Porsche of Livermore

Category:	Porsche Dealer
Address:	3100 Las Positas Rd, Livermore, CA 94551, USA
Phone:	+1 925-344-5494
Site:	porscheoflivermore.com
Rating:	4.9
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–7PM 11AM–6PM

Location

Photos 100

Reviews 6

Trish Loughery

I was so excited when I found what I thought was the perfect car for me at Porsche of Livermore, through a male friend of mine. My male friend contacted the dealership first and they promptly responded. Then, I took over and emailed Terry Erdei about my interest in the car and informed him that the only catch was that I live in Florida. Terry Erdei responded a couple days later (not exactly timely), but I didnt hold that against him. At least not until it got worse and worse. When I spoke with Mr. Erdei the first time, he was nice enough and even told me that they have a dealership in Florida that they own as well and he would transfer the vehicle there for me to pick up if I purchased it, at their cost. We discussed my trade in and he said he would look into the value of my car. Several days passed. I emailed and texted Mr. Erdei, without success. Then, this past Saturday, I spoke with him again. During this conversation, I was told I would have to pay to transfer the new car to Florida and pay to send my car out there, and was offered an extremely low trade in value for my Audi (though this was not unexpected). I asked if he could email me the details of our conversation so I could assess all the costs and make a decision and he agreed to email them to me. It is now Monday at 5 PM and I have yet to receive any information from Mr. Erdei. Apparently, the salespeople at Porsche of Livermore do not treat women interested in purchasing vehicles with the same level of service they use for men. In fact, if you are a woman who wants to purchase a vehicle at this dealership (at least without your husband present), prepare to be ignored. Its too bad, because they had a sale, at least before their salesperson changed his tune about transferring the car and failed to respond to repeated inquiries.

Ryan S

On Sunday I had scheduled an appointment at Fremont Porsche, where I had a somewhat underwhelming experience with one of the Salesman there. They sold the vehicle I was interested in while I was there and tried to rush me into something else entirely which didnt sit well with me. I had interacted with some folks in Livermore previously (2-3 months ago) and figured it would be best to go back to Livermore as they had a vehicle in stock that my wife has been interested in since it arrived - a Miami Blue 911S. This past weekend, I visited the Livermore Porsche and was greeted by Phillippe who happened to be on the showroom floor. On a busy day without an appointment he was happy to answer my questions, give me tech demos, etc. We ended up working some numbers on the 991.2S and they made the process extremely fast and simple for my trade. Contracts were ridiculously simple, thanks Bob! Let me just say, to have a sales person who also shares passion and knowledge about these vehicles was really inspiring. Phillippe showed me various vehicles on the lot (even those not for sale!) as he could probably tell I am somewhat of an enthusiast. Me and my wife and I were really impressed by his level of expertise and comfortable communication style. All of this adds a tremendous amount of credibility and sense of community which I feel is extremely important in the context of automotive. Since the purchase Phillippe has been in contact via phone and I cant speak highly enough about his friendliness and professionalism. What a great guy! Thanks everyone!

Mitesh Bohra

I bought my pre-owned Cayenne S Hybrid from Porsche of Livermore and I am blown away by the amazing sales and service they have provided. The sales rep handling the transaction was Phillipe and I must say he is a rare breed. Very disarming personality and absolutely no pressure selling. He listens intently to all your needs and choices and provides excellent responses and options that fits your needs. The transaction was done fair and square with price references taken from the Internet. Most of my additional accessory requests were incorporated. They matched the low APR offered by my credit union as well. The most important aspect was after the transaction was done. At the time of delivery, there were a few pending items and a few minor things discovered right at the time of delivery. During the next 4 weeks, Phillipe remained in touch, proactively calling and informing of part arrivals and service appointments, etc. For someone to really go that extra mile after the sales is completed demonstrates true professionalism. The folks in the service department especially John are really prompt about getting you in and out without any hassles. Everyone there is really friendly and carries a genuine smile. I am really impressed with the experience at Porsche of Livermore and I wish everyone there great success ahead. Will certainly send my friends your way guys! :-)

TJ Trask

My experience at Porsche of Livermore was unlike any I have had at a car dealership. Since the moment I arrived, Carsten worked with me and helped me with everything I needed. I spent almost an entire day at the dealership asking questions, trying the car, and just generally chatting. Sometimes when you are looking at a car, and someone else is interested, a dealership or salesman will put you up against each other. I did NOT experience this here, even though there was another interested buyer. I was given my time to look at the car and make my own choice on purchasing it first. When it came to delivery, I had no ride to the dealership to pick up the new car. They offered to drive my car that I arrived in back to my house for me. This was above and beyond what I would have expected. Carsten remained very responsive during the buying, delivery and follow-ups. I enjoyed working with him through the purchase process. Overall, I would highly recommend anyone looking to purchase a new or used Porsche to try out Porsche of Livermore first. While I can only speak to my experience with Carsten directly, I have no doubt everyone there will work to his high standards to make their customers happy.

Stig Strombeck

I was looking for a very specific vehicle and after test driving several and either not finding the right one or not particularly caring for the individual selling the car I came across one at Porsche of Livermore. Carsten helped me set up a time to come in to look at the car and was very upfront about the dealerships price point and what they knew about the car. I actually left the dealership because I didnt think we could meet on price but because I really liked the car and Carsten seemed so genuine I came back to chat and we worked things out. He was very patient and intent on making the process as painless as possible. He never tried to shove any additional warranties or extra charge items down my throat. After I left the dealership, the car had a wheel bearing go out within 24 hours. I called Carsten to let him know and even on his day off he took the time to arrange for me to bring the car in to have it taken care of at no charge. Although it was quite a drive from Marin over to Livermore it was worth it. Whenever I start looking for a new car a few years from now, the folks over at Porsche of Livermore will be one of the first places I start.

Mike Marovich

My wife and I received exemplary, quality service from Kevin Hanschke and Terry Erdie during the process of purchasing our Porsche Cayenne at the Porsche of Livermore dealership. I believe success in business and in life is not necessarily measured when everything goes right but rather when everything goes wrong and how a business and the associated individuals respond. In this regard, Kevins response was exemplary when nearly everything went wrong with the delivery of our special order Cayenne. The details are not important. What is important is the level of courtesy and effort extended by Kevin to make things right. The mistake was at the factory and caused months of delivery delay. However, Kevin and Terry went above and beyond to accommodate our special needs until a newly reordered car arrived. When the car did arrive they were very fair on the pricing. Both my wife and I give Porsche of Livermore and specifically Kevin and Terry an A+ rating and recommend without reservation your dealership. Congratulations on the quality of people you employ and the customer and service-centric sales culture you have created - just outstanding!