Ethan Allen

Category:	Furniture Store
Address:	8520 Leesburg Pike, Vienna, VA 22182, USA
Phone:	+1 703-356-6405
Site:	ethanallen.com
Rating:	3.2
Working:	10AM–6PM 10AM–6PM 10AM–8PM 10AM–6PM 10AM–6PM 10AM–6PM 12–5PM

Location

Photos 71

Reviews 4

Jason Anderson

After extensive searching, my wife and decided to purchase a leather couch and matching loveseat from Ethan Allen. The decision was based on a variety of factors including quality of piece and customer service. Unfortunately, what we perceived as good customer service turned out to a combination of lies and a hard sell of a faulty product. In this case, Im referencing the Guardsman "Gold in Home" - 5 year Protection Plan. Once we decided on our purchase and were completing our paperwork, the saleswoman started putting the hard sell on us to purchase the protection plan. This only increased when we revealed we had kids. She assured us that this is what protection plans like this were made for and they would cover pretty much anything include stains, "punctures, cut, teas and rips from a single incident", burns and internal springs, etc. Well, as they say, if its too good to be true, it probably isnt. So we paid our extra $250 to purchase the insurance. Sure enough, our kids were wrestling on the furniture and managed to tear/rip the leather. We pulled out our policy and filed a claim online. Within the hour, without seeing a picture or speaking with us, the claim was rejected. We were told it was normal wear and tear. We tried to appeal and were rejected again. Never once did we get to speak to a person or submit a picture. Turns out that Guardsman is notorious for this and has nearly 1000 complaints with the BBB. Sadly, because of the hard sell we had no time to research this. I then contacted Ethan Allans District Operation Manager - Crystal O. Price - and described our issue via email. I simply asked for a refund of our $250.00. It was like deja vu. Without speaking with us or asking to see a picture, she rejected our request outright. To add insult to injury, she highlighted the wear and tear clause of the contract. I then responded re-explaining that it was not wear and tear but rather a covered incident. This time she simply ignored me. Well there you have it. Ethan Allen claims to be one of the higher quality furniture stores around. Just be prepared to be met with lies as they sell you a product that they obviously know doesnt work. It seems customer service is there just long enough to get you to sign your check, and then you are on your own. You could argue this is an issue with Guardsman and I dont disagree. They are criminals. But Ethan Allen is pushing this with every sale and has an obligation to stand behind it or not sell it. When confronted with an issue they would rather sacrifice a customer over $250 without even a conversation. Buyer beware. We learned our lesson the hard way. We hope this serves a warning to others.

Tarik Menz

The Tysons Corner Ethan Allen is to be avoided unless you like a head ache. We ordered multiple items from them. Had to wait months to get each piece. Practically all of them had something wrong with them. Damage, dings, scratches, tears, crooked items. Only one out of 17 items had nothing wrong with it. They dont have their own delivery service or service department. They outsource all of it. HORRIBLE delivery service. I cannot say how bad the delivery services for Ethan Allen are. Each damages item had to be taken back and had to wait months again for new ones to be delivered by horrible delivery guys again. GO TO BLOOMINGDALES or Macys or Thomasville or Green Front in Manassas. There is no reason to go to Ethan Allen. Over priced. limited selection. Everything has an upcharge. Bad delivery experience over and over again. Damaged items that never get inspected before being shipped. Its just outrageous and they have the nerve to be the most expensive!?!

hyesook chin

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Ryan Downs

Great customer service