Vista Optical

Category:	Eye Care Center
Address:	16735 SE 272nd St, Covington, WA 98042, USA
Phone:	+1 253-639-4077
Site:	findvistaoptical.com
Rating:	2.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 12–5PM

Location

Photos 4

Reviews 7

Chris Treemont

I dont know what the previous reviewer is talking about. Shes a kid based on her profile, so that may explain it. My experience was completely opposite. Cindi was wonderful. She took time to ask me questions regarding measurements, helped me with frame selection because I dont know anything about style, and helped me out with insurance questions I had. As it turned out my insurance wouldnt cover Vista. However, during my time there, Mickey rudely interrupted us several times. I have been working for years and you never walk up to someone in the middle of talking with a customer or patient and bark things that nothing to do with going on in with the present order. Cindi handled it with grace and kept focus on me. If I could give Cindi 5 starts and this Mickey person 1 star I would. I got the feeling Mickey was a sales weasel while Cindi was trying to help me out with my eye health. I would buy from Cindi anywhere but not from Vista.

Lisa Duthie

The customer service is good. The optometrist was friendly and thorough. Ordered two pairs of glasses for my daughter and they were back in a week. Price was reasonable. My glasses however........ First, the frame selection is pretty terrible. I had some old frames I liked, so I sent them off with my new prescription. Its been 2 1/2 weeks and theyre still not back. Im starting to get concerned that they have lost them. Plus, my insurance did cover exam and a small portion of my frames/lenses and it was still more expensive than going to Wal-Mart where they do not take my insurance. (Keep in mind, I didnt even use their frames.) *Update* They broke my frames. MY frames. So after 2 1/2 weeks I have no glasses and the frames I gave them to use they destroyed. So done. Never going back.

Kayla Bicknese

Update 9-21-15 I received a call from one of the higher up ladies micki, and I have always had a great experience with her. Today she called and said that she has seen this, and was super apologetic. I have been with these people 5 years now and other than a few encounters, this call today showed me that they truly do care about their customers. Thank you for the phone call to try and resolve this issue. I went in to pick up my contacts, and the lady, cindy, who was helping another customer, didnt even acknowledge my presence for about 10 minutes. When she rudely asked me for my name, I told her and then she told me I was spelling MY name wrong. She was very rude throughout the whole process. I just might look into a new vision place

A Private User

Have to say, I hate this place. Unfortunately, it is what our insurance plan covers. Have to agree that the front desk lacks any sort of brain, professionalism or tact. EVERY time we go in we have to completely explain everything over and over again. They always want to charge me the full amount for my contacts and I always have to remind them that insurance should cover them Idiots. Dr. Wang is ok although he lacks personality. Agree, that I would never recommend this place to anyone.

Private User

This place is terrible to kids! They should not be listed as pediatric ophthalmologist, they made a appointment for our son a week on advance then the day before our appointment decided to cancel because our son is "5" first of all our son is 7 years old. We gave them all of our information when we set up the appointment. I think it is crazy that a eye Dr that is listed as a pediatric would then discriminate against kids!

ken baker

Mikki or Nikki I think her name was, sales associate. Went to the moon and back to get me the best deal. Excellent customer service and friendly staff. I was dead set on going somewhere else but stopped in real quick just to check things out. Ended up leaving with two pairs of nice glasses.

A Private User

The lady answering the phone is clueless and Dr. Wang will not accept many different kinds of insurance. I would never recommend to my friends or family. I highly suggest going to a place that is well known, not this place.