Abt

Reviews 3

MI

Michael Bolling

I purchased from ABT all my major appliances for a 2014 kitchen gut and remodel. I have had numerous problems from ABT and one of the manufacturers (Wolf) from day one. 1. I originally purchased a display Wolf cooktop in October 2013, which was not ready for installation until the counter tops were installed in May 2014. When the cooktop was delivered, it was not in the manufacturers shipping box. The cooking grates were taped to the cooktop to hold them in place and various parts were loosely wrapped with the cooktop in bubble wrap. When the time came for installation, I saw that the stainless steel platform was marred way beyond what I saw on the showroom floor. This was no doubt due to the iron grates having been taped to the platform with no cushioning. The plumbers, who are apparently responsible for installation of gas stoves also noted that there were missing parts. I called ABT and decided to pay the upcharge for replacement for a new cook top because the manager I spoke with said it could be delivered that afternoon. That meant that I had to pay ABT the difference with the new cook top priced at full retail cost, which I dont think I would have had to pay had I purchased a new cook top in October--my experience is that there is invariably some flexibility in ABTs pricing. But I wanted to get the work completed the same day the flimsy packaging on the floor model revealed major obstacles to installation. The plumbers said they would stay for delivery of the replacement. It never came that day, but was delivered the following Monday, which meant the plumbers had to return because I had relied on ABTs word that the replacement would be delivered on the day I called. I had even offered to pick up the replacement myself that day, but was told that wouldnt be necessary. So, there was an additional charge for the plumbers having to return. 2. The Wolf built-in downdraft has been serviced 3 or 4 times since installed in May 2014. The problems all seem to manufacturing errors, but the most recent call demonstrated poor customer service by ABT. The most recent service visit on 3/27/15 resulted in diagnosis that the sensors are not reliable. The next steps were that the parts would be ordered and a follow-up call would be made to schedule replacement of the sensors. I hadnt heard anything as of 4/9/15, so I called ABT for the status. Customer Service referred to the Service Department. The person I spoke with ("Joe") told me that he suspected the parts were in, but he would check and call me back later in the afternoon and schedule a service call 4/13 or 4/14. I never received a call-back, so I called ABT this morning (4/13/15). I spoke with Jim in the Parts Department who said that it looked as if the parts arrived this morning and he scheduled a service call for 4/16/15. Hopefully, this will be the last problem I have with the Wolf downdraft. 3. Because there was a lengthy delay from purchase to installation of the appliances, I came close to losing the rebate on the built-in double oven I had purchased from ABT in October 2013. At the time of purchase, I was given the rebate application that had an expiration date before installation occured in May 2014. I received a variety of suggestions on how I should proceed, some of which were clearly wrong and would have prevented me from collecting anything. Finally, ABT suggested writing up the purchase with a purchase date that aligned to a new rebate offer. So, over-all my impression of ABT is not positive.

LI

Lili

We have been dealing with our refrigerators ice maker/water leak under the unit since April! In the meantime it is July and the last visit by the service department was yesterday and they were still not able to fix the problem. Here is a timeline: 1. Contacted Abt and waited 2 weeks. 2. Tech comes in and states the problem is the fan and orders the part. 3. 2-3 weeks later the part is installed just to find out that ice maker is still leaking and they have to send another tech. 4. In the meantime I have to empty the leaking water tray under the fridge 2x/day for yet another 2 weeks, which is not an easy task, as the tray is locked UNDER the unit and is very shallow. 5. Another tech arrives 2 weeks later and stated that it was not the fan and it was a pipe that was leaking all along and that he will order the part. BUT he could not move the fridge and the installer were called to move the fridge so they could stop the water flow into the unit form the back. 6. 3 weeks later the part arrives and we were given an appointment 1 week later just to find out that they ordered the wrong part and they had to reorder a different part! 7. I lost track of time! Maybe 1-2 weeks later the part arrives but they didnt call the installers to move the unit for the tech so the tech had to come back again with the installers! 8. 1-2 weeks later, Abt was finally able to manage to get their staff together. The installers, followed by the tech then the installers again to move the unit back. Nanny is home and getting paid to wait for Abt all these days. They put the unit back and turn on the ice make and tell nanny, its FIXED! 9. Just to find out that the unit is STILL NOT MAKING ICE!!!!!!! 10. Called Abt, very rude personnel every time I call and they stated that they yet have to send another tech, and that I have to wait ANOTHER 2 WEEKS! I reminded them that they must also inform their installer team to move the unit should the, in the meantime the senior tech was informed, need access to the back of the unit for water supply. I was reassured (I called and said the same thing to 3 different unfriendly, customer service personnel) that they know what they are doing and that they will inform the tech and I should not worry! 11. The tech arrives, and stated that the leaky pipe is repaired but the installers never connected it to the copper pipe and into the water supply!!!!!!! The ice make should have not been turned on without water going into it and the ice maker may go bad due to no water in the line (great!). So, at the last visit the installers just put the fridge back into the wall without communicating this to the tech or the first group!!! He said there is nothing he can do because the fridge is too heavy to be moved by him and that this is the job of the installers!!!!! 12. I am waiting for the installers to come in next week! Who knows, the ice maker may never work, as the most recent installers just turned on the ice maker without the water line being connected. Clearly there is NO COMMUNICATION between the tech, installers and the service department that answers the phone!!! Every time they come I either have to take the day off and not get paid or hire nanny and pay her!! The customer service is not helpful, not friendly and they lack communication skills! I am VERY disappointed in Abt. I felt as if Im calling a different company every time I contacted them. No one knew what was going on. Very frustrating!

GI

Gilbert Cantlin

Extremely unfortunately, my recent second and third attempts to make purchases totaling almost $450 were disasters from start to finish. If the member of the Abt family who died last July tried to make the family business ethically outstanding, younger members of his family and their workers have failed miserably. First of all, I had uncalled for problems in clarifying my email address for the two sales agents with whom I worked. Like all such businesses, they obviously use headphone sets to automatically turn off incoming sound when they are speaking and they rattle on and on and on, not hearing a word the customer is attempting to say. I had to repeat my email address over and over and over because they kept getting it wrong, obviously because they were not listening. After all that, I received no confirmations of my two purchase orders for over three days. I called about that problem and again ran into the same problems I had originally with sales agents. I asked to speak to a supervisor of sales people. First I was told none would be available until 10:00 am, CST, then another sales agent claimed she was such a supervisor--also. Her surname was "Been." She send me two emails after our useless conversation in which I had to correct her repeatedly again about her error with my email address. She told me one of my two orders had been shipped--even though I had received no confirmation of either sale and no information about a tracking number. I told her to cancel the second order that had not yet been shipped. She said she would do that. Then I later received two emails from Abt customer service claiming both orders had been shipped and providing order numbers and tracking numbers. Finally, hours later, the fellow--McMartin--whom I was told would not be in until 10:00 am, called me and wanted to know if there was a problem. He acted as if he had been told nothing about it. I checked my bank record and found that Abt charged me for both of the orders, lying to me about noting my cancellation of the order that had not yet been shipped. This was absolute lying, deceit, totally unethical, altogether contrary to the claim that the family founder of the business who died last summer had raised the business to high ethical standards! I will not accept delivery of either shipment from UPS when they arrive. I demand credit to my bank account for both charges, not only the one I clearly gave notice to cancel before it was shipped. (When I called about that problem, the agent told me that it was only a paper confusion because their shipping department had not yet received my notice of cancellation before the shipping, that the shipping would not actually happen. Abt agents are liars! I will take legal action against Abt if there are any further problems about my rejecting their UPS shipments and their crediting my checking account for their erroneous errors in clear defiance in one case of my order and their agreement. They lie! They deceive! Do not do any business with Abt! Gilbert Cantlin