Blue Crab Appliance Parts, INC.
| Category: | Appliance Parts Supplier |
| Address: | 745 Bluecrab Rd A, Newport News, VA 23606, USA |
| Phone: | +1 757-223-7726 |
| Site: | bluecrabap.com |
| Rating: | 4.9 |
| Working: | 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 10AM–2PM Closed |
Location
Photos 1
Reviews 15
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Eric Hedden
Five-star, old school, small town, great customer service! I have next-to-no experience with HVAC, but our furnace broke, and I had to try to repair it. After identifying what I thought the issue was, I came to Blue Crab Appliance Parts, "broken" part in-hand, asking to order a replacement. The gentleman I spoke with could have easily just sold me the replacement, taken my money, and let me leave. Instead, he took the time to ask what was wrong with the part I brought in, and even tested it for me... discovering that there was absolutely nothing wrong with it. He then took the time to OPEN UP A FLOOR MODEL similar to mine, and walk me through what each part does, what to test, and how to test it. Ive never had anyone go so above and beyond to make sure I left with exactly what I needed (including the knowledge to make the repair myself). There is NO WAY I would go anywhere else!
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A Private User
The service at Blue Crab was amazing! The people behind the counter were knowledgeable and one even admitted he was uncertain about the part I was asking about and got his supervisor who then helped me tremendously! The pricing is average but it beats having to wait 24/48 hours for it to get shipped in from the internet. Also, they walked me through step by step process and even printed out diagrams to help me install it myself. So yes, I paid a little extra but I didnt have to call a tech, didnt have to wait for a new part, and learned some things along the way. They did tell me upfront that I could not return my electrical part, but that is understandable as I would not want to buy a used electrical part that someone else had returned. Great Experience.
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David Duckman
Outstanding customer service. Very knowledgeable, patient, and willing to share their knowledge. They were able to help troubleshoot and ultimately identify the problem with our dryer. Thanks to Blue Crab Appliance Parts we no longer have to rely on the weather to get our laundry done and we didnt have to shell out a bunch of $$$ for a repair man! A YouTube video helped familiarize me with the internals of our dryer and Blue Crab was able to test the parts to identify the correct part to replace. This saved time, hassle, and money in replacing random parts and I didnt have to wait on an internet part order (they had parts on-hand). Our repair would have easily cost over $120 from a repair service but instead it cost $13.
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Christina Spurg
Outstanding company and employees! My husband is deployed and they have gone above and beyond to help me. They are my new "always" go to place for appliances. They were patient and took the time out of their busy schedule to help me fix my dryer. Even coming by the house when the new part would not work. I felt more like a family member than a customer. I might not need a new appliance part soon but I can find myself stopping by to just say hello. I will be recommending Blue Crab to everyone!
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Bryan R
This is and will be the ONLY Appliance part store I will ever use. The staff is friendly and knowledgeable. I had my refrigerator stop making water and ice. I had it narrowed to two parts. The store staff asked me to do some trouble shooting and send them pictures. They were able to help me diagnose my problem and then purchase the correct part. They also provided pointers on how to install the new part. Just an amazing experience that you do not see much anymore!
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Elaine Smith
These people are awesome! I needed a part for my stove. They had it in their Williamsburg store. They went and got it for me!!!! Then when I stopped by during my lunch hour, they invited me to have lunch at their 4th yr anniversary cookout. They were extremely professional, courteous and went way "above and beyond" as far as Im concerned. They are definitely my new "go to" for appliance repair. They even offer free trouble shooting over the phone!!!
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Joseph Dennie
Liam and the guys at Blue Crab were extremely helpful (and patient) in helping me troubleshoot my gas clothes dryer problem. I brought in a box of parts (solenoids/flame sensor/timer-control knob/igniter) ... it all checked out, so they printed out one more diagram for me (again, for free) and suggested that the only thing left is the thermal fuse in the exhaust duct. Bingo, that was it. A cheap part, and no wasted money. What a relief!
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Dennis Latimer
I cant say enough good things about Blue Crab Appliance. Dave went out of his way to find the part I needed when my A/C unit crashed on a 95 degree day and every HVAC contractor in the area was swamped, The staff at Blue Crab understands many homeowners are perfectly capable of making their own repairs, and they didnt require that I be a HVAC contractor to help me out. My unit was down a few hours versus a few days. Highly recommended.
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josh meents
The type of customer service that makes you create an account just to show appreciation. Ive gone here twice with dryer problems (unrelated to each other) and both times received courteous service, step by step walk through on the problem and how to fix it, and willingness to save me money whenever possible! Ill definitely be back here whenever i have an appliance issue. No need to go anywhere else.
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A Private User
My husband called Blue Crab Appliance after unsuccessfully trying to find a dryer belt replacement at many other locations. Although it was a Saturday and the store was about to close, the owner waited for us to arrive and took the time to help us find what we needed! We were very pleased with the friendly atmosphere, knowledge, and overall experience at Blue Crab Appliance.
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Michael Johnson
Blue Crab is amazing. The owner opened on a Sunday for me to come in. Tested my igniter for my furnace and got me a new with install help. They assisted in further trouble shooting over the phone and offered in person if need be. These guys are truly the best. Ive never had customer support this good. HIGHLY RECOMMENDED!
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Tim Overman
Very professional and courteous on the phone!!! The part number I had looked up on my own was verified by them. The price was comparable to other shops. The part was received within 24 hours. The counter people were very professional and courteous as well!!! Ill be doing all future appliance part dealings with this company!!!
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Scott Eckwerth
Excellent experience! Very knowledgable staff that went out of their way to help with the purchase and installation of a dryer part - they even emailed tech documents to assist with its installation. This was the best customer service experience Ive had in a long time. Id definitely recommend these folks to anyone.
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David Goodman
One week ago, I was stuck in a situation where my Air Conditioning unit quit working. I took a few pictures of parts down to Dave. Not only did he supply me with the right parts(that he had in stock), but he supplied me with the technical support that I needed to get the job done. I highly recommend this company.
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Joe Ford
I cannot name another business in ANY field that exceeds the level of customer service you will find with these guys. There was nothing short of 100% effort in helping me with my dryer problem. They kept me from buying parts I didnt need, and saw my complicated electronics issue through to completion.