Staples

Category:	Office Supply Store
Address:	15790 Redmond Way, Redmond, WA 98052, USA
Phone:	+1 425-869-5929
Site:	storelocator.staples.com
Rating:	3.7
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 62

Reviews 11

Keshav Iyengar

Customer service is very poor. Sales floor is desolate of associates, and the ones already there do not bother to ask if you need help. One particular fellow, heavy set man wearing one of the darker shirts (not red) displayed the utmost unwelcoming, rude tone towards me. I presented a credit card that belongs to my father in order to pay. When he compared my ID and found that the first names were different, he firmly - as opposed to politely - shoved into my face the fact that, in his own words, "I cannot take this card". No polite request to present another form of payment, no polite way of phrasing his contention, and no apparent desire for my business. When I returned the same day to file a complaint, my experience was no better. The customer service representative made me wait on the side for a good ten minutes for a manager - who never showed up - even though I had already waited in the checkout line. He then took it upon himself to simply jot down my email address, and did not tell me the mans name against whom I was complaining, even though he knew who it was. No formal report was filed, and the associate did not bother to come out from hiding to apologize. The customer service rep did not try to find him. Shortly thereafter, I receive an email from the customer service rep apologizing on behalf of the associate, explaining that the associate wished to "personally apologize", while carrying the obvious oxymoron of being an impersonal email not sent from the associate himself. In short, I felt unwelcome, incriminated and disrespected. In accordance with my ethics, and as I strongly encourage others, do not shop at this branch where the narcissistic staff believes they are secure enough not to extend a shred of common courtesy to their customers.

A Private User

Prior to seeing the Droid X advertisement featured prominently outside the store, I would never have thought to go to Staples to buy a cell phone/plan. It turns out that they are fully stocked on all the newest Android phones that are back-ordered everywhere else.The place proved to be even more of a hidden gem in that the rep who helped me - Justin - was highly knowledgeable and obviously an Android enthusiast. A week after my purchase I wasnt fully satisfied with the Motorola phone Id gotten and returned to trade it in for an HTC. Unfortunately, the store no longer carried the HTC I wanted, but they were able to track down a shipment for me. The return didnt even cost me a standard $30 restocking fee, standard at Verizon. Now thats customer service. If you speak with Verizon reps, they will tell you that signing a contract with a third party will net you a second gotcha contract. This is true of some third parties (and, ironically, Verizon mall kiosks) but not Staples. Do due diligence and read the contract just as you would anywhere else. In sum: 1) Highly recommended. 2) Ask for Justin.

Grant B

Nice people work here. And you can securely destroy (Iron Mountain) a pound of paper for about a buck. Why the heck are you hand feeding paper into a shredder one page at a time? You have better things to do!

theresa burch

Great selection of office products, electronics, and software. The service tends to be fast and courteous, and the prices are great. Its convenient to order online for in-store pickup.

Mike Butler

One item I was buying rang up as $25. When I informed the cashier that the shelf had it at $12, he adjusted the price to $12 with no questions asked. I was very impressed by that.

Walter Wilson

Got me in and out in no time. Print guy helped me out and chose a better print than the one I was going to go with and the lamination turned out awesome.

Richard Edwards

Every time I had something I needed for my computer, this Staples store had it.

Ram Mohan Chalam

Decent stationary store. Good office chair and file cabinet collection.

Gary Knopp

Disorganized, but I finally found someone to help.

Stan Ivanov

Not so cooperative staff.

Isaac D

Beautiful place!