Sprint Store

Reviews 17

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Pavan Vempati

I have been a sprint customer for 10 years. GPS on my phone was not working, so I went to the Oswego store to get it checked. They treated me like crap. Even before I could explain the problem, the technician started saying that Navigation doesnt work anymore and I needed to use Google maps. Then I clearly told him the GPS cannot find the satellite. Still, the technician spent over half hour trying all options I already tried and finally said that their systems are down. He asked if I had service on the phone. Are you kidding me? Why would l go to a sprint store if I didnt have the service?? Terrible service. Im going to call sprint and let them now about this. I hope the store manager Adan reads this and educates the technicians. I dont recommend anyone to go to that store.

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A Private User

For those of you who are unaware, a sign that says Sprint doesn’t mean you’re at a Sprint store. These stores are owned by third parties and anything goes. Their inventory is non-existent and beware if you’re told that “no store in the area” has this merchandise in stock. As a 12 year sprint customer, I was regrettably unaware that you can get the exact same contract with better service from your local Best Buy (which is located right behind this store). Their staff are not commissioned, inventory is in stock and you do not have to wait for a mail in rebate as discounts are applied at check-out. Skip this store and drive the extra 300 feet.

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A Private User

This store is absolutely horrible. I went in to renew my contract and get a new phone. I had to come back twice for the phone I wanted because it wasnt in stock, even after I had made a reservation. The salesman lied to me twice - once about the phone itself and once about him giving away the reserved phone. They told me they would call me when the phone came back in stock and they never did. In the end I switched stores.

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Damian Carter

Went in and got help right away. I waited an hour to be told my phone would have to be held overnight to be fixed. The technician told me more about "apps I shouldnt have" than actually fixing my problem. Next day I come in to be told that my phone couldnt be fixed. Thanks for the false hope. Should I get a new phone or new service? Hopefully the Best Buy Sprint is of better assistance.

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Adeel Ayaz

Worst experience ever, i spent 3 days of my life on road because of them and screwed up. they sold me service without sim card then they sent me somewhere else for sim card and i cant find sim card then they said they arent responsible for that. Now im using tmobile which 100x has better customer service. (n) hated it.

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A Private User

Great experience! The staff at this store went above and beyond in every aspect, i would highly recommend and have recommended going out of your way to go to this store. The store was very clean and everyone was very helpful and knowledgeable. Love my new Nexus S with 4g capabilities.

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Brittany Karau

Beware! This is a third party store and sprint will not help you if anything goes wrong!!! I was lied to by the sales associate and when i called sprint they wouldnt help me because its not an official sprint store, they are third party. Besides that, they are slow and kinda rude.

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Kathryn Kotecki

This is the worst customer service I have ever experienced. When trying to figure out how to activate a temporary device I received absolutely no help what so ever from them. I sincerely hate this company; it is a giant rip off. I will not be using their services any further.

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Briana Novella

Sebastian is an AMAZING help! We came in and asked to give us the best deals and he helped me and my girlfriend Daniela get what we needed. If you want good customer service come here. The people are awesome. Thanks Sebastian.

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Jennifer Scheiber

Transferred 4 lines over.Sabastian the assistant manager was WONDERFUL!! Made our transfer go easy and smooth.Stayed way after closing to assist our every need. Miguel was great in helping with transferring information for us.

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Sal Azar

Best Sprint store I ever been to, great customer service , I saved $130 on my T-Mobile bill and the service is way better.

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R Hillgoth

Professional,knowledgeable and courteous employees. Made switching a family plan of four easy.

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A Private User

This store is fantastic. Great customer service and always friendly!!! :)

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Ede Macdonald

They are pretty busy but try to get to you as quickly as they can

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Vidal Lozada

I got great customer service from a gentlemen name Sebastian .

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A Private User

Been there several times with problems and no resolve.

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Gibran Leñero

Good service

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