Greentree Toyota

Category:	Car Dealer
Address:	87 Federal Rd, Danbury, CT 06811, USA
Phone:	+1 203-730-4040
Site:	greentreetoyota.com
Rating:	3.6
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM Closed

Location

Photos 87

Reviews 8

John McCabe

Done with Greentree. Have had a number of premature repair failures over the past couple of years, but todays experience chased me away for good. 3/25/16 - Dropped my car off for an oil change and tire rotation. No other problems with vehicle. Picked up my car in the afternoon and noticed the brakes grinding. Upon reviewing the days inspection report, I see the linings for all brakes at 7MM-8MM. Not surprising, I just had the rear brakes replaced a few moths ago. 3/28/16 - Bring my car back to Greentree so the grinding noise can be further investigated. SURPRISE; one of my rear brakes are down to the metal. What? your own Technician reported 7MM-8MM. Yea, well..... No manager or supervisor would come out to speak with me. Greentree stands behind a service desk attendant, a dude with no authority to do anything meaningful to correct the matter, who tells me he cant do anything because the warranty on the repair is expired. Dont bother explaining why the service report was erroneous, why the brake repair did not hold up and why you care little about a family that supported your business for the purchase of new cars and exclusive maintenance on those cars for 14 years. Need to enable a zero star review. BYE!

William Goins

First of all let me say this; Ive been a loyal Toyota customer for over 30 years. Now having said that I must now tell you that the vibe at the service department at Greentree Toyota is closer to that of morgue than a multi-national, service oriented automobile company. Nearly EVERY person behind the desk there seems to be annoyed that they have to be there. Moreover they seem genuinely irritated to have to serve customers for a living. Im not saying that the folks behind the counter are not knowledgable... though the gentleman that took my 2016 4Runner TRD Pro in for servicing forgot to say that I was waiting for it and a 40 minute process turned into a 3.5 hour process. As a TV and film producer I know that the culture and vibe in any office or within any team starts at the top. If the person running the show is dour and chooses not to greet the customers with, at the very least- a smile, then that is how the rest of the team will behave… and in fact, at the service department desk at Greentree Toyota, that is how they do behave. It tarnishes an otherwise awesome brand and it’s a waste of an pretty decent waiting room. #Change the culture from the top - down.

Brian Flynn

I was forced into the new car market when I totaled 2008 Sequoia. Wanting to downsize I went on the hunt for a new Highlander. After visiting a couple local dealerships and finding little variety in styles, colors, and prices. I went and used my Costco Membership and went into their Auto Buying Program. They referred me To Greentree Toyota of Danbury. After a few texts, emails and phone calls withe their SUPER internet sales associate my wife & I took the trek (50 min) up there and were not disappointed. We were turned over to a new, but experienced, salesman Marc Gotheil-Weinstock. Being wary of car salesmen I always have my guard up, but Marc quickly put me at ease. Although it was a very busy Saturday he took his time with us, answered all our questions and helped us find exactly what we were looking for at a very fair price. He made an otherwise stressful event into a very pleasant experience.

Gina Maset

At first I was against having to make an appointment. I prefer being able to walk in, decide if I can stay based on the number of customers there, and get the necessary service. When I walked in, the place was more crowded than I have seen. They say they allow 90 minutes for routine service. My car was taken in approx 6 minutes after arriving. And was completed in 1 hour and 15 minutes. My only "complaint" is ( and also was prior to having to make appointments) is, once the car is driven it and parked in the lot it typically takes at east 15 minutes for the serviceman to come get me from the waiting room. My suggestion would be, as you have someone at the entrance to the garage door to take your milesage, give you a service tag, maybe they can also have a dedicated person to accept the completed paperwork and check us OUT, as quickly as they check us IN.

Lisa Young

Read the small print on the contract. My salesman was very explicit about the possibility of being billed at the end of the lease for excess damage to bumpers, and I did spend a significant sum upfront to guard against it as I do a lot of city driving and parking. One thing he didnt mention - and I did not catch - is that there is something called a Disposition Fee when you turn in the car if you dont purchase it, or lease another car. So, I turned the car in at the end of the lease, got the all clear - nobody mentioned anything about an additional fee, and then, weeks later, in the mail, I received a bill for $372.23, marked Disposition Fee. I signed the contract after a quick once over - missed it - and he sure as heck did not draw it to my attention. I enjoyed the Prius and the service was good - but I do feel hoodwinked a bit. Fool me once.

Janine C

I just leased a 2015 RAV4 and absolutely everyone was very friendly, which I find is hard to come by when I walk into a dealership these days. Jose was absolutely the best salesman and not pushy in any way. He was constantly offering advice from his experience and not forcing it upon me. His ability to go above and beyond made the decision for me to purchase this car from here and he understood money was tight and let me know about the deals they have going on. I have never received such amazing service from a dealership and have been to my fair share recently. Even when we went to the finance guy, Jeff, I was never forced into anything and was given all the time and facts I needed to make my decisions. I work with customer service and I know when I see a job well done. These guys deserve 5 stars.

Carlos Mogollon

So my dad wanted to buy a Camry with a trade in so he asked the saleswomen that and she said she would asks the manager as soon as the manager came back from evaluating the car my dad has now. When she asked, the manager sat down on the desk chair and screamed very loud, "HOW THE HELL DO YOU THINK YOU CAN BUY A CAR WITHOUT CREDIT?!?!?!?!?!" I was very surprised and was thinking about doing a google review on this. My dad answered back very calmly and then told them that he would take his business somewhere else. Now each time i see a car that has greentree on it i tell my dad you need some big guts to stand up to the manager to buy a car over there All in all Im very disappointed

Albert Dammeyer

I purchased my 2015 sienna largely because of my 10 year experience with the your service department. Simple service was accomplished in less than one half hour. Last Friday I had an appointment for an oil change and tire rotation. I arrived fifteen minutes early but left two hours after my scheduled time. My previous appointment for service was almost as bad. Of what value was my appointment? Its service that brings in repeat business. I never heard from my salesman after I purchased my 2006 sienna. It was my satisfaction with the service department that brought me back. For my next purchase Ill look at other alternatives.