OfficeMax

Category:	Office Supply Store
Address:	6455 E State St, Rockford, IL 61108, USA
Phone:	+1 815-394-0044
Site:	officedepot.com
Rating:	4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–8PM 10AM–6PM

Location

Photos 39

Reviews 26

Sade Redd

I tried to return a Duracell 6t cord Item ; # 490499 for IPhone 7 as it kept slipping the connection & I would here the ping on off; so suggest not to buy it, it was so irritating hearing the noise knowing it was going on and then off; it does not work. The Manager; Dan was there when the clerk said it was this one as she pointed to the DU lower price item of the two cords I had purchased; however I didnt see which one she had pointed to; showing the manager because the computer was not taking the refund. I stated that it was a different item on my receipt when the refund FINALLY after a long wait went through. I said it was $14.99, but both said it was not, when the register rang up my refunded amount is when I noted it and the other cord was $9.99; and they refunded; only $7.99 or the amount they were only willing to refund; and I challenged that amount. Dan stated, "Oh the computer kicked out the other $2.00, so I will have to give you $2.00 cash," and then I had to remind him about the tax too. Seriously, not only the technology about the cashier register computers not connecting having to wait so long, and now this; I am standing there going through this & since I purchased a higher ticketed price for over $160.00 on that same receipt. I got zero; I mean not one apology of; "I am so sorry," for this wait. It never even entered their minds to say that to me. All that was said; the problem is the computer connection; and began with; "Well, you understand why they are taking so long;" in a snarky tone. I did not understand, as they need to get that fixed. I was upset, as all they gave were excuses. This is how you get treated for a none functioning merchandise return. No accountability of selling crap, but a plethora of excuses. Here is the most ridiculous of all, they wanted my drivers license when I had a valid receipt; which I refused. & stated, what if I didnt have one? I said this has happened before and they used a government ID, but not my Drivers license, NO! I had to remind them about Target. The manager used his own license. What store requires your drivers license when you paid with a CC? I told him I purchased it with my CC not my drivers license. I stated, "This is so alarming and you are scaring me away." I have been a customer since these stores opened Depot/Office Max, but I will not step back in those doors again. Not ONE; not one apology of "I am sorry" from either the delay or the item being a piece of crap. All I heard was it is the computer, you can understand when it is technology. Truly I cannot, when other stores do not have this situation on a refund. When I got home tonight, and looked it up on their website, and compared the item number and the cloth/purple cord, [as I had kept saying as I went about my chores], I know I am right, but why would they defy me. There it was on my receipt the same item number; it was $14.99, how absurd to argue with a customer; they cheated me out of my refund by $5.00; BEWARE! Will they do that to you? If all refuse to show personal information used and have their identity in their system; to be subjected to identity theft; theyll have to change their policy! Get your crappy computer connection fixed to, and train your people to listen to the customer, as they just may be right; as well a bit of manners for the manager. Lisa answered the phone tonight, and it is time for Dan to go some place else; and Lisa to take over; she has manners & sounds as if she cares. I hope she keeps her word to me; "to make this right!". Corporate needs a letter on this!

jeff testolin

Office Max is the go-to place if you need office supplies, and want more than the basic selection that is provided at Walmart/Target. They have all kinds of things to organize your office, and a selection of pens, pencils, ink for your printer, desk furniture and everything in between. This location is on the end of a large plaza, and its always convenient to park here. The store itself feels like it hasnt been updated in many years, so feels somewhat 2000, but you cant beat the selection. Prices are mediocre, and youll end up paying more than Walmart/Target, and the checkout process can be slower than it needs to be, but its typically not very crowded.

Jeanne Steinmetz

Went to Rockford IL State st. Store to purchase a lateral file advertised in Sunday paper as sale pice $119.99. I was told they didnt have in the warehouse. I asked if I could purchase the floor sample and was refused. It seems to me that was very strange and certainly not reasonable. The ad was the day before I went in. ""Not very customer friendly for certain. My past experience with Office Depot had been favorable, but I was not expecting the lack of satisfaction received.

Michael Matteson

Bought a new laptop after being helped by an asst. manager who was patient and able to answer all my questions. Very good customer service! Just wish I would have been able to deal on the laptop.

Bruce SZ

Great customer service thank you Austin! Had the information we needed as well as the merchandise we were looking for.

Dustin Wilson

Easy to find what you need.the staff is very helpful. Sometimes it takes awhile to check out

Claire Cotelleso

Tried to get something printed didnt get helped for two hours and the job took 2 seconds.

My Geeky Life

Get all my printing done here and staff is on point! Thanks for your help everyone!

Babydoll Jan Gulley

I go there to use the fax machine and there workers are very nice

Ben Gorde

Friendly staff, helped price match an item to save me $15!