The UPS Store

Category:	Shipping and Mailing Service
Address:	881 West State Road #140, Pleasant Grove, UT 84062, USA
Phone:	+1 801-785-0445
Site:	theupsstorelocal.com
Rating:	3.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM Closed

Location

Photos 11

Reviews 24

Melanee Peterson

Do NOT, absolutely for no reason, do NOT take any UPS package to this store. On Wed afternoon we dropped of a packaged to be shipped out immediately for repairs in hopes we would get it back for Christmas (it was my 8 yr olds Christmas present that was received broken). The package never left this building. I was treated very rudely each time I called to speak to someone and hopefully find the package. It was a small package, we were hoping it fell behind something or off a pile a down a counter. We were willing to give them every excuse. She even told that my husband and daughter didnt take it in to that store. As of Christmas, the package is still listed at the store, when it should have been to California and back. My daughter is now unable to open her Christmas present (1 of 2 gifts) and the location may not even be able to replace the present. We dont know. We have to wait 8 business days for them to investigate. Thanks for ruining our Christmas!! We will NEVER come here again and we will make sure that everyone knows not to go there. Just drive the extra time minutes and go to the hub.

A Private User

atrocious customer service Im guessing that the person who wrote "Great Service" is the manager of this store. I was asked if I wanted to insure computers that we shipped, then told after the packages were damaged that the agent had selected "loss only" without ever informing me and that they would not help me with the damage they inflicted. The manager was argumentative and outright lied to me on the phone. Run dont walk to another UPS store or FedEx.

John Wilkinson

Trust? Sounds like I was funneled to UPS even when it was not what I requested or was the best option. The story: I took in a box to ship to Pennsylvania via regular parcel post. I was told that regular parcel post was $25. I was quoted $12.46 for UPS ground. I opted for the cheaper method. This sounded very odd to me. So, when I got home, I priced my package on the USPS web site and was quoted $7.84 with delivery one day earlier.

Jordan

This UPS store is clean, and the young woman employed there is friendly and prompt and efficient with getting packages ready to be shipped. My visit to that UPS store took less than fifteen minutes, and the cost of shipping what needed-be shipped was less than expected. I would definitely recommend this location to anyone looking for an ideal shipping place!

A Private User

I received terrible service here. The glib worker informed me that their updated system does not allow them to give receipts on prepaid returns. When I called the unsympathetic manager to complain, he could not grasp how l felt vulnerable to possible fraud or mishap by leaving expensive return packages at his store with no receipt.

Sheena Brown

Great experience! Went in on the last few days before Christmas and had a deadline to mail off 25 of my companys corporate gifts. They helped me label them and had me in and out in around 30 minutes! It was so nice to have such fast and accommodating service. Happy customer!!

A Private User

Unlike the previous customer, who sounds like he just had a bad day and is using large words to sound smart, I had a GREAT experience at this store. It is clean and organized with great staff and a variety of services. They DID print out a receipt for me!

Richard Johnston

Dont take your recall items there. The store owner refuses to ship any of the factory recall items that UPS signs corporate contracts for. For example - The Dyson recalls. Youll just end up having to drive to a store without a lazy owner.

Paul Eriksen

If any UPS store deserves your business; this is the store. The people at this store are the nicest, most helpful, and most accommodating people Ive ever met in the shipping business. Do yourself a favor and check this place out!

Richie Hayes

I love this place. I go here all the time. I no longer go to the Post Office because they lose my mail and theres no accurate way to track it. Everyone at this place is really cool to work with. Happy customer here!!! :)

이찬기

Tried to send a product to Korea. Took me an hour to send it from this location since they did not know how to do it properly 1 hour to send just 5 or 6 piecees of paper.

Auston Horst

Collin was really helpful and patient. Because he was willing to continue to explore shipping options, we found a solution that saved me over $100.

Rosa Cortez

Super helpful staff - they will answer any question you have and help you the best they can. Really glad this is the UPS nearest my house

Taylor Reynolds

Service can sometimes suffer if they are really busy but otherwise theyve always been very helpful and quick in their service.

korinne Bagley Nelson

I LOVE these guys. There is always a smile and they take my packages to the MTC for FREE. Thank you . Thank you. Thank you.

Becky Jensen

My experience was great. Im always so lost what to do when I get there, but theyve always been so quick and helpful.

Rachel A

The hours of operation are incorrect on this website. Dont try going after 3pm on Saturdays.