Best Buy

Reviews 3

MO

Moses Chavez

I today had the worst experience I have ever had at Best Buy. I came to purchase a pair of ear buds with my family, thats it. I was ready to make my purchase but my family was not so I decided to go look around. Either this Best Buy designates certain employees to serve you throughout your time at the store or they dont know the difference between a thief and a customer holding merchandise in their hand. While I was looking around the game section I noticed the manager which Ive had unpleasant encounters with before, assisting to a customer in the same isle as me. Right then and there I decided to browse and walk in the opposite direction as her, as I did not want to be confronted by this lady. As I walked away some other co-worker of hers asked me how I was doing today and I answered with "great. . ." I then headed over to the CDs just to get away and prevent an unpleasant day at Best Buy for myself. After scanning through the CDs I walked towards the samsung phones as that was where I last saw my family. As I walked to the phones I noticed my family wasnt there and I also noticed the shrimpy manager and her co-worker walking my way. I just thought "oh great" to myself. To my inconvenience, the co-worker stood right across from me as if he was. . . I absolutely do not know what he thought he was doing standing there. I decided to call my family on my phone and ask what part of the store they were and turned the other way. I did not want to look at his or the managers annoying face. I noticed my family were up front near the desk at the exit/entrance doors and walked over to them to let them know I was going to buy my ear buds so we could leave. Once I was in line at the cash registers I noticed a huddle of workers at the front desk, manager and same co-worker I spoke of, included. I dont know if it was all me misunderstanding but if you ask me, I felt as if I was being followed. I dont think they know what good customer service is. As a "dedicated" returning customer to many Best Buy stores, as many others are, I just want to say that this isnt the first time that this has happened. Ive just have had it with this Best Buy in Salinas. Every other Best Buy I have been to has given me good customer service. I know good customer service. The cashiers and few other employees are always very nice and deliver every time, with smiles. The few others that I wont mention and I already have are always uptight and seem to not enjoy talking to others but their own "clan". I dont care to leave any kind of ratings and Im all too bored writing this one but I am so annoyed of these people with their cheap service. I would stop coming to this Best Buy but because there is only one in this city, I have to deal with this. I dont want to go to the next city just to buy. . . (ear buds). Im so tempted to do so but to much hassle just for ear buds either way.

AL

Alex Ortiz

You should walk right out as soon as you come in. From the get-go, Im rarely greeted by the receptionist/receipt-checker whenever I walk in and it takes forever to get someone to help you out. Last year, I went in to check out smartwatches, as I was seriously considering buying one, and after a quick browse, I had my eyes set on the new Moto 360 Watch. I did some comparrisons online and found that they were cheaper but I didnt have the patience to wait for it (it was my only day off and I really wanted to treat myself). So a minute went by, and it quickly turned to five to ten to twenty-five and I was still standing there just looking at the damn thing. Funny thing that its right next to customer service and in direct view of the associates!!! I looked around the desks and aisles to ask for help but they were too busy chatting or laughing it up with coworkers. I ended up leaving but somehow kept waltzing back in and out in hope of catching their attention. They still didnt get the hint even after I returned about 5 or 6 times. I finally saw one that wasnt busy so I asked him if I could get help but he just ended up telling me that it wasnt his zone. Words cant describe the anger they put me through so I just walked out. Probably the best decision I made because I ended up buying it on Amazon for $100 cheaper later that week. Seems they dont learn either. Once in a while I go in to keep myself updated and kill some time while Im at it. Just a few days ago I was walking around the appliances and overheard a couple bickering whether or not to buy a set of washers; after a while they got fed up of waiting at the register and stormed out. By the sound of it, they most likely headed over to Sears (excellent choice lol). I feel bad for the residents of the valley because its been this horrible since Circuit City closed. Its almost as if they stopped caring because theyve realized that theyre the only store on the block that specializes in tech. For me, it all goes back to 2012, where I had an abysmal experience with their car audio installation department (something to do with racial profiling). Do yourself a favor; spend an extra 10 minutes and drive out to the Best Buy in Marina, where they actually talk and care for you, because if you shop here, youll definitely be getting the worst buy.

RA

rayzpix

The worst ‘jaw dropping’ customer experience ever and probably the lowest customer retention rate! I purchased a Fitbit Charge HR as a Christmas present for my mom in Elk Grove during their 4 Hour sale. After a long, terrible drive from Sacramento to Salinas, I discovered that the item is too small and needed to be exchanged. Considering my mom isn’t tech savvy and me not wanting to make another 6-hour round trip, I went to Best Buy in Salinas as an attempt to exchange the item. While waiting a minimum of 20 minutes in their Customer Service line, my mom decided to grab a large Fitbit Charge HR in a different color. I explained to the rep that I needed to make an exchange, which she then blind-sided me by telling me that there will be a difference of $40 in price. She and her manager mentioned that the item is no longer on sale, which is why I would have to pay full price. Their argument was that the item, regardless of the model, is different by color and size than the one I needed exchanged. Arguably, even if we were to select the same color and opt for a larger size, they would still charge me full price. After my mom, my girlfriend and I took turns explaining how absurd their policy was, as well as their lack of concern for losing a customer, I told them they can refund me my money, as they will NEVER have me as a customer ever again. ** I did, by the way, purchase a laptop from this location online for my mom as a prior Christmas present, hence why I will never be their customer again.