T-Mobile

Category:	Cell Phone Store
Address:	225 E 4th Ave, San Mateo, CA 94401, USA
Phone:	+1 650-375-0817
Site:	t-mobile.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM

Location

Photos 10

Reviews 15

Eddie Rodriguez

I am (was) a huge advocate for T Mobile because of John Legere and the Uncarrier announcements. I quickly switched over my service from AT&T but I found the reception to be spotty at best. Back to the store... I had an issue where I could receive and not send messages. I went into the store and got the run around. I spoke with management to get help and their attitudes were very rude and uninviting. There was little effort to help me with the issue. I was so frustrated because the week before I chatted with them about how much I respected T mobile because of Uncarrier and John Legere. I switched back to AT&T because the service was so poor and I couldnt get a refund on my service (which was just a week long). The team did nothing to help me and showed no empathy. My whole issue came from customer service and thats what I look for most. Didnt get it so I didnt hesitate to switch back. Its unfortunate.

Louis Monaghan

I was sold a product from the Seattle store which wasnt what it promised to be and was severely under-performing. I later entered the San Mateo store to try resolve the issue. Of the 8 friendly employees that greeted me when I walked in, no one took my issue on board and no one bothered to offer to talk to the Seattle store about the problem. I asked for a manager and a young woman came out and told me that nothing could be done and that I should go back to the Seattle store in Washington. I asked for her manager or the area manager and she would not give me any such phone numbers nor offer for such a person to contact me at a later time. A disappointing and careless approach to customer service.

Rogelio Martinez

I just switched to T-Mobile, this place was clean, plenty of employees ready to help. I would have given this review a 5 star but felt like the agent helping us was a little distracted but overall good experience. So far now complaints from switching to T-Mobile

Tobias Müller

Was kept waiting for a long time. Staff made everything unnecessary complicated. Opened my t-mobile contract finally at costco, where it was a matter of 5 minutes! I expect more from an official t-mobile shop. Bad experience, will never show up there again.

Hosein Moein

Poor customer service. They had me waiting there for over 45 minutes, and 2 of the staff were just chatting behind one of the desks, instead of solving my issue. I just ended up leaving the store!

Kevin Koleckar

I work in downtown and have stopped in to resolve issues while on break. The staff is always swift and courteous in resolving my needs so I can get back to work.

STEPHANIE STOCKTON

Erik Orozco skillfully guided purchase of new phone after mine lost at Djerassi Artists Residency Program

Ray Metal

Terrible customer service. Spent over 30 minutes in the store and the staff didnt help me at all.

Ed Miller

Went in to get a new SIM card (micro -> nano). Quick and efficient service.

Phil Stripling

Its an okay store with a competent staff.

Bruce Sherron

Great time and great customer service

Harvey Lam

Attentive staff, excellent service