Advance Auto Parts

Reviews 11

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Patricia Krucek

I would like to start off by saying I chose to go to advance auto in Lake zurich illinois because my michanic had recently purchased parts for my vehicle at the Wauconda advance auto that no other auto part stores had so that made me continue my business with advance auto.In October 2015 I go to the store because my battery for my key was dieing and before it completely went out on me I wanted to get it replaced. Im in the store and the gentleman looks at me like no problem what size battery I wasnt sure, so as he is looking for a tiny screwdriver to open my key component up he tries many different screwdrivers to try and get it open from his many failed attempts. I tried to tell the man dont worry about it I have a little screwdriver at home he repeatedly tried and finally got it open replaced the battery and put the now stripped screw half way in the component because he couldnt get it all the way in! Smh I left unhappy because thats not how I brought my key to them. So as I leave I try to use my key remote and it wouldnt work so me knowing nothing about cars or the key just assumed it was because the screw was not in all the way.So long story short( lol) about 3 weeks later the store had replaced the screw after calling the store and getting no where I had to call corporate, I just picked up the new screw cause I did not want them to strip it again. As the holidays approached and with me working 2 jobs I did not have the time to take my key in anywhere else so I left it alone, that was until recently my locks on my car were frozen and I couldnt get in my car smh. When I was finally able to get in my car I took it to a dealership to have the put in the new screw,telling the guys what happened he told me my key should work without the screw in it, so he opened up my key component only to find out that the component that holds the battery in plasw was broken. Made me think thats probably why the associate was tring so hard to get the screw back in! So around Monday January 11th I called corporate to tell them what I had found out after going to the dealership and asking what can be done about this ? She emails the manager and he called me back saying this happen last year and how do we know our associate did it, as I tell him sir he was the only person to touch my keys besides me taking it into the dealership so then he continues to tell me there is nothing he can do about it cause they dont sell the keys there and dont have no way to fix it. So I call Corporate back after I get of the phone with the manager cause Im not satisfied I brought my key in there for a battery and it ends up getting broke smh. Today Wednesday January 13 2016 I get a call from the dealership telling me if I want to replace my broken key it is going to cost me $228 +tax that is also to reprogram my key to the car! I called corporate right away to let them know an update on my key, the lady had told me she will email the manager again to let him know but she had told me he said before in the email that there is nothing there going to do for me, as of now i am waiting for the manager to call me back to see what is going to happen.So my advice to everyone that walks into the doors of lake zurich Advance Auto please keep a close on your personal property if in falls in the hands of a "parts specialist" and not a machanic.

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Alex Busby

Used this location for over 6 years for rebuilding a 72 442, 80 Suzuki GS850, 04 Saturn Vue and 13 Chevy Sonic. Very knowledgeable in all generations of all types of vehicles, extremely friendly and willing to go above and beyond in explaining things every time. Even after Ive moved to Ohio, I just called this location and spoke to John for general questions about a frozen evaporator. Ive trusted them with many vehicle operations and will continue to do so.

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Kathleen Liu

TERRIBLE SERVICE. When I went there to get a bottle of paint for a touch-up for my car, I asked the older/ elderly man/employee if Pearl white would work on glacier white. He simply said, and I quote, "I cant help you with that." And simply walked away. NEVER EVER EVER GOING BACK EVER AGAIN.

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Ray Dargis

Good place , employees were very helpful and knowledgeable , also very personable...that is very important to me , while your there they had a good selection of discount stuff to go through , I was pleased...and Im a mechanic by trade .

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Joshua Smith

The people here are great...very friendly and knowledgeable. I feel confident getting parts here and listening to their advice. Prices are competitive and they offer you different tiers in quality for what might suit your budget.

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Diane Leighton

I did not go to this place yesterday I went to OREILLYs

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Alexis Burkholder

Basic auto parts store. Employees were helpful.

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Kathy Beauchamp

Helped us when our check engine light came on.

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Chris Coup

Helpful and friendly service

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Andy Szlezak

Very helpful staff

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Hunter Herriges

Great place

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