Apple Alderwood Mall

Category:	Computer Store
Address:	3000 184th St SW, Lynnwood, WA 98037, USA
Phone:	+1 425-921-1560
Site:	apple.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 4

Ayesha Ba

Two weeks ago I walked into this store, waited for almost 2 hours, got to a tech, he looks at my iphone 6 (16gb) audio problems ( people that call me cant hear me and I cant hear them clearly, what is use of the phone for?). This is my second visit to the store, I had gone to the store in Feb, same phone issue, same 2 hours wait, the tech checked all the audio components, cleaned up the phone and said there is nothing wrong with it. This time around, I am told the phone is out of manufacturers warranty, since I brought in Jan 2016. thats fine I said but what is the issue? the tech couldnt figure it out, he pretty much said audio components are embedded in the product so very hard to troubleshoot. but I could get it checked and hopefully fixed for another $300 service charge. I said what if it is still unfixable. tech says we will return your $300 back. what it meant to me was you got a bad phone from us, just keep it. I asked for Manager, he comes along, zero help, he asks if I want to sell them the phone and buy a new one. He said they could take it for $150, I spend $650 on the phone in 2016 and now have a phone with an issue they dont even know what it is and if it is fixable. I asked him what is the customer mistake in this. his response is, your warranty is over and these are electronic equipments and electronic products go bad. I told him I had an HTC and Samsung that I used for 6 years before the battery started giving me trouble. the iphone I have is only 1 year old. I have Moto X also, it had charge cord issue. called Motorola service, told him the issue, the guy does not even ask me when I brought the phone ,doesnt ask for order number or IMEI, is it in warranty... he just asks me for the address, says shipping is on them and just throw out the power charger you have when you get the new one. this is the difference in customer service between the worlds most sold smartphone and a one of the guys in the market. I understand iphone guys may say if we encourage requests like yours we would have fraud activity (everyone coming in with out of warranty replacements). for that I will like to say you know, you sold me a phone that you cannot fix then the onus is on you to give me a free replacement ,warranty or not... this is what the worlds best companies do and become best customer service companies. just selling phones any company can do.

Lynda Taylor Erwin

A few years ago I brought my new MacBook Air to the store to work out some bugs. One thing I wanted done was to fix my Gmail and the "All Mail" file so I would not have to get my email through two different places. The girl who was supposed to help me was so distracted. She and another tech were trying to fix another clients problem who was sitting next to me. I was pretty much ignored unless I got her attention. She was more confused than I usually am, which was a disadvantage in itself. She actually acted as though I was a bother. Unfortunately, whatever she did to my computer totally ruined it. She for some reason made me new "inbox" and "trash" files but forgot to tell me. That was only one thing she messed up, there were many others. I have had nothing but trouble with my once new laptop that I did purchase at the Alderwood store. I could not even access my email for almost a year. Also much of my Gmail that I went into the store with just simply disappeared. I still have problems but am waiting until I can afford a new laptop which I probably will not buy at Alderwood Mall. It is so sad because this Macbook Air was brand new and now I get so frustrated with the "fixes" she did that I dread using it. I have paid other techs to try and fix her mess but unfortunately they could not figure out what she did. I didnt see what she was doing because she kept leaving me and chatting with the guy next to me. He must have had great service what with the help of my tech and his own. Needless to say, I have never had such a messed up computer and I have had many. I always have wondered since that incident why I even had to make an appointment. Oh and by the way, before I left my appointment, the tech did mention that she didnt understand Gmail. I didnt even use my Boot Camp, etc. because I hesitated to take my laptop back into that store.

gregory erickson

I had made a one on one appointment to transfer my number 3 iPhone 6 to my new/remanufactured iphone6 on 1/13/2017 only to have another customer come and sit next to me, as your tech was working with me when that customer began to asked my tech questions about his problems. As the time went buy and his problems were more important that my situation I figured that I was just wasting my time sitting there and unplugged my stuff and left out of frustration and totally pissed off and now its Monday morning and Im still having frustrations on a iPhone I cannot transfer to the new one. This is my 4th iPhone in year and a half and a good thing that I bought the ex.warrantee but also didnt realize that it was a Verizon warrantee only to receive rebuilt iPhones that are JUNK as I believe this will be an ongoing situation, until I go to another phone company. I bought the new iPhone 7plus 156g and only have used it to check my messages and to use the internet thats all and now Im having truble doing that. A $1000 for what? And no buddy knows how to fix it or they have 10 different ways to try and no garantee that any of them will fix the problem. Im tried of wasting my time and money and my body and mind as the Stress level continues to esculate my blood pressure to heartitac level that I can totally blame on apple and their damn iPhone. At least I have "2" so I have some type of avibilty in case of an emergency if one is out of order I can use the other, and the dodadds that you have to have to make them work, so $1000 on iPhones and a monthly bill of $150 give or take. I was fine with the flip phone, but bought into the hipe of having the best of the best and now I have the worst of the worst Verizon and apple = ? Im thinking that maybe Comcast is in the middle of all this, you never know.

Daniel Durkan

When I originally took my mac off to have the video card replaced under a recall, the service rep told me it would only take a few minutes & most likely could be completed while I waited. Once the part was in-stock (which, surprisingly enough was sooner than expected) and I brought my computer back in for service, the rep told me they were "understaffed" and it wouldnt be ready until the following day. Fast forward two days -- after no word from the store/service department on my imac being repaired, I decided to give them a call & see what the status was. "Oh, we just got the part in, feel free to drop your computer off ASAP." "But I dropped it off two days ago, its just in for a new video card." "Well, uh, its going to be another 24 hours then. Theyre just starting the repair." Cool. So was the part not in when they said it was? Would it even have been possible to complete the service "while I waited?" Did my repairs get put on a back burner because theyre covered under warranty and not a priority? The world may never know. What we do know, however, is that CS at the Alderwood location is essentially clueless, and should probably be avoided at all cost if and/or when you actually need service completed on-time. At least theyre covering the costs of the faulty hardware.