Best Buy

Category:	Electronics Store
Address:	1541 Carl D. Silver Parkway, Fredericksburg, VA 22401, USA
Phone:	+1 540-785-2200
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 100

Reviews 5

Eric T

My first major purchase from Best Buy and my last purchase from Best Buy. I will start by saying the salesperson I purchased my appliance from and the delivery manager were both very helpful, the delivery staff and their practices kill any positive for this store though. Purchased a new range on 2/11/15 and install/delivery was scheduled for the following Sunday. The installation was done very poorly, range not centered in between the cabinets and sticking out from the wall about 2 inches. There was an issue with the oven and I contacted the salesperson and manager who scheduled a Geek Squad call to look at the oven issue and install the range properly on 2/21/15. He was able to center the range and push it tight against the wall. After the Geek Squad employee left, we discovered that the oven would no longer heat up and some of the burners appeared to be not working correctly. Called and spoke with one of the managers, Travis, and he agreed to swap out the range for a new model and delivery was scheduled for 2/27/15. Delivery drivers show up to install the stove and I have the same issue as before. Unit was not centered and sticking out from the wall 2 inches. The range is literally flush with the cabinet and countertop on one side and a 1 inch gap on the other. I tell the delivery driver that I want the range centered and pushed back tighter against the wall. At this point the delivery person gets an attitude towards me. They look at the range and say there is no way that it can be installed the correct way. Never mind the fact that the Geek Squad employee was able to fix the previous install issue or an electrician that installed a new circuit for an over the range microwave was able to push the first range back in correctly on 2/24/15. I informed the delivery driver that the electrician was able to remove the oven drawer and move the power cord out of the way and slide the unit in place. Delivery driver told me that the drawer does not come out, with an ever increasing attitude, slamming his binder shut and stomping around. I contact the delivery manager who asked that I keep the stove and will send the Geek Squad back out to fix the issue. I inform the delivery person, at which point he hands me the ticket to sign, slamming his pen against the paper. At this point, I tell him that he can check his attitude. He admits that its just the way he is and that if I can figure out how to remove the drawer, to have at it. The amount of blatant unprofessionalism and complete lack of having any pride, whatsoever in doing a job correctly from this individual astounds me. The delivery crew for this Best Buy is a poor reflection on their overall store and operation. I highly recommend to anyone that is in need of a major appliance or anything that requires delivery shop elsewhere. Lowes, Home Depot, HH Gregg (which Ive never shopped at) or the Big Screen store.

Brittany Bailey

I had a manager tell me and my husband straight to our face after we emailed them about a problem we had that he saw our email and did not repy because we didnt give enough info. So I guess if you dont email them the way they want you to then they just trash it. That is rediculous and they have awful customer service! They treated us like we were liars and that their system is perfect and nothing like what happened to us could possibly happen there. Well news flash it did! All I wanted was an exchange but because it rung up as black ink they didnt want to exchange the color ink that I did purchase! I was even willing to pay the difference! Im lucky I had a nice gentlemen that said he would exchange it after going through 2 assistant managers who refused to because I had no prove of that purchase. How does someone prove that if the product didnt ring up correctly?! I wont be shopping there anymore. They want to act like mistakes cant happen and that the customers are wrong so we have to pay for their mistakes.. The only reason I gave two stars is for the man who actully helped. My husband and I have shopped here for a long time and he is an elite member and to be treated like this is a joke.

Nawid Kawa

I am really frustrated with the way things have been with Best Buy in general. I saw this laptop on their website in clearance and went to buy that. But, before I called to make sure it is there, didnt want to drive 10 miles to find out it is gone. I got there but but the laptop is not there and no one can find it so I was told it might have been sold and will take 24 hrs for the update of sold or unavailable. I checked next day, it is still there but not in the store. Today I saw another one as open item and checked to make sure it is there so I called the national center and I was told it is available in the store. I drove 10 miles and guess what, ,it is no where to be found. The same girls, from yesterday, came to ask if I needed help and I explained the situation. She came back and told me she does not know anything about it and I asked for a senior member who can help me. In 3-4 min I saw her playing whit a screen drawing lines. I asked her if she did find anyone and guess what, she forgot about me. WOW I am done with best buy

Michael Moore

Just visited a store in Fredericksburg, Virginia and I have to say that it was probably the worst customer service Ive experienced at any Best Buy. I was set on a new 4K UHD TV that I saw in an email I received. Got to the store and didnt talk to a single person to purchase anything. I stood in the section for 45 minutes waiting to talk to someone, but was avoided like the plague. Even when the guy who worked the section finished with a customer, he went over into a corner and kept glancing over at me as if he was waiting for me to leave. I had to leave because if I wouldve waited any longer, I wouldve been late to an appointment. I was really hoping to get that TV and sound system to up my rewards points, but with that kind of service, why even bother? This is the first review Ive ever written about a store and unfortunately its a bad one.

greg E

* Update - e-mailed the store manager over a week in hopes of making things right, no response. That is his/her choice, where I spend my $$$ is mine and it wont ever be in this store* Although the staff has always been polite, they blew an opportunity to regain the confidence from a customer. I told them how a barely used 2YR old HP laptop I bought from them fried a motherboard/ cost more to fix than replace which is now a $700 paperweight and that due to a bad experience I have no trust in geeksquad. With that I was seriously looking a Lenova laptop. Explaining that to a supervisor all they did was tell me the Lenovo was better and tell me geeksquad had gotten better. Talk is cheap - Why would I pay full price given the above experience. No offer to discount the laptop or geeksquad (which I have no confidence in anyways).