NAPA Auto Parts - Redmond Auto Parts

Category:	Auto Parts Store
Address:	16425 NE 80th St, Redmond, WA 98052, USA
Phone:	+1 425-885-5569
Site:	napaonline.com
Rating:	4
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–6PM 10AM–4PM

Location

Photos 3

Reviews 30

A Private User

I recently ordered a part from these guys. When it came in it was glued together incorrectly and was unusable. They ordered another which two days later arrived with the exact same defect. The guy behind the counter tried to sell me one that was twice as much and was visibly irritated when refused and said Id get another lower priced one elsewhere. I received short lecture on "you have to pay for quality." Questions I subsequently asked were ignored or answered tersely and rudely. Ive had great experiences at other Napa stores. Unfortunately this guy thinks that "inexpensive" parts dont have to work at all and his customers should be happy to shell out twice as much as anywhere else to get a working part from Napa. I wont be back.

A Private User

i went in there today and they have 6 people working. The phone was ring off the hook which is good since were in middle of a recession. out of those 3 were answering the phone 1 was cleaning the bathroom, 1 was walking around the store and the last one was just sitting there. I asked the one that was walking around the store i she would help me . She answered no i work whole sale only . this must be a new form of business style how to make people not want to shop there . All i wanted was a dome light most stores like shucks supply a book for people to look up the part number so you dont need to to bug the parts people so you dont need to bug the parts guy so now i will goto shucks instead of napa

Micia Black

This Napa store has sold me a wrong for my application part and damaging my car as a result. I fixed the car at my expanse and learning that they sold me a wrong part I brought this to the store manager Jen Simon attention asking for a refund. She admitted that I received a wrong part but refused to refund my money saying " I have to protect the store owner", whatever that means. She came across as loud, rude and condescending. Bad customer service, I am done shopping at this store.

Emily Harig

I miss the days that Scott owned and ran this NAPA. The two guys in the shop today were unhelpful and both separately complained to me to tell me how busy they were despite me being the only customer in the store. I asked for them to double check the part I was buying was right for my model vehicle and they both told me, "What you see is what we have." Poor service and unprofessional behavior. I plan on going elsewhere in the future.

Ken Berkley

Just some run of the mill scammers. Went in for some cheap glass cleaner and the younger cashier with a thin beard scanned my item once, said "dang I wanted to scan it just once, not twice" did a bunch of typing on his computer and changed my $3.29 glass cleaner to $7.00 battery cables. Reported them to my credit card company. Thanks guys!

Christopher Dougherty

Really disappointed to see all the bad reviews. I come here all the time, folks that work there are very nice and bend over backwards to make things happen. Also one of the few places I can get redline products

Private user

Bad customer service very rude asked something that I wasnt sure about and got a rude response I spend a lot of money their and so does my company but I will be looking into finding a new parts store

Gordon Churchill

They saved my bacon! I was in need of a part and without transportation to get it. They arranged to deliver to a nearby auto repair shop just minutes after my call. Super impressed!

Nick R

They close at 6pm on a weekday... Most NAPA stores are open until at least 7:30. Perhaps you can hire someone to work the later shift and actually serve your customers?

Rick Edwards

This store will be under new ownership Nov 1 2015 and it should become the best and knowledgeable auto parts store around and back to the best one in Redmond

Jolleen Otto

The staff is very friendly and making sure that you get what you need when you walk through the store they even want to make sure you get the best deal.

Marcus Richards

This is the only auto store Ill go to when looking for a specific part, or just to pick up an oil change. They can help you out and are happy to do so

C P

Really nice, helpful folks at this NAPA. Prices were fair, well-stocked shelves. I was there a few times, and it was always a good experience!

Gage Catherman

Very helpful people here, they know all about cars and are capable of getting you what you need, and quickly!

Elliot May

The guys know there stuff, definitely not OReillys. John is one of the best parts guys I have ever dealt with.

Jeffrey Schur

The folks who work here are very helpful and honest. They are happy to share their knowledge with you.

Chris Walker

One guy in particular that works there is amazing. Took the time to explain the product in detail.

Daniel Alspaugh

Not a thing I could say bad, charged my car battery , give helpful advice.