Category: | Cookie Shop |
Address: | 1919 11th Ave S, Birmingham, AL 35205, USA |
Phone: | +1 877-632-6654 |
Site: | insomniacookies.com |
Rating: | 4.1 |
Working: | 9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 11AM–4AM 11AM–3AM |
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Molly Womack
I decided to write a costumer service reply for this company in my rage after waiting 2 hours for cookies that are made less than a mile away from me. Yeah, lazy. My tracking order page has displayed Baking for over an hour and I felt the need to express my concern that maybe the employees are being misinformed, maybe their oven has one setting at slightly above room temperature. Or maybe they hand pluck each and every ingredient from the family farm. Either way, an hour of baking either means some really burnt cookies or some magical recipe. If the latter were the case, I assure you I would not feel so adamantly about the terribleness of this company in general. When I called after the second hour had passed and my cookies were still unfortunately burning in what I would imagine a hell pit of fury and tasteless misery, the service rep informed me that I was in luck. The cookies arent baking, they just dont actually update that tracker. Instead, I overpaid a company who only hires one delivery guy to deliver one cookie an hour and there were 3 orders ahead of me. Cancel my order? Never. I needed to taste these golden cookies of heavenly magic they claim them to be since they didnt seem appalled that I had waited 2 hours. Surprise. They werent very good. In fact, I wish I had walked through the sleet to pay half the price for cookies at the gas station. So yeah, they suck a lot.
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Shanderia Parker
The was worst experience and customer service ever in life. I had to wait 4 hours for cookies. We are located less than five minutes away from this store location. I had to contact customer service twice, attempted to contact the driver several times and then gave him directions twice. Customer Service was not understanding and made excuses. The customer service rep was less helpful and said she would contact the store location. After finally, getting in touch with the driver we were able to speak with a manager and asked for some discount and something. The manager rudely said we would have to contact customer service and that was nothing she could do but, could send him right away and give us two free cookies. She sent the same guy that told me he could not find the place but, was directly across the street. Finally, we received cookies but, the deliver guy was not presentable. His shorts were pulled down and you could see his underwear. He also had these green and black socks on with marijuana plants on them. As you could see no one really cared. Therefore, no one from our place of business would be ordering cookies from this company again.
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Heather Watford
We will NEVER be ordering from this store again. We ordered cookies, and we were told that we would get 4 free cookies upon delivery. We looked in the box, and didnt have our promised four free cookies, so I called the 800 number. They said the only thing they could do is send me a coupon that I could use on my next $6 or more delivery order. I said that we were out-of-towners, and we wouldnt be back for awhile to use the delivery service, so we wanted the four free cookies we were promised now. They said that the baker wouldnt come deliver them, so as promised, Im leaving this horrible review. I wouldnt waste your money here. Get some toll-house cookies, and make them yourself!!
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Kristen Miller
I used to love insomnia cookies, but lately they have taken forever to deliver my food. The tracker will say it is "baking" my ice cream and I am still waiting for it an hour and fifteen minutes after ordering. It is also very expensive. This is the second time they have taken too long to get here. I will have to consider before ordering here again. It has been about a week and still no money back for this horrible error or any attempt to make up for their mistake. Do not order from here.
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Kelli Cannon
Dont order delivery from here. It always takes forever, like two hours. The store doesnt have a number to call, so you have to call national head quarters, who are not helpful at all. If the driver has already left with your order, then you still have to wait until they get to your house and refuse you order. The driver has to bring the refused order back to the store before they will cancel the order. Terrible customer service.
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K Russell
I was not impressed. These cookies are over-rated and over-priced. If youre going to charge $3 for one cookie, it better be one awesome cookie, but what I got was a greasy, doughy, mess that looked under-cooked. I must agree with those who have said that youll be better off buying some toll house cookies baking them yourself. My lesson was learned, and my money was not well spent.
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David Olsen
If you live within their delivery range and have a sweet tooth, give up any hope of eating healthy right now. Their name describes them best: cookies for the nights you are up late. You can order on the app and they deliver very quickly. The price is expensive, but you will see why when you taste the cookies. They will also deliver ice cream or milk to pair with your cookies.
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Tania Adams
I had high hopes for this place. Its in my neighborhood, stays open late, sells only warm cookies, ice cream, and milk. So I got my fifteen-dollar assorted dozen home and began tasting. Found them greasy, doughy, and flavorless. Had to leave them in the office kitchen to get rid of them. If you grew up on Pillsbury Refrigerated Cookie Dough cookies, dont bother with these.
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Zack Williams
Awesome cookies! Made sure you understand what you are ordering before you make your order. I ordered a cookie ice cream sandwich with two of their deluxe style cookies thinking they were the normal cookies. They are about 50 percent larger that the normal ones so that ice cream sandwich was HUGE. Worth going to though if you find yourself near one, it wont disappoint.
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Carlos Hudson Jr
Store Manger refused to sell me cookies because they started a $3 minimum on a debit/credit card. I remind you that I have statements to show that I have been going here since they open and using my debit/credit card for $1.47 and $2.94 on different transactions. She was very rude and had horrible customer service. The cookies are GREAT though!
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Daniel Turner
I loved it! Cookies are warm all the time and they stay open late. My favorite cookies were the double chocolate chunk and the deluxe smore cookies. They also have this thing called a cookiewich, which is like an ice cream sandwich but with warm cookies for the breading. It was amazing.
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Molly McCormick - HHS
Just left Insomnia in 5 Points Bham. The guy behind the counter was super nice and patient with my kids as or took them forever to Order and then changed their order mid-prep. Ice cream and cookies great too! But very pleased with this guy and his service!
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Kasey Robinson
This place is awesome! Initial thought was it was a bit pricey but after my experiences I can honestly say its worth every dollar. Excellent ice cream and cookies huge selection and the best part is they DELIVER until 3 a.m. !
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Kanina Crosen
Ordered delivery which was fine on delivery time but they shorted us 4 cookies and told us we had to place another order for min of $6 in order to receive our 4 cookies that they left out. What kind of service is that.?!
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Megan Maier
In my opinion slightly pricy. However, I LOVE these cookies. I have yet to have one that wasnt perfectly cooked and warm! The few staff I have met have been very pleasant! I try to make a few stops here a month!