Hyman Bros. Automobiles West Broad

Reviews 3

MI

Mike Kirkpatrick

Horrible experience with a Deceitful Dealer This is a long one, but please, stick with it and learn about this deceitful dealer. TL;DR is near the end if you must, but please realize you may be spending a considerable amount of money here - educate yourself! Using the internet, I located a car that fit exactly what I was looking for. I emailed Hyman Brothers via USAA / Truecar inquiring about the car and Rick Bradley called me the next day. We discussed the car and I told Rick I’d be there tomorrow. When I arrived the next day, I was greeted by Rick who advised me that in the haste to get the car ready for me, someone in the shop had let the wiper arm go while they were replacing the wiper blades and the arm hit the windshield, spider cracking it. They had the windshield on order and expected it later that day. Rick put the convertible top down and away we went for a short test drive. I signed the deal. We agreed that I’d pick the car up on Saturday, which would give them time to replace the windshield, buff out a few scratches and wash it. Saturday arrives and I drive the 90 miles or so to Richmond to pick up the car. My friend that is buying my trade-in meets me there to drive it away. With the encouragement of my friend and Rick, I drop the top and drive the car home. I am happy. Not to remain so… When I got home, I parked it in the garage and attended to other matters. The next day, I discovered that an option that was listed on the website (related to the convertible top) was not in fact actually on the car. This is not an inconsequential option, from the factory it lists for $2500! It directly impacted the KBB value of the car, decreasing it by about $1250. I immediately double checked the webpage and sure enough, the option was listed. The very first thing Monday morning, I called Rick and was referred to Bill Thomas and Steve Sommers. To shorten this already long story, suffice it to say that I received no satisfaction from either of these two men when I explained that an advertised feature was actually not on the vehicle. For three days they essentially ignored my email and phone messages, responding briefly occasionally but never addressing the problem. After the fact, I was not able to find the webpage on their site and then the dealer denied that the option was ever listed! They said they were not responsible for 3rd party websites and refused to talk about USAA / True car deal that I had printed out and sent them. When I pointed out that I had an actual print out of their webpage both from the Google cache and direct from their site, they then changed tack and pointed to a catch-all disclaimer on the bottom of their webpage that says something to the effect that “Any and all differences to be addressed prior to the sale of the vehicle.” In short, they were saying that it doesn’t matter what they advertise, you are responsible for verification prior to leaving the dealership! What happens if you buy a car that lists the optional 1.4 Liter engine only to have your mechanic tell you later, no, you’ve got the standard 1.2 Liter engine. Too bad! It’s your fault! You didn’t verify that before you left! When I stated that I intended to return the car under the terms of their 3 day / 150 mile guarantee, they refused saying that the clock started running NOT when I picked the car up, but 3 days earlier when I signed the paperwork. In other words, my 3 day period was effectively over when I picked the car up! TL;DR WARNING: This dealer may advertise that a car includes options on their website. The car may or may not have all of the options listed and if you dont realize before you leave that the option is not on the vehicle, TOUGH. Even if they quite obviously hide the presence (or lack of) the option, they will claim that THEY ARE NOT RESPONSIBLE FOR THEIR ADVERTISING and you should have noticed before you left. Dont make the mistake that I did - stay away from these guys!

DA

Dave TFFT

Let me set the stage, I buy a decent car every 2-3 years and Ive done this car shop/purchase many many times and these guys, well frankly they suck.... OK if you would like details, I went to look at car A the other day and was quite interested but car B grabbed my attention. I inquired about it and was pushed back toward my original car A. Well i decided to think on it, it was a big choice, and the next day I called and asked about looking at car B. I was then told that they dont drive showroom cars (*which shouldnt be a shock as the older Rich/Rick salesman spent my test drive telling me how badly I was driving,... over and over... he kept harping on some fantastic class they went to and now hes an expert racing driver. Congrats... next time dont insult the person attempting TO GIVE YOU MONEY... anyway I ignored that nonsense as I saw a couple cars I might be into at the dealership. I called back and asked to see one of the B cars, they had 2, and I was told ... Why dont you give us a call when you make up your mind and are ready to buy something? yes thats a quote from the old guy Rich/Rick,. and when I informed the mgr of his obviously errant behavior? well the mgr did say hed get me another sales person to work with and apologized for the nonsense and he also clarified that theyd test drive anything they owned. Ok good enough eh? then i get a voicemail from the old guy salesman in this awful time stating how his mgr told him to invite me back out. Seriously? You insult my driving, insult the fact I want to shop around before dropping $50k, and then you have the nerve to put the same jerk on my account? Needless to say i didnt buy there, and gladly... I bought one at VIP Auto sales in Manassas, great friendly folks AND I was in and out in under twenty minutes... honest, theres no BS there ... as opposed to here.... and a note to the MGR and Rich/Rick ... " when somebody wants to look around at cars, LET THEM, thats how a person determines the pros and cons of each and then can make a decision. Do NOT insult or belittle your customers, its just rude... I drove the e class conv and then asked about the SL550, remember? yea I bought a black one with a very similar spec... could have been your red and tan one i have now.... Ill be sure to tell everyone I meet that askes about the car where NOT to go car shopping... at Hyman where the customer is an annoyance...

TY

Tyler Epps

I went to this dealership in hopes of finding myself a new car as my mother and father both have purchased a few vehicles from Hyman Brothers in the past few years. When I pulled onto the lot I noticed a 2008 Mustang GT white with blue and red stripes. I liked the look of the car and read the description about how the car was supercharged also which to me was a huge bonus but to my disbelief nobody walked out to help me. I had to go inside to ask for a salesman and Rick Cassady is who I got with the pushiest of all personalities. He grabbed the keys and acted like it was a chore to show me the vehicle telling me that it was a roush stage 1 vehicle which it was not and that the tick the car was making was no big deal which it wasnt but then I asked to test drive the car and again Rick acted like it was a big deal again. Once we got in the car for the test drive in a performance car I basically got yelled at for half throttling the car. I wanted to see if this was the next vehicle I wanted to purchase. We made a circle, a test drive that lasted 1 minute. Turned out onto west broad turned right on Parham and right back to Hyman. Then the salesman tried to push me into the car and when I said I needed time to think the words that came out of his mouth shocked me "We dont even know if you can afford this car" as if the appearance of someone tells you what they can afford. I am appalled at the service Mr.Cassady gave me at this location. If Rick "RC" comes to help you purchase a vehicle do not deal with him there are other salesman who outshine Rick 10 to 1. Rick took my number down and told me he would call and let me know what the mechanics were able to diagnose the vehicle with the ticking noise coming from the motor and I have yet to receive a call, by far the worst experience I have ever had with a car dealership.