Verizon

Reviews 6

AB

Abhijit Sarkar

Having moved to WA, I was looking for an ISP and unfortunately, didnt have much choice in my area except Frontier and Comcast. After some online research, I chose the lesser of 2 evils, Frontier. Pros: 1) Their tech guys are good. The guy that came to install the service appeared knowledgeable and took time to work with me to make sure that the service was up and running. Id several things going on at the same time and had to leave him unattended at times but he did his job and nothing in my home was "misplaced". The service went down a week later and Id to call in. The guy on the phone explained to me what he thought was the problem and worked with me to resolve it. It was a welcome difference from some tech services who read from a manual and dont understand a thing you say. Cons: 1) They lie; about everything. When I placed the order over the phone, I didnt want to run a credit check but was willing to pay a security deposit instead. When asked when Id be refunded the deposit, I was told 4-6 months with good payment history. Later, their billing told me that its take a year or more to get that money back. The same sales guy gave me an installation window of 6 - 10AM. The tech guy showed up at 10 and said that the actual window was 8AM - 12PM. There was a $5 credit offered if I signed up for auto-pay. When asked when could I sign up, the sales guy said that I could on the same day of the installation. Their billing later told me that Id have to wait until the first bill arrived. I called in on the same day of the installation and they said that theyd set me up for auto-pay; timell tell if thats true. 2) They didnt tell me that the FIOS service needs a giant box installed in my apartment. The apartment management wasnt happy about that when I told them. Timell tell if letting Frontier drill holes in my wall will translate to holes in my wallet. 3) The cost if on the higher side for the internet speed that Im getting. Therere smaller providers, unfortunately not in my area, who offer faster speeds for the same fee. In a nutshell, dont trust them. Record everything they tell you or get in writing. Keep an eye, or more, on your bill.

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ME

Mehpisto

The worst, I mean just THE WORST customer service I have ever encountered. I call about the new phone coming out person on the phone tells me that I can come in and pre-order the phone and that I missed the first window on the phones also that I wont be able to get the phone until Oct. 19th which is fine I understand. So I get off work at 715 in west seattle and make it to the store but 740, I then walk in and the guy(maybe Kent) in the white shirt is the greeter and is helping someone else so I wait. He finishes with the customer by 755 and approaches me, I then tell him what I am here for he responds with "no you want get the phone until late Nov. I dont know why they would tell you that you would get it sooner" he also added that I will not be able to be seen tonight as there 3 people ahead of me so I leave. I get to my car and a lady pulls up at 759 walks into the store and is greeted by the same *ucktard but is directed to a chair after he does that he locks the door. So I approach the door and the customers in the store acknowledged me standing their but not one employee did. WHAT A WORTHLESS PLACE THIS STORE IS AND ALL THE EMPLOYEES ARE EVEN WORTH LESS THEN THE WORTHLESS STORE THEY WORK AT. THIS RANT HAS NOTHING TO DO WITH VERIZON BUT THE EMPLOYEES THAT WORK THERE

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HE

Heather Hahn

This store at Aurora Village in Shoreline is the worst Verizon customer service store I have EVER been in. If they cant sell you extra items that you did not go in for or up your plan they LIE to you and treat you VERY POORLY! This store has lost a customer and I hope other people who read this review decide to either go to another Verizon store or just call Verizon at 611 and work with the customer service people on-line. The on-line folks are always sweet and accommodating. I usually do all of my business with the on-line people but this particular day I had wanted the phone on the same day instead of waiting 2 business days to receive the phone. After the way I was treated at the store I went back to the on-line people and they gave me what I originally had gone to the Verizon store for in the first place without the hassle. I have learned my lesson, even though I will have to wait 2 days for the phone to be delivered I would give my business to a Verizon store that appreciates us as customers then to give this store another penny.

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JA

jared gamble

I despise this place. Not once have I been in, served, and on my way in a reasonable amount of time. I once went in, poor my name on the wait list, was told it would be half an hour, said, "Okay, Ill be back in about half an hour." Returned in 20 minutes and was told I wasnt even put down on the list. So I said, "Okay, great, hire much longer do I have to wait now?" Again half an hour, so I said, "Okay, this time put me on the list, Ill be back in about half an hour." So I returned after half an hour to discover that band has been called while I was gone for 20 minutes, and that I had to put my name back into the list again. At this point I was infuriated. "Fine, put my name on the list, and Ill sit on this uncomfortable ottoman thing because, Im not going to wait an entire lists worth of people for a fourth time after this." I said in my getting really pissed off voice. This place is always terrible, but this one took the cake.

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JE

Jessica Kudlo

They seemed very friendly a day helpful when signing my mother, my brother, and my self up for a contract. Once we signed that friendly helpfulness dissapeared. There was no follow through on questions. I went I during my lunch to discuss a bill. There were 7 employees in the store and 3 customers including myself. The other two customers were being helped and I was asked to wait. I waited 30 minutes and while waiting I heard 2 employees standing behind the counter talking about a stay at home mom. They talked about what an easy job it is to eat and watch TV all day. I continued to wait. First ally one of them broke away from the concersation... 30 minutes later and asked if I needed help. All that time waiting just to find out he couldnt help me. This is not the first bad exoerience, but one of many. Not sure if this experience is standard for verizon, but it is for the Shoreline store.

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TI

Timothy Balisky

I upgraded to the Samsung Galaxy Note 7. I went to a store in an attempt to figure out what to do with the phone because of the recall on the phone (due to exploding battery issues). I was treated to a series of passive-aggressive insults. While I do realize that the manufacturer made the recall, as a standard customer I have never purchased a cell phone directly from the manufacturer but through a cell provider. It was quite a surprising experience to go into a cell provider regarding their primary product, cell phones and cellular service, and be insulted regarding seeking assistance from them and not directly from the manufacturer. Im not sure if the employees there receive a commission for sales but it felt as if, because my cell phone it already been sold and they were not going to receive any money on it, I was just a waste of their time. It was a degrading experience.

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