Jennings Auto Center

Reviews 7

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Ozzie Angrish

Hello, I purchased a car in winter 2011. It took a while to write this review because the site was under construction for a while, then I forgot about it. The car selection and price was great; however, communication between the owner and wife was a bit unpleasant. I would advise anyone that purchase a car here to get everything in writing including any promises Mr. Jennings makes to you. He went back on some of his words and then tried to talk circles around me. He got frustrated with doing business with me, which showed a lack of customer service skills. He was rude at times in tone and with words. IF he promises to do things to your car, he will choose the cheapest route, which is expected I guess. He put new tires on my car without getting the tires balance or with an wheel alignment, which caused the Capitol tire to have a leak in one tire. He put new brake pads on almost worn down rotors, which leaves to car squeaky when braking. He sold the car with two speakers busted; however, recommended me to one if his guys, but went back on his word to get them fixed. One of the keyless entry keys to the car barely worked. A mechanic at Brake King told me that key should not be this loose. He does not like to negotiate much; BEWARE! Lastly, he sold me a car without a carfax, Toyota manual, nor a maintenance book, which I failed to check prior to driving off the lot. He suggested that I could go to Toyota and get them. I still am without a maintenance book. Overly, I gave this rating based on my experience. I am happy with my car purchase; however, the lack of customer service and reliability was not so great.

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Kaikala Moon

I experienced the worst case of BATE AND SWITCH Ive experienced in a long time. This company also has a Budget Truck Rental franchise. They did not have 10 or 12 box trucks. I visited the eve. before to check on availability. They were very accommodating b4 they got my deposit. I was told by Bobby he was the owner and would allow me to rent any truck for the $20 advertised for box trucks. I took $150 deposit over the next day, I was offered a 15 and asked him to confirm in front of Cynthia, the receptionist so there would be no misunderstanding. The next morning I returned the truck early in the AM and expected my deposit minus the cost. First the internet was out. I left, came back, and the internet was still down. I requested at least a hundred of my money back. After making my case of how bad for business that was, I was given a hundred. I left and was finally called an hour later. When I went back for the 3rd time for my money, I learned that I was charged standing rate for 15 foot truck with a 20% disc. as opposed to the box truck rate with online disc. I was offered. The receptionist tried to dismiss me after I discovered the discrepancy, and I called her on it. I went back later to speak to the owner and he used the earlier confrontation as an excuse to keep my money w/o hearing my version of the situation. He could care less since it was intentional from the start. RUN SOMEPLACE ELSE!

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Adam Rainwater

I visited this establishment as they were the closest Budget Truck Rental around me. Big mistake. It is just a little used car lot mainly. My move was nearly 600 miles (yes, six, zero, zero) from VA to OH through the mountains and toll roads with my car in tow. I was given the biggest POS truck. As the lady scribbled ALL OVER the damage log I cracked a joke..."Pretty convenient when EVERYTHING is damaged, huh?"...She gave a half-laugh and I proceeded to think, at least the car dolly was pretty new so not to put MY car in jeopardy. On to this lovely truck...Had 200,000 miles, was nowhere near white anymore, and the front end felt as though it was going to fall off with every bump. Now you are probably thinking, "Why not just take it back and get another?". Well, the other truck they had looked worse, and it really didnt show its true colors until it was loaded up and on the freeway. Longest 13 hours of my life trying not to kill myself and others keeping it on the road. Couple that with the roaches I saw crawling around in the cab the next day....I wondered if something was crawling on my legs during the nighttime portion of the journey...Stay away from this place, unless you are only going a few miles and plan to beat the living you-know-what out of the trucks...they obviously could care less.

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Corbit singleton

I just brought a 2006 Honda Accord EX with average mileage. Jennings Auto Center provide me and my family with an AWESOME Honda Accord. We love the car and our family highly recommend Mr. Jennings to visit there dealership. The customer service and clean cars at the dealership is in excellent conditions. We rate the dealership 5 Stars...keep up the great work in Newport News...

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Joseph Verser

I have dealt with Bobby and known his dealership for years. He deals in high-end luxury automobiles that are pre-owned. All of his inventory is well-vetted and competitively priced. I would totally recommend this dealership.

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Macy Jenkins

Excellent vehicles. Purchased a high quality car from here. Found great value even though I could not negotiate a lower price. Proves you must "pay" for high quality everywhere !

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Brenda Holmes

I have been dealing with Jennings Auto for years. Have sent many friends to company. Fair and honest.

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