InterConnection

Reviews 10

AL

Allison Bolgiano

I had a good experience getting a mobile hotspot from Interconnection last summer, but Ive had a terrible experience since my hotspot, which I depended on as my home internet connection, stopped working three weeks ago. No one at Interconnection will answer my phone calls or emails requesting help restoring data to my hotspot so I can be online again. Ive called both staff members in tech support nearly every other day for three weeks, emailed the staff member who helped sell me the device, and spoke to someone in retail who said hed leave a note for the tech support staff notifying them that I needed help. I havent heard a single thing back. I bought my mobile hotspot late last August, and paid upfront for a years worth of internet service. My hotspot stopped working on June 2, 2017, nearly three months before my service should have ended. I think the problem is that my hotspot device had originally been activated in June 2016, and this has stopped working a year later, even though the year I paid for should go through August 2017. The sad thing is I would like to keep using the hotspot internet connection Interconnection offers, but at this point Im losing hope that Im ever going to hear back from a staff member who can help me get my service restarted.

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obake mono

Bought a laptop at this place before, I thought it was a good idea for saving money and to be honest it was just a time bomb, first the laptop started doing weird things like blue screening just two days before the 90 day warranty ended, so I took it to the fremont location were I got it and the personal were very disrespectful, at first they insisted that I was trying to scam them to get a new computer, so I explained patiently that it wasnt my fault, when I finally convinced them to check it, they said they were busy so I had to leave my computer and wait around 2 weeks so that they could find the issue, since I really needed it fast so that I could work, I decided to take it with a technician which found that some things werent properly plugged in and also he found out that it had a generic refurbished hard drive so basically the problem was a hard drive failure, I had to replace the hard drive and then ln less than one year replaced it with a new laptop because of the lcd screen failing because apparently it was ungracefully replaced and some cables were even patched with electrical tape

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CA

Catherine Taylor

This needs a place to put sad faces went thru five computers laptops two froze before I got it out the store the last one the lady was detrimied to say I needed a receipt and I said ask ur employee to look it up by my credit card and he did she said u r not to buy any more here I said no worries I am going to frys this place claims to help the low income they why the hell did they treat me like I was some crinmal then she says I will make it to where it takes a long time to get ur money back ..MY ADVICE REVAMP THAT PLACE AND GET RID OF THAT Brat of a manager and if people dont know what are the different operating systems to be willing to explain that to them not make them feel like dirt at one time bought an awesome desk top so thought to by a lap top went thru five of them to give themselves plenty of chances INTERCONNECTIONS YOU ARE NOT HELPFUL IN THE LEAST Maybe two staff who helped me should be mangers but get rid of that lady she needs customer services lessons or to be seriously fired.. And not slot to be in sales anywhere

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Kirsten Pickett

This place is fantastic. Friendly and great prices. They are also an amazing resource to recycle your outdated technology. We had 2 VERY large TVs that we were trying to get rid of. No interest on any of the free cycle sites and after letting them sit out over a hot summer someone cut the power cords but left everything else. Now with completely useless TVs we started calling around and were getting quoted $40 for pick ups and recycle. We felt so lucky to call these guys and be told that they would take them for free! Definitely a win win and they even helped us unload these heavy TVs as soon as we pulled up. Thanks for the great help!

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TH

the Grovers

Interconnection promised me a refurbished computer with Microsoft Office Pro included in the software. When I got the computer, there was no software and no key code. I alerted the company and they confirmed the website listed the computer with the software. However, they said it was a mistake and wouldnt offer an adjustment. I also have an insert included with the computer verifying Microsoft Office as part of the package deal. This is most unfortunate as its inclusion was one of the main reasons I chose this company. I have turned it over to the BBB for false advertising.

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JILL Y

May I even have a zero star for this review? Their on-line product department has NO absolutely NO customer service. They do not return your phone calls, nor emails when you were the paying customer, and they do not have solutions for 3 months for my wifi problems. They kicked me around when I called, or they just left me dangling. I cant believe THIS kind of business culture even exists today. I am fed up. ps I donated many computers prior to this, and had done my part to be a good neighbor. they are no good partner when it comes to service.

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CH

Chris Pixel

I was very pleased with the service I received. I got one of their flyers from Worksource stating they had laptops for 149. I thought it would be too good to be true. I went in and the laptops start at 149 and they were abit old. I was not mad about this though, as I figured as much. I was helped by 2 different people named Chris, a bit odd, but they were both very nice. They answered all my questions and set me up with a computer. I will probably go back in for there cheap internet as well.

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CA

Casual Uncluttering LLC

I LOVE this place! I send my clients here constantly. Everything about this place is perfect, from the fact that it guarantees the scrubbing it gives the hardware of the items donated to it, to the fact that it recycles what it cant use and refurbishes what it can. People in need of assistance are taught job skills, agencies around the world are given the refurbished machines. Its a marvelously comprehensive program.

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JE

Jeff Waymack

I have donated a number of computers, monitors, etc. There is no charge to make a donation and the staff there are friendly and helpful. Just around the corner is the sales portion of the organization. There are some great bargains here and all the equipment is tested. Again there is a friendly helpful staff person there who will answer questions, help you check out your purchase and make suggestions for other products.

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A

A Private User

these guys are scam artists: they tried to do a bait and switch tactic on me. also i purchased the internet service and they refused to give me a copy of my contract. they might be a little racist as well- being the area that theyre in. watch out for the skinny clean shaven white dude- hes got an attitude and lip service. you can complain to the washington state attorneys general office/consumer protection act: i did.

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