Destination Harley-Davidson

Category:	Harley-Davidson Dealer
Address:	2302 Pacific Hwy E, Tacoma, WA 98424, USA
Phone:	+1 253-922-3700
Site:	destinationharley.com
Rating:	4.6
Working:	Closed 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 10AM–5PM

Location

Photos 100

Reviews 7

john siri

On 6-15-2012 I made arrangements to sell my wifes 2006 FXDWG with 7029 miles on the odometer to Destination Harley through the owner. He said that they would pay full trade-in value, which they said is wholesale, for my bike. I trusted him not to deceive me since he was the owner, however, when I returned home I decided to check Kelly Blue Book to verify their valuation. Much to my chagrin Harley cheated my wife and I out of $1000.00 on the trade-in value. KBB has the trade-in value listed at $8,490 with 27850 miles, Harley gave us $7,500 claiming the trade-in value was listed at $7,500 and that they could not go beyond the trade-in value listed in KBB. Needless to say the wife and I feel deceived and we are outraged that Harley, in this case the owner, would resort to such shameless and unethical tactics. As a consumer we assumed the professionals would conduct themselves accordingly, but we were sadly mistaken. They smiled at us during the entire exchange and we trusted them to provide us with an accurate valuation, instead they saw us as sheep and turned on the sheers for the fleecing. I would avoid these unethical S.O.Bs at all cost, otherwise, youll be the one holding the proverbial empty bag. The owner claims that "Destination Harley is consistently voted #1 in customer satisfaction." I dont know whom they polled for that survey, but I suspect that its a gross exaggeration and possibly biased as well. The owner probably surveyed his employees to get that testimonial. Sincerely, John Siri

A Private User

I recently experienced a roadside emergency and contacted your service department. After being towed in (by a private company as your service was occupied for a few hours before they could get to me) I was greeted by the woman who took my call in a friendly, reassuring manner. This immediately put me at ease because, being on the last day of a 7 day journey, I was rather upset that my bike experienced a rear tire failure at highway speed. I was looked after by Mark Schwartz who took my bike in right away for repair. I cant express adequately how much this meant to me. I felt that they wanted to see that I made it home that day despite the fact that I came in around mid afternoon. Mark and his team went above and beyond to make sure that not only was my repair situation looked after, but that I was treated like more than just another number on a service sheet. I fully expected to be looking for a hotel for the night but they got me on my way within a couple of hours. The technician who repaired my bike even came out to describe what he found and what had been done to repair it. It should be noted that this was the second time that day that this problem occurred. The previous repair was done by a non-HD shop and the repair was not done well. Lesson learned. I have already been telling my fellow riders about the amazing service I received from Mark and his team at Destination and I will continue to tell anyone who will listen. When I am through that area again I will be sure to stop by.

A Private User

I need to take a moment here and acknowledge your Service Dept for the work they did when I had an unexpected clutch problem yesterday just after having left you shop on a shopping trip. My 2008 CVO clutch went "south" while crossing the bridge near your dealership and a phone call resulted in an immediate dispatch of your truck, trailer and a Technician. I was quickly picked up and my bike and I transported back to the Dealership. The technician immediately went to work on my bike as soon as it reached the Dealership and quickly diagnosed the issue. Fortunately your parts dept had the broken part in stock and in a few short hours my problem was corrected and I was on my way. The guys did a terrific job and I wanted to pass along my most sincere thanks and gratitude. Having spent a few years in the industry at a couple of Harley shops north of the border I can see that I always attempted to re-inforce to my service dept staff the importance of treating every customer like they were our only customer, and your staff certainly succeeded in this reagard! Thanks again to the folks who helped me out and got me rolling down the road again!

Aubry Hansberry

There was an awesome Buffalo Soldiers event going on when we stopped in which means the shop must be doing something right. However, my fiance needed to borrow a hand pump to adjust his suspension. He asked if there was one available in Service that he could use for a moment as ours was at our destination on the East side. The parts guys was very "not my problem" about it and kept trying to sell us one. We dont need two...for one bike as mine just needs a hand tool and elbow grease. Then...I went over to the clothing sales area to grab a poker chip and while one girl was taking care of me, another walked right up and started flirting with my fiance. Normally it wouldnt bug me and it was funnier than it was anything else but he and I were talking to the lady ringing me up already and she just strutted up...kind of unprofessional.

A Private User

Came into Destination on a Monday looking to trade in a bike on a used, smaller bike, to lower my payment. Between Kurt and Matt, trying different options, for my benefit, they came up with a new 2016 model which was more than I could have possibly hoped for, and lowering my payment that helped me considerably. Then, with Ed Wallaces approval, they took my bikes in on trade, sight unseen, and we finalized the paperwork, before they had seen my bikes. Being it was a Monday, the service department being closed, Ed Wallace delivered my new bike to my home, and picked up my used ones. Ed spent the time to run thru all the controls with me, before he left. I cant say enough of the effort of Kurt, Matt, and Ed , the ease of the transaction. This was a very pleasing and satisfactory experience, thank you all

ron Swenson

Long time customer but Sadly disappointed in my recent visit to the service department. Scheduled an oil change and arrived a half hour early to drop off my bike. During check in, I told staff that I would be waiting in the store, offered my cell so they could call me when my bike was ready but staff said not necessary, Ill come get you when your bike is ready. After patiently waiting 4 hours, I decided to check the status of my bike and was told it had been ready earlier and they called MY HOME PHONE NUMBER. They didnt bother to come to the showroom to find me then had the audacity to tell me I should have paid for full service of $250 instead of the $188 for just a oil change! Seriously, trying to upsell me after the fact. Ill think hard before spending money in service again.

Ben kindle

I went into destination for what started as a pretty simple oil change, I recently inherited my dads bike. Having never owned a Harley before I figured I might as well go and talk to somebody and get the right product and learn the right know how … Little did I know there was what seemed like 20 different drain plugs. I dont get intimidated often but I sure was out of my element. After explaining the different types of fluid and the different ports in which those fluids and went, I felt a lot more confident in what I was trying to do. The whole process was very pleasant with absolutely no pressure. ( not that there should be for an oil change, but you never know ). All in all I had a great experience dealing with destination, and I will be back.