Sears

Reviews 23

HE

Henry Quiales

I just got a email for the leasing company that you use. They told me that my payment was late because the card was expired. I asked them what lease? They should have ended months ago. The lady informs me that the leases only end once you decide to buy the item. So I asked her what was the cost to buy the items figuring that it couldnt be much. She tells me one lease is $290 and the other was $410. I was shocked considering the original purchases was for $316 and $431. I have been paying $31 a week for one and $78 a month on the other. I asked her why they want paid off because the both stores said the lease was for six months. She tells me that the payments dont apply to buyout of the merchandise. She then instructs me to contact the store. So I call all three stores that I spoke about the lease. All the store managers tell me that the leases range from 3 months to a year. They all told me that they no longer own the items and that the leasing company is the party to deal with. So I ask why are you selling a law that has a set term for payments if you are not actually paying anything toward the items? Why did the different stores in three different counties use the exact same sales approach that the lease was for X amount of time or that you can buyout early? I wasted over a thousand dollars on something that I could have bought that day. The only reason I leased it in the first place was for installment payments on my credit report. Which they didnt even report. So all three managers said I needed to call the leasing company back and work with them. So I called them back and simply asked for a address to mail this crap back to as it was cheaper to buy the items at full retail price since the items are all discontinued. They gave me about 20 minutes worth of why I should keep making payments. Needless to say. Im paying postage to mail two full-size air conditioners and a tool box back to them and to be left with absolutely nothing. That was a pretty criminal act to offer a service in such a deceiving way. No wonder your company is failing so horribly. Its really sad when prey on costumers in ways that make Wal-Mart look like saints.

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SM

smitty

Awful. Ordered a dishwasher for delivery yesterday.. This should be a simple process. We still have no idea if it will ever be delivered. We were supposed to get a call on Monday to confirm Tuesday delivery. No call. We were supposed to get a call on Tuesday. No call again. We had to make many phone calls to find out what was going on. We received no answers. No phone calls back. Weve talked with seven people and none have a clue what is going on. They cant even give us a delivery time and date. They made excuses which are unacceptable. A simple delivery and hook up and it was beyond the capability of anyone to accomplish. We still havent received a return call. If there was a zero rating, wed rate the service zero. Terrible service.

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RI

Richard Watt

I spent 30 minutes walking the sales floor just looking around, no sales staff around, no one said hello, nothing. I made my selection and then searched for a check out, upon finding one was inteogated for phone number and email, I finally was able to checkout and leave. If Sears really wants to stay in business they need to hire staff and staff the stores, with people who know the department they work in and can actually meet and greet customers. Sears has forgotten what their mission is, CUSTOMER SERVICE!! not picking their nose and hopping someone will come in and buy something.

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DA

David Zegers

Drove an hour so I could get a part for my dryer only to find out the parts department closes 3 hours before the main store. Website said they were open until 9pm with no mention that some departments close sooner. I even asked if a manager or someone could unlock the door and sell me the part I needed but they said nobody on site has a key to the parts section. Worst customer service experience Ive had in years. Even the government offices have better service.

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HA

Harry Everett

Brand new Kenmore products less than three years ago dishwasher broke down 12 times in the first two years have problems oven replace the 2 times within the first six months all together very crafty customer service from Sears

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EV

Evan Ault

Join shop your way and collect points. Always receiving surprise points. The other day had $30 free money to spend! Great rewards program. Store itself Is a typical sears. Love craftsman tools.

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AR

Arthur Au Yeung

Their manager Daniel hassled me about their rewards program when I had asked him for help in finding clothes. Really bad customer service experience and I urge everyone to steer clear.

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VA

Valarie Howard

Customer service is GREAT and the sales are awesome Sears good quality of their merchandise has always pleased my family and friends.

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OL

Olga Dudush

Very very bad customer service. Employee dont even pay attention on customers. They do whatever they want to do. Just ridiculous.

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SE

Serg Косюга

Often sales prices. Can find great deals on sale. Site to store is painless and quick pick up. Overall decent customer service.

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MA

Marguerite Jones

Great got an immediately taken to womens lingerie and sleepwear.Saves a lot of time when short on shopping time.

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JO

joshua iszler

Its another Sears, I just wish they didnt have to be so pushy especially with the appliances.

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RO

Rodney Stevenson

I love Sears! They have always treated me great whenever I came in store to purchase items.

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GI

Gina Palacios

Associate Carly at the footwear department was very kind and helpful . Thank you so much

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CA

Cara Delozier

A little too aggressive in their credit card sales, but overall a good experience.

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JO

Josh Bonnell

Will not answer phone called 8 times. I got hung up on by the machine every time.

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CH

Charlee Olim

Looks bad..so sorry..hope they sell everything over the 4th of July! !

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AN

angelia hines

Very poor customer service. The employees dont even acknowledge you.

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BO

Bob Hale

Terrible service. Was ignored by young cashier named Alyssa

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DE

Derpity Derp

Good place, very cozy, good selections

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GR

Greg Shelenski

Great customer service

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PR

Prettysanap

Love the staff there!

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TA

Tatsiana Bykovich

Good good good.

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