in getting the 21.5 inch model?" I said "yes." "Were currently out of stock on those. But, we can get someone to assist you on going online and ordering from there." "Do you know when youll be getting them in?" "No, right now were not sure at all. But, you can come back everyday and see if we got them in." "Oh, okay," I responded. I turned back to the Mac to further familiarize myself(with no help at all.) There were 3 employees next to me, 2 facing my direction toward another one with his back to mine. They were discussing whatever they were discussing and the one with his back to me sort of moved backwards inevitably pushing me away from the Mac with which I was familiarizing myself. The two facing towards my direction saw what happened and didnt even acknowledge the fact. I simply walked out of there. The staff is in their own world. I have no idea why that store is even open if what they have on display is out of stock nor are they interested in making any sales. On my way out I was thanked for coming in and to have a nice day. Greetings and farewells seem to be where this team excels. So, if what youre looking for is good service, walk right in at leave immediately.

LA

Lady Y

Im not an Apple owner and never wanted to be but todays experience in the Arrowhead store solidified my choice to NEVER deal with Apple. It was awful and I thought I was in the twilight zone. Rude and unprofessional. Unfortunately, Beats by Dre are now owned by Apple and I had to go into this awful store to get a replacement for my headphones. I walked in expecting to just get a replacement piece right away since it had only been 5 months since I purchased the $300 headphones.. but that wasnt the case. So the rep, Julian, informed me that I would need to either wait to be seen or make an appointment. While I was in the middle of asking him a question, he rudely started to speak to another person, while I was speaking.. I stopped and waited and then began to ask my question again and another rep walked directly between us instead of walking behind me.. a customer was sitting there witnessing this and was just shaking his head. So I began to ask a question again and Julian for the second time started to talk to another rep.. I asked myself if I was in the twilight zone.. what is going on? I decided I would make an appointment and asked Julian, if I make an appt will I be seen at the appointment time or will I still have to wait.. and I wasnt being funny or rude asking it, I asked because Ive set appt times with places before and I get there and still have to wait around.. so I thought id ask .. his rude and unprofessional response was.. "I cant read the future".. I was in shock of this rude and unprofessional response. He then proceeded to explain that if they are fully staffed then I shouldnt have to wait but he couldnt be sure. That should have been his explanation in the first place. I had no desire to have to come back to this unprofessional store so I decided to just wait and get it over with. Once my piece comes in, I will NEVER return to this place. And corporate needs to make sure they are hiring people that can handle the heavy traffic thats in and out of the store without being rude and unprofessional.