Gloucester Toyota

Category:	Toyota Dealer
Address:	6357 George Washington Memorial Hwy, Gloucester Courthouse, VA 23061, USA
Phone:	+1 804-693-2100
Site:	gloucestertoyota.com
Rating:	4.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM Closed

Location

Photos 100

Reviews 10

Cindy Balderson

July 30, 2012 Went to Gloucester Toyota and bought a used Saturn car. Friend of mine bought a used Toyota Tacoma together we spent more than $30,000. AC in my car went out in 5 days, they refused to pay to have it fixed. The killer is after they looked at the car and told me the price I told them I would have it fixed on my own. Went that night, asked a couple of questions of "why" they wouldnt fix it just out of courtesy since I had had it less than a week . The owner of dealership tried to push my friend back into Neale Wheats office so he could shut the door so the other customers in the show room could not hear what was being said. We were told that "they" ,the salesmen, were laughing at us because we were CLASS-LESS people, then we were told to "Carry our A** back to the Northern Neck and DONT COME BACK and then the owner lunged at me and about 3 or 4 salesmen grabbed him before he could get to me. I am almost 50 years old and have NEVER had a anyone lung at me or try to hit me. Unreal experience...hard to believe people continue to go there.

Rosalie Helbig

In the past 9 years that I have dealt with Gloucester Toyota, it has been a rare and pleasant experience to say the least. I have never had such a confidence in an automobile dealership or a dealer operated repair shop in my whole life. I lived in other states before moving to Gloucester, VA and have had plenty of dealings with other auto shops in my lifetime, but from the very first time I took my car in to Gloucester Toyota for service, I was amazed at the high level of care each person took to make my experience a good one. They are pleasant and courteous each time Ive corresponded with them, they are genuine in their concern for the care of your automobile and even go the extra mile to make sure your car is running at its peak. They all work as a team and you feel that your car is in the best hands when you leave it in their hands. I highly recommend them to everyone I talk to when they ask me where I take my car.

Nia Espitia

If I could rate lower I would!! Terrible customer service! Called to try and get an appointment because back hatch handle had broken after loading it full with furniture to take to storage. Having a three year old, being that I live out of town now and being military, Holly was unable to do anything for us for another week! Not even look at it or a "Oh Im sorry, stop by and Ill see what we can do." I called across to Pearson Toyota in Newport News, woman was very sweet and understanding put me on hold to speak with service dept. came back on line and told me I had an appointment within the hour.....two hours later hatch was fixed, furniture was out and I was on my way back to pick up my three year old. NEVER RETURNING TO GLOUCESTER TOYOTA and VERY unfortunate they have someone like HOLLY answering phones managing customer service! TAKE THE TIME AND DO YOURSELF A FAVOR GO TO PEARSON!!

Scott Nelson

Our first experience with Gloucester Toyota was in 2004. We bought a Tacoma, and Camry. The sales person was professional, and knew his product. The "no pressure" to buy was a pleasant experience. Since that time, we have taken out vehicles to Gloucester Toyota for the normal maintenance and upkeep. Holly, the Service Department representative is one of the main reasons we continue to return to this dealership. She is very professional, personable, and she "remembers" our names and treats us as friends rather than a customer. The repairs and maintenance are always done in the time period Holly tells us, and there are no surprises when the bill is presented. Overall, we are completely satisfied with Gloucester Toyota and would recommend them to any of our friends and family.

Paige Mitchell

I have been knowing "Buck Wheat" since he left Denbigh Toyota many years ago. I was thrilled when I heard that he would open Gloucester Toyota! Since that time I have purchased 3 Toyotas from him and couldnt be happier. When you have a problem with your vehicle, it becomes "not a problem" with the Service team of Doug, Holly and Justin. The mechanics are some of the areas finest. They take the time to explain the problem and how it was resolved in a friendly manner. The sales staff are very reliable and stand behind their word. Its just like a handshake use to be. And now my sister travels from the Eastern Shore to not only purchase her vehicles, but to have them serviced by the fine team at Gloucester Toyota.

G Barrett

Me and my family have now bought a Highlander, a RAV4, and a used Kia Optima and all of the vehicles have been outstanding. My latest, a 2015 Highlander XLE/AWD is fantastic and I was treated professionally, courteously, and diligently. I purchase new vehicles often and although I had to go elsewhere for a 2011 Highlander, a 2012 Corolla, and a 2012 Camry Hybrid (because of price only) it was great to come back to Gloucester and work with Gene. They offered me the best price and worked with me (financially) on additional options I wanted installed. As always, a great experience with a very knowledgeable salesperson and staff. If the price is close, Gloucester Toyota is where I go.

Mike Beavers

I believe in shopping locally and Gloucester Toyota didnt disappoint me in any way. We bought a new Camry there and were totally satisfied with the quality and professionalism of the sales staff (especially Gene B.), We were pleased to be introduced to the Service Manager since that is who we will be dealing with from now on. The Business Manager took the time to explain all the paperwork in terms we neophytes could understand. The car is great and through the efforts of Gene we got all the bells and whistles we desired. In all, this was a pleasant and friendly experience and we would highly recommend Gloucester Toyota to any and everyone.

David Folsom

I enjoyed the experience. Jason sold me a Rav4. He knew the car and all its features. Neither he nor the manager tried the hard sale on extended warranties or any other type of upselling, because I started the discussion with "No." I really like the "small town" approach of this dealership. I have bought cars before in Williamsburg and in Newport News off Rt 143. Those experiences are always painful and dreadful with high pressure sales tactics and sales reps who often do not know the vehicles they are trying to sell. This is much better and I would recommend this dealership

Brandon Hight

Anne was very direct, courteous and helpful while I was researching and pricing cars prior to purchase. Warren, Neil and Jack made the paperwork smooth and easy. No one tried to sell me or even mentioned stuff that other dealers try to foist on customers. No undercoatings, clearcoats, protection plans or other non-sense. I got the best price of all the Toyota dealers in the Hampton Roads area. I was done with my purchase in an hour and on my way home in my new Camry. I highly recommend Gloucester Toyota to anyone purchasing a new Toyota.

George Beane

I have taken my wifes car in for servicing on several occaions now and have found that the service department at Gloucester Toyota has been both friendly and professional. Her car is always taken in on time and the regular maintence service on my wifes car has been completed promptly and professionally. I would recommend anyone to purchase a vehicle from this dealership because of the great experience we have had from the sales staff, business department and now the service department.