REEDS Jewelers

Category:	Jeweler
Address:	4200 Portsmouth Blvd #10, Chesapeake, VA 23321, USA
Phone:	+1 757-488-6964
Site:	reeds.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 4

Reviews 14

Andre Young

Shopping here was a terrible experience. My girlfriend, Heather Harvey, was looking at engagement rings when they asked her if she wanted to order it. She asked a variety of questions such as: Will i have to pay now, will i be billed before i pick the ring up, and can the ring stay here until i am ready to pick it up and pay for it. To all of these they said she would not be billed before she picked it up, she could leave the ring there until she was ready to pay for it, and no you will not pay now. She, my girlfriend, told them before anything she could not afford payments until JBR was paid off and thats why she couldnt buy it right now and they said ok. When she signed the pad (it does not say on the pad what you are signing for) she thought she was signing to verify that she wanted to special order the ring and also that she understands what the price would be. Before the ring was even in the store she got billed for a payment that was 20 over what they said it would be. When she confronted them about it they said they do not remember saying any of those things and when she asked to return the ring they said it was too late and past the 10 day return policy. Her ring was also in past the date they said it would be in. Overall it is a very bad place to shop. They even told my friend the same thing, that she would not be charged until she picked the ring up from the store, luckily she went through Kays. JBR has far better customer service and they do not lie to you just to get a sale.

Theresa Ames

I came into Reeds hoping to have a better experience than the one we had the other day at Kays. Needless to say after dealing with Whitney it was great! I had shopped with her before and I remembered that when I went there. I told her about what happened to me at Kays and she said sorry for them!! She then went on to tell me about their credit and pricing. I immediately felt comfortable with her. I told her I wouldnt get approved but she got me to try. Well I got approved and she showed me earrings that I bought AND I got a really low payment!! I picked a few rings that I liked too and went home to get my husband. He got approved too! He bought my rings. They were both for my birthday and anniversary!! Whitney was so wonderful kind and thoughtful. I told my husband to get rid if his other card!! So my five stars are for Whitney and her excellent care!! Thank you so much!!! The only bad part of the experience was when Rachel came over to get her to help these other people who were about to leave. She was the opposite of Whitney. She moved to fast and just kept rushing. She ended up ringing up the wrong ring and I brought it back today and exchanged it with Whitney. I felt that she was unfriendly and cold. And if I hadnt had the experience with Whitney I wouldve just cancelled everything. She was sooo patient.

Kenneth Wilder

Reeds is a wonderful store the workers are very respectful , courteous and professional. My wife & I have been returning customers for over 20 years. We frequent this store a lot. We prefer Rachel , she has always give us great helpful advice , and has great taste in quality in cho jewelry. She has strong willingness to help when it is need. When we are in the mood of buying something special , we will only go to Rachel at Reeds Jewelry Chesapeake Square Mall. I have sent many of my family members to Reeds Jewelry. They all were happy with their visit with Rachel at Reeds. She makes me feel confident when buying for my wife or myself. If it was not for Rachel"s deposition and sincere knowledge in understanding customer adequate needs I would not be a a returning patron for 20 years. My wife tells me If Rachel isn"t there , then wait until she returns in the store. Because Rachel is the only person that she wants to buy from at Reeds Chesapeake Square.

Shirley Wilder

I have been to several stores Kays ,zales and was not getting the kindness helpfulness or the knowledge of the product that I was looking for or wanted to create. I was looking for someone to listen and help me create a special piece that would put people in awe. This is when I meet Rachel and she listened and gave excellent feed back. I have known her for over 20 years and has purchased several pieces from her and will not purchase jewelry from no other but Rachel because she understands my ideals. I enjoy the quality of the products and the service at Reeds and will be a client for life.

Joe Mjoe

I had a wonderful shop experience at this location the staff were very knowledgeable, and friendly. This was my first time shopping at this retailer and definitely wont be my last. I would like to give a specail thanks to Rachel for her attentiveness and recommendation, the pieces she suggested, my wife loved them!!!! You ladies are awesome....

Anthony Perry

They are very friendly and very knowledgeable of their jewelry. They dress very professional and show a lot initiative to their customers. Their integrity is above all. Rachel Young and her team are the best and well trained.

Tonya Quimby

Reeds is a great place to shop. Everyone is friendly. Amanda Benton is great to work with. She will bend over backwards to help assist you in any way. The others are friendly and willing to help as well.

Victor Mason

I stopped in to purchase a new Watch and I purchased a new movado. I am very picky with my customer service but the staff here at reeds blew me away. I would recommend shopping here on any occassion!

April Burton

I have shopped at this location for years, the staff is always knowledge and friendly. Rachel the Manager is always so helpful and amazing. From repairs to fine jewelry they are top notch!

Keylin Watson

The staff was so amazing and they made me feel very important with their warm welcome and beautiful smiles. Made me feel very confident with my purchases. Rachel was excellent

allen harrison

Rachel, Amanda, Dyamond and the rest of the team are amazing!!!! I appreciate them soooooo much and their services!!!!!

Tymara King

Great experience shopping at Reeds. Please see Dyamond & Mildred for your jewelry needs.

Kory Walker

It was a great shopping experience....go see Dyamond. She is very helpful.

Dragon Lewis

love the contemporary, modern chick designs