Category: | Tire Shop |
Address: | 910 6600 S, Murray, UT 84121, USA |
Phone: | +1 801-207-9496 |
Site: | firestonecompleteautocare.com |
Rating: | 3.7 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM Closed |
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Jennifer Frank
Firestone ruined my Mother’s car. My Mother purchased a gently used Dodge van in March of 2012. They have been having their Van serviced by Firestone on 6600 South and 910 East, Murray, Utah for the past 5 months. Diligent about car maintenance, they had their oil changed regularly at 3,000 miles. A week ago, the engine of the van starting making noise, so my Step Father stopped driving it and contacted a mechanic who recommended he have it towed to a local shop, as this sounded like something had gone terribly wrong with the engine. After further review by a specialist, it was determined all of the engine oil was completely gone and the engine was ruined. This vehicle only has 30,000 miles on it. The specialist said this had to be as a result of someone doing something incorrectly, because the vehicle is in great shape and there is no reason it should have blown the oil out. The oil light never even turned on. The car had to have lost oil at such a rapid rate, the oil light wouldn’t have had time to detect an issue. The Specialist is so convinced this was as a result of a faulty oil change, he agreed to document his findings and call witness to his inspection to ensure the determining factor was realized by all. They contacted Firestone, and guess what, they couldn’t care less. Firestone wasn’t even interested in hearing the basis of the inspection, they basically told them to go fly a kite. I will never go to a Firestone. You know that worry you have of getting ripped off when you go to a mechanic, well, rest assured, you still should be.
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Chris Monte
I dropped off my truck on a Friday afternoon to have both front and rear brakes worked on as well as the rotors and was told it would be done by 7 that evening. I called at 6:30 to discover that the shop had closed at 6. Not even a phone call to let me know. I called first thing the next morning and was told it would be done by noon. Once again, no call. I called at 12, 1:30, 3, and 4:30 and EVERY time I was told it would be "about 90 minutes". I showed up at 5:45 to pick up my truck. And it still wasnt finished! I then had to wait for over an hour to get my truck! The customer service was terrible with one exception, the girl named Nicole who was the only one who was apologetic or seemingly competent. AVOID THIS SHOP! They do not know how to manage their time or customers.
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jared ratliff
I Was told I needed NEW brakes and rotors, at one place. I was told I needed NEW brakes, rotors and calipers at another place. I went to THIS place, and they showed me I DID not. They showed me the fronts, the rears, and I was floored. Ready for the good stuff.....They were honest. They didnt try to sell me anything else, They didnt try to weasel me into anything. Everyone has problem vehicles or customers, but these guys (Jose, Chris) were Great. Ask yourself one question, Are those low star reviews going to prevent you from going to a HONEST shop? come here, you wont be disappointed.
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jophus Xakc
Ive had both good and bad experiences here. Its a little pricey, but I felt like I was getting better care. A couple of times I felt like they were pushing for unnecessary services, they broke an old hubcap 90s vehicle) while replacing the tires and just handed it to me recommending I go to a salvage yard to find the replacement (no discount or offer to replace). I havent been back for several months, but your experience will likely depend on whomever is managing the shop currently and whomever theyve hired to work in the garage.
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Zachariah David Hales
They do a good job here and communicate very well. I was very satisfied with my experience here. I take away a star because they tried to upsell me when dropping it off for a tranny flush appointment, and then called me asking to do $600 of work I did not need. Get a second opinion if they recommend anything but what youre there for. If you arent familiar with maintenance ask someone who is before agreeing to any suggested work.
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A Private User
They took two hours instead of promised one. They took multiple smoke breaks and left car unattended. At least five different guys worked on my car! All I got was a brake pad replacement! I was the only one waiting for my car to be fixed Their free brake inspection took a whole hour the day before. They told me I needed to replace perfectly good parts. They are terrible,I will never be going back
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Ryn Bell
The team didnt make any observations or walk me through any of their notes when I took my car in for safety & emissions. It passed, but the only words spoken to me were regarding payment. Otherwise, they passed on no information. They didnt even comment on the fact that, while still passable, my tires were worn down and would need to be replaced soon.
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Nick Hammer
My Dad and I have been coming here for years for tire replacement, aligning and the such. They always have the cheapest prices and great, quick repairs. I had a tire feel not aligned after a replacement and took it back in and then fixed it right away and apologized. Really friendly staff. Nothing fancy, just good mechanics
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Scott Walker
i called them for a quote they told me 140 every other store had been telling me 300 ish so i was skeptical. i told the guy you will have take apart 4 wheel drive he seemed reluctant to wanna help then gave me a quote of 500. yeh seemed like that was gonna be the surprise in my repair bill. wouldnt go here
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Clint Savage
Super nice guys, repaired a flat for free. Not fast though, and a little bit pushy when they thought the tire might not be recoverable. Silly rules about buying 4 new tires for an all wheel drive vehicle. Let me make my own decisions, I do understand the consequences.
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Daniel Poster
Chris M. went out of his way to patch my familys tire in the middle of a busy Saturday with all their bays were full. I was told they were an hour and a half out, then he just had me pull up front and knocked it out. Thanks Chris!
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Irina Ermolaeva
People wasnt even trying to look, when emergency happened, flat tire. They said they have a long waiting line. "Thanks" to be so "helpful". Maybe this company treats well only friends and family, if you can see on other reviews.
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Brandon Leindl
These guys took great care of us when we needed them most. Great communication, fair and honest prices, and a genuine want to get our truck fixed. We will do business with Chris and his team any time we need something done.
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Larry Hansen
First one there on a Saturday morning had a flat tire nobody else there the guy looked at me and said sorry we cant help you we have no appointments would you like to come back yeah nobody else was there
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Ashlee Snarr
Brought in a vehicle they dont usually do tires on they did everything they could to get me taken care of would definitely come back and recommend this store
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Austin Winegar
I had them mount tires I purchased from Tire Rack. The tires were shipped directly to Firestone. They offered quick service and a fair price.
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Aaron Rice
Terrible service. They messed up my oil change and forgot to put on my center wheel cap after I got new tires. Would not recommend them.