Category: | Used Car Dealer |
Address: | 4905 W Broad St, Richmond, VA 23230, USA |
Phone: | +1 804-355-5783 |
Site: | basicautosales.com |
Rating: | 3.2 |
Working: | 9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–6PM Closed |
ST
Stacy Edenton
I was scammed. I received a sales ad in the mail. The ad had a scratch off on it that said "match the numbers and you win" I matched the numbers. The instructions were simple, call the number to claim the prize, I called the number and it confirmed I won, it instructed me to pick up my prize at the dealership. I drove out there to claim it. Before getting out of my car i read the really long paragraph at the bottom of the ad that describes the conditions, everything seemed honest and straight forward, The salesman asked me questions about my current vehicle (to be expected) we test drove a few cars even though i was reluctant. At the end he says "lets go get that prize" we walk over to the table and he hands me a scratch off ticket and says "match 6 $ logos and you win".... seriously? I spent 2 hours here based on the fact that my ad says I won already, doesnt say "win the chance" or anything like that, it was extremely clear and says "you won"... I scratch and loose.. This was a major waste of my time. I asked to have my sales ad back so I can re-read it.. They refuse. I know what I read was very clear in saying I won, no where did it say, "have the chance to win" As I was leaving, I heard a lady yelling and cussing at one of the other guys saying it was a scam and that she was going to talk to her lawyer. In short, do not trust this place if they run another ad like this... Its a complete scam.
PY
PYT 1989
Very sneaky business tactics approve you quickly then harass you for the car back when they find something on your credit they dont like. Got another car the next week from a real dealership anyway. Let me drive off the lot with no money down and no insurance then wanted me to lie to the finance company saying that I had both those things. To cover theyre asses.act like they want to work with you but its all underhanded in their best interest. Dont deal with these people
BR
Brittany Burkhead
Amazing!! I told them what I needed and they understood. They met me dead square in the middle with OUTSTANDING, detailed, and fantastic service. I would recommend this place to anyone. I was getting ready to sign my life away to another company for a car and this company had the car ready before I showed. They were taking my tags off right when I showed up!! Love them!!
BA
Barbara Friend
I just left from Basic Auto and Christian and Joel are just totally awesome. The experience was just so flawless. I recommend anyone who is in the market for a vehicle to come and check out Basic Auto. I can guarantee you will leave out with a vehicle that you truly want. Thank you Christian and Joel. I truly appreciate everything you guys did.
BR
Brittany Bush
Christian helped me find the perfect car, and he was an all around great guy. The location was convenient and everyone there was very nice. I didnt think I would enjoy the car buying experience but they made it hassle free and pleasant, I will be back to buy a car from them again and again. I would recommend Christian or any of the gentlemen here.
ER
Ericka S
I brought a vehicle from basic on yesterday and I have to say the customer service there is excellent my salesman Bobby Smith was very patient with my in my car buying decision and very knowledgeable about the vehicles on there lot he even work with me I recommend his company to anyone looking for a good car or good used car.
EM
Emmanuel Fontenot
I had an excellent experience and purchase a Nissan Altima. The service was excellent, and they worked with me. I would buy from the again. Outstanding.
DA
Da Don Rooks
I value your business basic auto thank you from the archer family
A
A Private User
Horrible Business! Sneaky Dealers, dont give them a dime!
BR
Bria Bowles
HORRIBLE ! FALSE ADVERTISING AT ITS FINEST !
PA
Parry Drake
Good deal