Salt Lake Valley Chrysler Dodge Jeep RAM

Reviews 3

JO

Jonathan Lawley

I bought a new Ram 2500 Cummins from Salt Lake Valley Dodge in 2012 and have always gone to them for service. It’s always been 4/5 stars; knowledgeable service advisors, expeditious service, and just a little smudge of dirt or mechanic grime somewhere on my hood/fenders or interior is my only complaint. I now have a 2016 Ram 2500 Cummins, which I bought new from another dealer(I looked at SLV Ram first, they just didn’t have the specific truck I wanted.) It’s important to note that when I took delivery of the new truck, it had only 125 miles on it and yet it had over 30 idle hours. I later found moisture in the overhead lamps and that their had been some water in the cab, exhibited by some water damage on the headliner around the sunroof, seemingly corroded seat fan bearings(they’re quite noisy) and an already quite squeaky main vent fan. My suspicions of water damage in the cab were confirmed by the airbag in the headliner having to be replaced due to corroded contacts. I believe the truck was left in snow/rain with the sunroof open, then idled for 20-25 hours with the heat on to dry the truck out. This is not SLV Rams fault. Recently, I’ve had a different experience with SLV Ram. I’ve dealt with a service writer by the name of Richard on all of the following accounts(Richard has always been professional & courteous, but has exhibited complacency as of late); Since my very first service at SLV Ram over 4 years ago, I’ve always had synthetic oil used. The most recent service, conventional was used. I only found this out when I went to pay for it and the price seemed too cheap. This upset me, as I’m a believer in synthetic oil…but I figured one service interval with conventional wouldn’t hurt. My airbag light illuminated periodically since the truck was new. Eventually, it illuminated constantly. Richard scanned it and said to bring it in for an airbag replacement. An appointment was made. I dropped my truck off for the day to find out that the wrong airbag was ordered. Another appointment was made. I dropped my truck off for the day and the correct airbag was replaced. However, upon returning home, I discovered that my sunroof was inoperable. I took my truck in a few days later and told Richard that the sunroof was unplugged. He lied to me and said that the headliner was not dropped for the airbag replacement(it was according to service order description for previous appointment) and that something else must’ve happened to the sunroof(he claimed that it was frozen due to cold weather). Instead of fixing the issue that day, an appointment was made for the following week. I had to drive my truck for a week without the sunroof and with an annoying rattle from a loose plug in the headliner. I dropped my truck off for the day. Upon returning, Richard had informed me that it was indeed an unplugged sunroof mechanism. By this time, my headliner had been dropped twice and there are many smudges and dirty handprints on my headliner. I noticed that they cleaned a few spots(I can see areas where it’s been scrubbed), but still many handprints remain on both the headliner and visors. When attempting to use my sunroof the following day, I noticed that it still is not working properly. It now has power, but something is obstructing it, so it doesn’t retract. It’s likely that the wire, when plugged in on the previous appointment, is routed improperly, impeding proper function of the sunroof. What matters to me most is that the function of the sunroof was not checked by the technician after plugging it back in. The solution to fix the problem was not checked. I called the service department and left a message. No returned call. A few days later, I called the service manager specifically, Todd Nadauld, and left a cordial message. Currently awaiting a response. I’ve wasted 4 days now without my truck due to complacency of the service department of Salt Lake Valley Ram. And now I’m waiting for a returned call from them. I use my truck for work. My current truck is my 4th Dodge diesel and my second new Dodge diesel.

TA

Tanner Stevens

Worst Experience I have ever had at a dealership. I live in Rexburg, Idaho and I found a vehicle that I liked so I contacted them and we traded information. I was told to tell them if I wanted the truck and they would pull it off the lot and deliver it to ogden that next day.I called and told them I can pick it up tomorrow. As I am driving down to pick the truck up I recieved a phone call saying, "hey there is someone here looking to get this truck" the one that I told them I wanted. So they said deposit some money so we can tell them it is not for sale. I deposited 1500 and they told me that I needed to drive all the way to Salt lake because the roads were bad. So i proceded to drive all the way to Salt Lake when I arrived they told me that the truck was mine they just had to work out a few things with the people that came in earlier that morning. Two hours went by then they tell me that if their credit goes through that I will not get the truck. I waited another hour and a half just to find out that they got approved and I got screwed out of a truck even though I was told the night before they were going to pull it off the lot and pick it up in the morning. The most frustrating thing that I was experiencing is that every sales rep there told me that the, "early bird gets the worm." At first I thought they were talking about me. The one that set an appointment to pick the truck up that morning. No it was the people that drove in that morning with no appointment, the people that were not told they could pick it up in the morning, looked at it and wanted it so I got nothing. Everyone said that they were going to make this right so I waited and the best they could do is try and get me into a new truck with a payment that was $150 to $200 a month over what I budgeted for. All in all I spent six hours talking to people and got absolutely nowhere. I am frustrated and the only thing I can do is write a review. Not even an offer to comensate for gas or time. That is not the way to do business. I will never tell anyone that they should buy from these guys. Whats sad to is I am a young construction business owner that potentially has a lot of business in the future but they can kiss that good bye.

RE

Renai Bodley

Disappointing. Dont tell me youre going to charge me $88 to replace a missing under carriage panel, then waive that fee because your mechanic is the one who forgot to put it back on last time it was in for service, then make me wait an extra day to get the car because youre waiting on that part, then let me pick up my car, pay for the work done, then let me discover on my own 15 minutes after I pick up the car that the MISSING PANEL IS STILL MISSING. This is after your mechanic didnt tighten the lug nuts on the back tire the last time I was there which I discovered after the tire kept shuddering when I hit the brakes on I-80. Turns out for a few weeks I was driving a death trap. Brandon was very apologetic about it when I told him. He said my next oil change would be for free. That was supposed to happen on this latest visit, too, but guess what? I just discovered its not on the list of work done. Also, I can give you several examples of awful communication - from a misleading text message saying Im confirmed for a 7:30am Monday appointment, only to be told when I called Monday afternoon that they couldnt get it in until Tuesday. No phone call from anyone on Tuesday. And finally I had to call Wednesday afternoon to find out what was going on. Then today I had to call three times only to find out the first two times I called and left messages for Richard that the reason he wasnt returning my calls was because he wasnt in today. I bought my car here more than five years ago, and have only had it serviced here. Ive been a loyal customer, but the last two experiences have been awful.