Cellairis

Category:	Electronics Repair Shop
Address:	2501 S Market St, Gilbert, AZ 85295, USA
Phone:	+1 520-276-6254
Site:	cellairis.com
Rating:	4.9
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 23

Reviews 15

Trent Woods

Cellairis is terrible. I had a horrible experience and their store employee was was so rude he didnt even apologize. I went online and tried to find a store near me. You cannot call a store directly as ALL phone numbers go to a central phone center. I told the agent that I needed to replace the screen on my Samsung Galaxy S5. She searched her database and said the San Tan store could do it and the price would be $139. She booked me an appointment for 10am today. I showed up for my appointment and was told the price was $189 because they didnt carry just the screen. He couldnt help me unless I paid $50 more. Thats nearly extortion! They only carried the screem with the LCD. He said thats what all Cellairis stores did. I asked why I wasnt told that before I took off work and they wasted my time. His answer was that the call center doesnt have access to his inventory. First, thats a terrible excuse - whats the point of a central call center that cant direct you to a store that can actually help you since you cant contact the store directly? Second, if ALL Cellairis stores dont carry just the screens, why do they advertise exactly that all over their website?? And why dont the call center people know if thats company policy? I believe they are either incompetent or they are intentionally trying to mislead people with deceptive, bait and switch type sales tactics. I think its deception pure and simple. And of course, the employee didnt even say sorry for wasting my time. I will NEVER use Cellairis and recommend my friends and family dont either.

Evelyn Patterson

Thank You! Thank You! Thank You to Cellairis Manager Norman Yanez and your crew of technicians at Cellairis 2501 S Market Street, Gilbert, AZ. Your service was personable and caring. You have the knowledge and abilities to work efficiently, and you do a quality job. Your prices are reasonable. I would recommend you to anyone who needs their electronics checked out, or repaired. Thank You! Thank You! Thank You for your help and service. When there is a repair place, or person who has the best service and knowledge, or does an efficient job and quality repair, along with a cost that does not make you feel like you might as well just go get a new piece of electronics, then that information needs to be shared via word of mouth! Which is the best kind of compliment there is for a business. I give Mr. Yanez and his technicians my recommendation and compliments!

Kayla Nichols

The employees were nice an tried to correct the problems but ultimately left our devices worse than they received them. Our iPad replacement screen was coming off so we returned it to the store. They were happy to try again but filled the iPad with glue. They used so much glue that it ruined the camera and the power button and glued the case to the iPad. After returning it a second time they scraped off the glue as best they could but it left a light spot in the screen display and a barely functional power button. When dealing with expensive devices I would hope for more. I wouldnt trust another device to this company.

Natalie Orcutt

These people could not have been any nicer! I went in at 2:30 and was out with my phone copmpletley fixed by 3:15! Crazy fast service! I had my iPhone fixed and for a lifetime warrenty and a phone case and a charger for a great price. Gabe was the man that fixed my phone and he was absolutely wonderful! Super pleasant and also got the job done fast! Norm was the manager on duty and he was very willing to help and offered me the best deal. If you have a Broken phone or anything go to these people! They are wonderful! :)

Daniel Edlen

Thank you! After being jerked around by the Apple Store and their appointments only to be given a song and dance about a swollen battery, I found Cellairis across the street. Shirley swapped out my iPhone 5S battery right away for all of $40. If Apple wants people to pay the luxury premium, they ought to actually care for their product, warrantied or not, and not just swap out whole phones like its nothing. Shirley appreciated how well Id kept my original 5S. Thanks again!

Shy Johnson

I really never liked Cellairis sales associates until I ran across Tiffany Johnson I believe thats her name, which had changed my mind about everything. My husband told me he really enjoys her conversations, the way she explains how everything works, and how patient she was with him. And I finally got to see it for myself great work Tiffany keep it up

Kathlene Patterson

If there was a higher rating I would give it. Excellent service, friendly staff who will go out of their way to solve your cell phone issues, plus a clean and efficient store. Not to mention the convienence factor, shop while you wait. Their protection plan is wonderful as well! You wont be sorry for going to them for help. I know I wasnt.

Malc B

Joseph was very professional and friendly. told him i was looking for a case for my iphone 5 when asking him questions about the difference between cases he was more than helpful to tell me whats the best for protection i will definitely visit again. told my friends to go to this store and ask for Joseph

Carlos Monroe

Well they replaced my iphone screen and it started pealing up and they dont cover because they think it was dropped due dent on edge although that dent was from previous drop which was why repaired last time screen is coming up all around the phone not just in that area

Clint Hillan

These guys are great. Had to have my Note5 screen replaced, even though they had to order the part, they still got me set up within a reasonable time frame! Broke the screen again and Ill be going back in to have these guys fix me up! Very friendly, strait forward staff!

tyler trefry

Joseph told me about the promotions they have going on, amazing store, can make your own phone cases, customize it however you want, give free screen protectors and chargers away, and have the complete full protection promise can fix your phone screen for life

Micah Porter

This store was clean and the worker was very kind and helpful. Although, I had my iPhone 6 screen replaced here and the screen that it was replaced with seems used. It doesnt fit my phone correctly. My home button is loose and the screen pops out often.

Bryant Armistead

Sarai was amazing, she was Timely professional and polite. she got my phone fixed and it has never worked better! She put in the extra effort to replace a cable that had been damaged by the previous technician and just all in all great customer service.

Melissa Jones

We had a phone that was ran over by several cars and sort of survived. There was no insurance on the Samsung S7 yet Lance at the Gilbert location was able to put this phone back together. It was amazing, its like a brand new phone. Thank you Lance

Colton Blackwood

Went in and had a great experience. I dont know much about these things but Dallon helped me out. I think that was his name and he made me feel really comfortable and answered all the questions I had. Definitely would come back. And recommend.