Walmart

Reviews 5

AN

Andrew Mcialwain

horrible!!! I have never agreed more with so many negative reviews. I try and look at the positive aspects of small businesses and restaurants and even big retail but there is nothing good to say. they have those call stations for a reason so u can ask for assistance and Im not sure how they work I assumed employees appointed to that area would get a call or some kind of notification. I swear 3 or 4 employees walked right by me and looked at me but completely blew me off!!! they all had scowls on their face like it was just another day in hell. I am not a fan of the mega corporate structure and how they treat employees but everyone has a choice! I hated working for a similar big biz so I left! if u hate ur life then change it. if you are going to CHOOSE to work there then do work! I have no tolerance for lazy workers. I have had some great jobs and some shitty minimum wage jobs and they all received the same amount of effort from me because I look beyond the paycheck and lack of benefits to the reason Im there which is to help customers! real people like you and me and people we care about. I dont care if 1 out of 10 customers are rude or whatever you need to rise above petty remarks or bad attitudes and kill them with kindness. its much more satisfying to see the look on a customers face when they try and bully u or attempt to ruin your day and instead get a smile and an overzealous eagerness to help them! its awesome and you feel like the winner of a battle and they might change there outlook on low level workers and change their negative attitude. u have an chance to improve lives even working at a Walmart. anyway enough blabber and my actual point was going to be responsibility of MANAGEMENT!!! it starts with the guy or gal in charge making 5× as much as anyone else to monitor that poor customer service and infect his or hers crew with a willingness to help people. if no one is available because they are helping someone or doing some task then the manager should get out of the office and do it themselves. the store was empty when I was there... no excuse. well Im actually here right now for a second chance cause they have something I need its 5:45am and they are open 24 hours. hope its a better experience because I will need a case unlocked and thats what took 20 minutes last time for one item.

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KA

Kathy Oh

The customer service desk to make returns was difficult to say the least. My receipt somehow got smeared? Somehow my receipt was really hard to read, for example the bottom bar code on the receipt was illegible but the QR code on the bottom for e-receipts was still legible. The receipt was from a few days before and I had a few returns I wanted to make. The lady at the return counter was very rude. She took one look at my receipt and said sorry I cant read anything on this receipt, I cant even scan the barcode and so I cant do anything to help you, NEXT PERSON! My jaw hit the ground, I didnt know what to say. I understand that the receipt was hard to read and how it would have been a headache for her to look for my transaction in their system but she was horrible & had an absolute lack of customer service skills. I attempted to scan the QR code on the bottom of the receipt to add get an "e receipt" using the Walmart Iphone application and could NOT Get the darn QR code to scan! The QR code was not smudged Or illegible, so it was frustrating trying to maneuver my camera to scan the darn code. I tried for like ten minutes and basically gave up and looked for a manager. Luckily, the customer service manager lady, (who was extremely helpful and nice) was near the entrance talking to an employee near the doors and promptly helped me look up my transaction, using the date and approximate time of my transaction, the last four digits of my debit card that was used, and the total $dollar amount, to find my transaction and get the receipt number for my return. Thank you to the customer service manager lady, thank you for taking 5 minutes out of your day to help me. It was a huge relief that SOMEONE was able to help. I think that the employee that refused to even put A teeny bit of leg work to help me, needs a bit of customer service training or get reevaluated by management.

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MZ

Mzintegra Meadows

Every single Walmart I visit is the same crap...HORRIBLE customer service. The ONLY reason I continue to patronize this place is nobody can really compete with their prices. God forbid you should go in late at night and be forced to wait while their ONE cashier moves at the speed of moss growing on a rock to check out a line that is a mile long full of angry people grumbling to themselves, or the fact that that ONE cashier continues to chat it up with each customer like there is ZERO sense of urgency to get ANY of these poor schmucks in line(myself included) out of this god forsaken store. I also love how every single employee you deal with, especially in the customer service line will have a different story about what their policies are on certain things. The bottom line..Walmart knows you will keep shopping there because of how ridiculously cheap they are so they just do not give a crap about improving your experience. Oh and what a joke...guaranteed fruit or meat...they have the WORST produce and their meat quality is fair...I think they know most people arent gonna take back some half eaten food with their receipt to get a refund when they eat their crappy products. Who has time to do that..

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BR

Brett A

Asna in electronics ruined my whole experience at this walmart. Went to buy a TV and said she couldnt call a manager to make a policy exception to hold a TV over night. Being from retail, I knew that this wasnt true. Customers can always chat with a manager but they dont always make exceptions. Went up to customer service and asked to speak to a manager, waited 30 minutes and finally saw a blue vest come out of the back. Lilly the manager was more than happy to hold the tv. Upon going back to electronics I saw that someone had just bought the tv. I asked asna if the tv was sold and why she lied and said that a manager couldnt be called. Lied to my face and proceeded to escalate her voice calling me a liar that we had never spoke. This obviously set me off... Lilly then came back to electronics and searched the back for more options. They didnt have the same one but she was able to kind of help me out with a smaller tv and was helpful. I hope that walmart oaches their employees and understand that asna just costed the Lynnwood, WA store over $350 due to an upset customer experience price exception.

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SL

Slevin Kelevra

Just would like to share with you my latest experience of a local store pick up service. Usually everything was good but not last two times. The first one was missed but before I knew it about 10 days were gone. Fedex tracking system showed that it was delivered but when I contacted to customer service they asked me wait one week. Its weird but I waited more than 7 days and again didnt receive any message from Walmart and contacted to customer service directly - they finally said - it was missed and I need to re-oder it. The second story just began. I did it. Yesterday it should be delivered to the local store in Lynnwood by Fedex and it was but nobody took it from delivery driver. Today morning it was delivered and my order page indicates that order is ready for pick up. I came and you know what?! The system was down and I again didnt get my package which Ive been waiting almost 1 month. Moreover I dont know when I may get this package. So,it looks like nightmare comes true:)

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