Category: | Cosmetics Store |
Address: | 1720 Old Fort Pkwy, Murfreesboro, TN 37129, USA |
Phone: | +1 615-907-0759 |
Rating: | 2.4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM |
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Lexikailani
I am a VIB Rouge member at Sephora. For anyone who doesnt know what that means-- I spend $900+ per year on cosmetics from Sephora. Ive purchased products from all different Sephoras across the US. And this is BY FAR the WORST one. Im sad that I moved to an area with such a sucky Sephora close by. The other girl who made a review about them is right. The girls seem to have NO proper training. I go to Sephora b/c I usually love the service and the "girlfriend-to-girlfriend" yet professional kind of atmosphere with great quality service. However, every time I go to this location Im left feeling disappointed. Whenever I walk in Im left for minutes and minutes with out being asked if I need any help. Most of the time Im the one who has to search for a sales associate. Like, obviously theyre not knowledgeable on sales or CARE about their sales because I never look broke when I come in and with all the makeup I wear Im obviously a makeup junkie who could help them make their goal. Anyway... when I DO ask a question they seem to not be knowledgeable about anything. Sephora is usually my one stop shop, however EVERY time I go in to this location, theyre out of SOMETHING that Im looking for (and Im not talking about brands that they only sell at free standing stores, Im talking about things they should carry even in a JC Penney Sephora) they never keep things in stock. If I was a first time customer at this location, they would have given the whole Sephora company a horrible name. It sucks that the next decent Sephora is 45 minutes away from me. I usually dont like going to Ulta because they dont carry all the brands I like, but since Ive moved to Murfreesboro, with this terrible service at Sephora, Ulta will be getting my $900+ a year. If you NEED to go to Sephora I would suggest going to the one in Cool Springs, go online, or just drive 5 more minutes to Ulta at the avenue.
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Justin Justin
My fiancé bought the new cologne Savage by I think Dior. The nice, very expensive, very great smelling cologne that all of my friends now wear. My friends literally spray (1) spray inside their shirt onto their chest/shirt and go to work in both an office and construction environment. Both last ALL DAY LONG. I have the same exact bottle that costs a whopping $95 dollars but mine lasts no longer than 45 minutes. I also would like to add that I do not smoke cigarettes and still, 45 minutes tops. We mentioned this to the girls in the store just yesterday and they gladly exchanged it for a brand new bottle. Today I open my new bottle, spray it (2) times and less than 20 minutes later there is ZERO trace of its scent. I can not imagine I am the only one to purchase this cologne and have this problem. I have been a cologne connoisseur since I was a young boy and the ONLY time Ive had this happen, or heard of this happening is with extremely cheap cologne. Lately one that I bought from the local Nashville Flea market did the same thing with a different well known cologne that Ive owned 3 or more bottles of over the years because it lasts so long. Its imposter/fake cologne. Sry for the rant but now my point should be obvious, why is this rather upscale store in a decent sized mall in a fairly big town selling fake cologne for absolute top dollar!? I am beyond upset! If they cannot replace my now SECOND bottle with only 2 sprays gone with the same exact bottle of THE REAL THING.... Then no threat, I promise I am reporting them to the BBB asap. This is an outrage. Oh and Id like to give less than one star but the girl that help my fiancé out was very sweet and gave her a lot of free samples with her small purchase because she didnt make it into the store on her birthday to receive her free birthday samples.
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The Cherokee Gypsy
Im a regular at this sephora. The girls in there know me by name, and they also know to let me be when Im in the store. Im a beauty junkie myself, and I dont need anyones help or recommendations like most. If I need them, they are there. They always say hi and talk to me, and I feel like they like me, because I dont bug them and ask them common sense questions constantly. They love someone who goes in there, and knows what they want. Easy customer. Sometimes they even ask me recommendations. Im one of those types that like to be left alone when I enter Sephora. They like that about me too. The fact the girls know me by name is just icing on the cake. They are always friendly, and ready to talk to me. I never wear makeup going in there either, so if you think wearing makeup will make a difference in the way they treat you, then you get it all wrong. Im a regular, so Im sure regulars are treated better than first timers. My only complaint is they dont carry a lot of the products and brands thats on the website. Other than that, I come here once or twice a week, and always spend good money. I love my sephora crew
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Monse Leon
Worst service ever. No one helped me at all. I asked 3 times for help and she would just say "Ill be there in a sec" and never came and helped other people instead. This isnt the first time Ive had bad service last time I went their and their was only ONE person in the store and I was looking for something important and had very little time it took FOREVER. Seriously Ulta is way better never come to this Sephora youll get the worst service. My foundation doesnt even match because no one helped me wow $38 dollars of waste.
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Malik Jernigan
Worst customer service anywhere u hate this one !! they always run out of the product that I want and then when i call in advance to see if its in stock before I drive 45 minutes away they will say they have it and Ill get there and they DONT!! I called and complained to corporate twice and nothing! Same lazy none helping peoole .... well wait one helped me one time last week ... she told me to go to ulta.... BEST ADVICE EVER
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Olivia Simmons
I go to this Sephora quite often and the employees are really nice but its almost as if they dont have common sense or proper training. I would suggest you know exactly what you are looking for when you go in & limit how much they help you. Do not trust their judgement. Trust your own judgement, and if you arent sure about a product make the decision on your own.
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Michael Lezuarez
This is one of the worst stores to buy from 2 times came to get a product and nothing asked about another one and she could not even check for me go some where that they want to work
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Lauren Hopkins
Brook rocked the house! Thanks for your help from start to finish. I cant express how much I love this place. Keep it up girl!
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Kayla Johnson
Little to no stock, employees are very rude! Make me so uncomfortable