Category: | Cosmetics Store |
Address: | 335 The Bridge St #117, Huntsville, AL 35806, USA |
Phone: | +1 256-327-8737 |
Rating: | 3.7 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 12–6PM |
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imani pope
Horrible experience. I asked a worker for a specific brand of foundation (Cover FX) that I needed for an event that day. She immediately cut me off and stated, "we dont carry that brand, go to the register and they can order it for you". When I told her I needed something comparable she began quoting other makeup brands prices. I told her I wasnt concerned about the price and needed to be match. What that representative failed to realize is I frequently shop there and purchase the premium makeup brands like YSL, Marc Jacobs, etc. She audacity to point toward the other side of the room to the Sephora collect for me to find and determine which foundation would go with my skin tone (which is hard to match due to limited choices). Needless to say, I went to another representative who was willing to help, but she referred me back to the original useless and rude sales girl. No thanks. Im good. Unfortunately due to the poor customer service, I will travel to Nashville, Birmingham or Atlanta before I step foot back in the Bridge Street location.
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Ema Rotwiler
This store is clean and has brands that you cant get anywhere else in town. I love sephora and I love that we finally have one in town. Been going there since they opened. The original staff was great, friendly and knowledgeable. Since Feb13 the NEW staff is not trained. The newbies dont know the basics and are a little off putting and pushy. The old girls were helpful and the place had a great atmosphere. Ive been to the store 4 separate times past month , every time I got a new rep and all but one(manager), were rude and pushy. One tried to match my foundation by testing it on her own self, another tried matching it by smearing it on my face ON TOP the makeup i was wearing, NOT on the neck. The third just gave me attitude cuz i had questions, her knowledge was limited, and told me no other options existed. She wanted me to by the most expensive item and leave asap.
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Jenna Nicole
I love sephora and being a makeup guru I was very excited when this sephora came to our city. First of all..the store is very small and doesnt carry as many products as the store online or the bigger stores. Less brands mean more buying online and paying the online shipping prices. The store is clean and is setup really nice...this is like all the other stores. The workers there are ok. They dont really come off nice. At times you have to ask to be helped...which is a deff. downside. Ive noticed the staff is becoming a little nicer..but if you come off younger than you really are...you may be asked where your parents are...Ugh! Overall the store is ok! I would rather have a bigger store but at least we have one!
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Teresa Turney
The past two times Ive been in this store to pick up a product, the products have been out of stock. The employees were extremely rude to my mother & myself on both occasions. I will not go back to this store, nor will I recommend it to anyone. Very disappointed.
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Kei Christensen
My first impression was that the store was very nice and clean and set up well. I was immediately asked if I needed help with anything. Its small, and doesnt have as much as other stores. But itll do for now. The workers are nice, and know their stuff.
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Kimmxoo T
I love going in there. everybody is so nice. Kaitlynn was so helpful with me finding the right shade for my foundation and wasnt pushy towards me buying it. So sweet and helpful I will mkay definitely keep shopping here!
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Kristin Howell
Awesome customer service. They were friendly and helpful. They made sure I got exactly what I was looking for and that I was satisfied. Plus they have great products.
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Alissa Clark
I have never had a bad experience here. The have their competitors at Bridgestreet beat in good customer service.The staff really knew a lot about the products.
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Amanda Marie
The staff is extra nice and so helpful, Ive never had a bad visit. They need a bigger store tho :)
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chloe
Employees here are always super nice and always seem happy to help you!
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heather hedel
Helpful staff. but this sephora is a lot smaller than most Ive been in