Category: | Tire Shop |
Address: | 3302 900 E, Salt Lake City, UT 84106, USA |
Phone: | +1 801-462-0646 |
Site: | firestonecompleteautocare.com |
Rating: | 3.6 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM Closed |
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Lisa Barlow
ok take a tire with a screw in to be repaired first thing in the a.m. was told just 2 in front and they would get to it. 5 hours later. still has not even been looked at. Go in again and am told its not repairable. really? its been 5 hours. Gave me a song and dance about where the screw was so not "legally" repairable. I have a construction company and deal with screws on a regular basis. My regular tire store is in west valley. Its snowing like crazy. Our company is a half block from this firestone so I thought I would let them do it. Tire just got repaired by our very professional industry tire shop that deals with work trucks. They said Firestone was either being lazy, or wanted to sale you a new tire because it is VERY REPAIRABLE and is now repaired. I think it was LAZY myself. The receptionist was very kind when I dropped it. When I returned 5 hours later the manager wouldnt even look me in the eye as I tried to ask him why it has taken 5 hours to look at my tire.
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Ashley Girvan
Wow, after reading the other reviews I feel fortunate that they didnt work on my moms car. May I suggest that you fileft formal complaints with the BBB. Especially those of you who had damage done to your vehicles and property stolen. The BBB is an excellent mediator that will often STRONGLY encourage the business to recompense their actions. These clowns sent my mother away on Christmas Eve after verifying that she had a screw in her tire but they wanted to go home and "didnt want to get in there and wrestle with it." So come Dec 26th when the tire is flat, she called to see if they would send someone to look at it or get her back to the shop, they said no and insisted that there was no record of her even stopping. I would have insisted they fix it but she was "afraid the kid would sabotage the tire as it was so evident he didnt want to be there." They lost both of us who were return customers due to their negligence.
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Laurie M
I had a great experience here. I badly needed to replace my front two tires (actually all tires) but I researched tires online and I thought that the Firestone brand had the best value so I booked my appointment online. When I got to the store, I actually had selected the wrong tire size for my car but they were so nice and helpful to get me the right tires. They ordered the correct tires from another store and called me when they came in. I came back and they couldnt get the tires but were able to upgrade me to a more expensive tire and price matched the ones they couldnt get in. Honestly the whole experience was awesome and I will be back soon to replace my other tires.
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Mss Lovinglife
I stopped by today around 4:20 pm to get my tire fixed and the guy in there was rude and told me: "we cant fix your tire tonight. We cant do it" and sent me out on my way! My tire had a slow leak and I was gonna pay for your services is not like I was expecting you guys to do it for free. But I will never visit this place again and I dont recommend it. Dont go here 2 hrs before they close because they will refuse service. Horrible customer service! I came to Bigo tires and they helped me out and even offered a free rotation, they welcomed me with a smile and I even ended up getting an oil change! What a difference!. Dont waste your time coming here, go to Bigo Tires.
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A Private User
After reading some of the reviews on here I was a little hesitant to get new tires at Firestone. That said, I really wanted to get a set of Destination A/Ts for my Tacoma. In the end my desire for the tires won out over possible concerns about customer service concerns, etc. Needless to say, Im happy I did! The staff was very professional, friendly and honest about what it was going to cost and how long it would take. Not only that, I was given a 5% discount for being a University of Utah student and I got a sweet Firestone hat. I would recommend this location to both family and friends.
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A Private User
These guys are awesome! i bought a brand new set of 4 tires a few months back and one morning i went outside to my car only to find a screw right in the side of my tire so i took it in and they couldnt plug it because it was in the tire wall so Corey hooked us up with a brand new tire at a HUGE discount and had the old tire recycled and the new one put on there, i was in and out back on the road in less then 15 minutes they were fair, honest, professional and friendly they are the only tire shop i would recommend thus far, I highly recommend them to anyone! Thanks again guys!
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cmsorangeboy
Yes a couple of the employees are nice, but the last two times I have brought my car in they have not been keeping up with their time estimates. I just needed an oil change and a Complete Vehicle Inspection and I left it for 4hrs. They have told me it would be done in less time than that and they have failed at this again and again. It seems if you are courteous to them and respect their time, they take advantage of this. People who sit and wait seem to get priority, though this is really inconvenient to anyone who has a life! This disappoints me as I am a loyal customer.
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Brian Coleman
Ive had service here twice, and will never give my business to this location or Firestone again. First time 2.5 hours to change brake pads (just pads nothing else) and over 2 hours to mount and balance winter tires on new wheels. The bathroom is 3 feet from the waiting area and smells as if it hasnt been cleaned in weeks. Figured first time was a fluke, but clearly thats just how this business is run. Oh, and they didnt return my wheel lock key after putting the case back in the car. Had to drive back after I got home.
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Derek Damien Darcy
Friendly staff with fair market pricing. Rated a three as they do list misc. shop costs on their quotes and invoices. Exactly what are misc. shop costs and why not list them as they are. I know a lot of shops are doing this lately. Not a trend I am happy with. They also list a disposal fee so this is a separate charge. I understand the disposal fee. Misc shop fees ??? We are adults list the items for what they are and not misc. fee otherwise a good place to bring your car
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Kassy Fenn
My fiancés car has a significant amount of damage after visiting the location on 9th East. Wed been there multiple times before and his car sat for hours without being touched. We filed a claim with the manager after the last visit because they lied about not servicing his car yet there was yellow paint residue all over the bumper and his wheels were dented and scratched up. We still have not heard back from management or corporate. Stay far away from this place.
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Steve Straw
They stole my old tires. Went in to get snow tires, told me they bagged the old ones and put them in my car... No tires in my car. Drove back to get them, they tried to pawn off tires I knew werent what was on my vehicle. When i called them out on it they claimed they were unusable. Unbelievable. Didnt offer any compensation... now I have to buy 4 tires in the spring. That is stealing and were dishonest all along the way. Never again.