OfficeMax

Category:	Office Supply Store
Address:	7341 W Towne Way, Madison, WI 53719, USA
Phone:	+1 608-833-4111
Site:	officedepot.com
Rating:	2.6
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–8PM 10AM–6PM

Location

Photos 7

Reviews 16

Harold Lemel

I have to reluctantly echo what others have said about this generally being a miserable place to shop. There are a couple outstanding, knowledgeable and friendly staff people, including one of the managers. But most of those working there including one of the managers, have customer service as their last priority, and unfortunately dont seem to know what they are doing. Whose fault is that? I guess a lack of proper training and selection of staff who actually like interacting with and helping customers. I have wasted much too much time because of staff not knowing what they are doing. Recently, what should have been a simple return turned into an aggravating and lengthy experience. I was able to return the same item within two minutes at another Office Depot. I would like to support the store, and the people who work there. But that would take some serious training and attitude reorientation. If you are lucky, though you will be treated well...Look for someone with a smile and eagerness to help... As I said there are such people at the store.

A Private User

I had a great experience in the West Towne Copy Max. After taking my wedding programs all over town looking for 8.5x14 card stock in ivory, I went to Office Max just to buy some 8.5x11 and change my whole program layout. Just out of curiosity I went in the Copy Max to see if they carried the 8.5x14. I spoke with Larrence who proceeded to help me brainstorm a way to keep my layout without needing to use 8.5x14 card stock. It was cost effective and efficient! I appreciated it so much, his help made my day!

Tsav Koob Vaj

Im the kind of person who dont jump into conclusion about anything. But it seen like when you are Asian you dont get any service there. Feels like an all white shopping only. If you are not white, good luck finding someone there to assist you. Come on were in wisconsin not like some swamp in the south somewhere. Office depot , I will take my money somewhere else. I will not low my standards to your level. Which is the dirt.

Nicole Sudhoff

Service was adequate, stood at the Service Counter and made eye contact with an employee in the back of the store, who just looked back blankly. Then a checkout clerk asked if I had a return, which I did. She let me know I could do that at the checkout. Employees were neither friendly nor unfriendly. The office supplies I was looking for were available. Nothing special, not horrible either.

Rose Cash

Do not ever buy furniture from Office Max. I ordered a desk from this store and it is two months later, and I still have no desk. The store manager was not able to find out if my desk had even been ordered. The 800# on the receipt did not offer any better assistance. They referred me back to the store. I will never buy anything from Office Max again.

Dan Smith

Tried to return an item from an online order. Cashier had no clue how to do it. "Manager" suggested returning without receipt, required my ID and wanted to give me store credit. They had the receipt right in front of them. Both basically told me to return it online. Disappointing.

Lauren Willier

Took 3 days to get our big sign print order, and the staff lost our order twice. They gave us a 65 pecent discount which helped, but I am always picky about office, printing, and shipping services because they already there for people on one business schedule.

Chris Takasawa

Bit run down. The employees are either completely uninterested in helping you and impossible to find when you need something, or when you just want to browse, you get asked every 10 seconds if you need any help. It could definitely use some renovations.

Jason Hammargen

Come here if you dont see something computer supply related that you cant find at Best Buy. Ive never seen more than a dozen people shopping here at a time. They have some better selection on office items that you cant find at other stores.

Xiaoqing Li

worst place ever. the staff are evil EVERY time I go there. I keep give them another chance to surprise me, yet all they could do is to shock me with their arrogance and ignorance. avoid like the plague.

Heather Waller

Very friendly and helpful staff! Always a killer deal with my office max business retail connect card. I am a pure romance consultant and office max is one of my favorite business partners in crime!

Dallin Wimer

Miserable experience. None of the products are priced correctly and the older gentleman in glasses is a real jerk. Will never step foot in an Office Max again.

Trevor Zenk

I bought a chair and it broke in 2 months. The store managers are very rude and unprofessional as well. Never going here again.

John Ikon

Lackadaisical staff. They really didnt care to interact with the many customers I come in and out

Jeff Clark

Pretty standard office supply store, with friendly and helpful staff

Lori Bierman

Ok. Not cheap.