T-Mobile

Category:	Cell Phone Store
Address:	16314 Bothell Everett Hwy #102, Mill Creek, WA 98012, USA
Phone:	+1 425-329-6707
Site:	t-mobile.com
Rating:	3.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 33

Reviews 7

Jill Vermeire

My husband went through a frustrating situation recently where his phone continuously would restart all the time...like, when he was on the phone or emailing or anything. It was very frustrating. Over the course of a month or so Tmobile replaced his phone 3 or 4 times,each time with the same problem happening. The last time my husband took his phone to the new Tmobile store at Seattle Hill Road and 132nd in Mill Creek, WA because its so much closer to our house, not knowing that this newly opened store (it had been open about one week or so) was a 3rd party affiliates store. Ive since learned that these "affiliate" stores are not corporate stores and have a history of screwing people over. The person helping him took the phone and said it would be shipped back for us. They did not provide a tracking number and my husband assumed it would be taken care of . Well, the phone never got shipped, theres no record of the transaction and we got a notice saying we are being charged for the phone since it was never returned. My husband has gone to the store, spoken with the manager, spoken with corporate, and everything else we could think of. The last conversation he had was with someone from corporate and, after he repeated the situation for the nth time, she told him the charges would be removed. The conversation was recorded and Im positive can be retrieved and listened to. However, I received a message a day or so later saying the situation was looked into and since theres no record of the phone being returned we will have to pay the almost $800. I am frustrated, upset, feel betrayed, and feel like Ive been robbed. Not only are we being charged for a phone we dont have, the store that took the phone and said they would return it appears to have at least one person who is most likely a liar and a crook. I dont mean to use such harsh words but its truly how I feel. This has been very stressful for us and I just want some resolution as we are honest people and have been loyal Tmobile customers. After this experience we are likely to switch companies because this has just been aggregious and insulting.

Alex Oh

I needed a new sim card for an old phone my mom no longer used. Went I went in, there was an employee, Leadro or Leandro. There was another customer waiting in line, so Leadro helped him first, no problem. This guy he was helping needed the exact same thing as I did, a new sim card. I felt bad for Leadro at first, because he was getting chewed out by the guy when he told him the kit was $15. When it was my turn, and I told Leadro what I needed, he angrily said "ITS GOING TO BE $15..." I suppose I could understand Leadros reaction; he was treated unfairly for pricing that was not under his control and was victim to an angry customer. I had no problem paying $15 for the kit. I knew it was $15 going into the store. At first, I was understanding and felt bad for Leadro. However, throughout our entire transaction, his angry demeanor did not fade. When he was handing me change, he just tossed the dollar bills on the counter, and as I took the bills to put in my wallet, he held out his hands waiting for me to take the coin change, with an annoyed look on his face that he had to hold out his hand for so long (like 5 seconds). It definitely seemed he would be taking his anger out on everybody else that day. Leadro, Im sorry how you were treated by the customer before me. However, you should be mature enough to let things go quickly, especially in the workplace. Dont hold on to and give into anger like that, because it doesnt just affect you. It also affects the people you come into contact with.

Kelly Knoop

I originally went in to join my boyfriends plan about 7 months ago. The reps are fantastic, very helpful and cheerful. When I asked if t-mobile would pay off my Verizon phone to switch they said thats true, and all I had to do was send t-mobile a copy of my Verizon phone bill. I accepted this, and happily bought a NEW Note 5 and several other accessories. A month later I submitted my Verizon bill (a little over $600 I paid off out of my own pocket) and t-mobile finally sent me a giftcard that was supposed to equate to the amount I paid off... but it was only for $150. T-Mobile ripped me off, and the representatives lied to my face, sold me a phone and put me out of $500. I was infuriated and sobbed over the loss, but came to accept that life happens and maybe I should have paid more attention. Then TODAY, I was reviewing my bill to see i was paying for JUMP. No problem, Im just going to do some research on what that is. I find out that as soon as 50% of my phone was paid off, t-mobile would cover the last 50% so I could upgrade early. I really liked the idea, and would have planned to upgrade my phone in the next 2 weeks. I looked online at upgrades, just to see my phone is listed as a CERTIFIED PRE-OWNED? Not only was I lied to about my phone bill, but they sold me a USED phone at retail price, ballpark $700. If I wanted a used phone I would have bought one on Amazon for $150. T-Mobile had let me down, and made no effort to right their wrongs.

Eunice Lin

I dont know if its Tmobile in general, or just this store, but the service I received here was terrible. Been coming to this store for about 3 years, and have never experienced such terrible service until recently. My brother had a phone that had been on the fritz and he switched it 4 times over the course of a year, and when we brought it in, the representative (some young guy with overly-gelled hair) told us that if we switched to Jump! On Demand that we would only be charged with the new device price, and that the previous lease would be terminated. 3 months later, I discovered that we were still being charged for the previous device. Called the store, and a rep (I think his name was Dimitri) completely dismissed me and told me to call Customer Care. Long story short, these reps dont seem to know what the lease contract actually states, and tells customers what they want to hear, then add a million hidden fees.

Artur Souza

I tried to buy an iPhone. When we were almost done with the sale, one of the store associates asked my wife to stop walking around the store with the stroller. He was very rude and I ended up returning the device. I went to the store with my wife and our baby to buy a phone for her and they showed no respect for us. I called T-Mobile to complaint about it and they let me return the phone with no fee.

bitelz bitelzovich

I have been there twice: once, to replace a lost sim card. they did this immediately and without a charge. today I had Miguel move my Google "Project Fi" number to an existing T-Mobile family plan. He did that in 10 mins, waived any extra sim card charges and... cleaned my phone for me! That guy is the best!

Dolkar Nhangkar

Shout out to the 3 great guys at the TMobile store on 164th in Mill Creek, Jerry, Matt and Michio. Small store but huge service. Made my switch from another carrier to TMobile today and these guys were super helpful. Went out of their way to take care of things, very friendly and great customer service.